It takes a long time before tracking shows the item is on its way back to you. Have you tried using the USPS lost package system? It gives you the option to request where the package will go. Maybe you can even add the apartment number. I don't have a lot of faith in the system though, as once they told me they couldn't find the package after it had already been found and delivered.
eBay, etc. General Question/Answer Thread
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I agree. If it does end up getting sent back to me I think I'll just refund and be done with her.
This was her last message to me from three days ago "i will double check but it says on my end returned to seller! hopefully it’s still here so you don’t have to repurchase the shipping label lol." That LOL pisses me off even more.
Thank you. I will try that and see what happens. I went to my local post office today and had them run the tracking number thinking they could see information I couldn't. She confirmed that it looked like it was still in the Bronx. She gave me two phone numbers for Bronx post offices she believed could have it. The first one I have called several times, it rings for a while and then cuts the call off. The other phone number has a constant busy signal when I call.
Some post offices (especially busy ones) are notorious for ignoring the ringing phone as well as picking up then hanging up.Thank you. I will try that and see what happens. I went to my local post office today and had them run the tracking number thinking they could see information I couldn't. She confirmed that it looked like it was still in the Bronx. She gave me two phone numbers for Bronx post offices she believed could have it. The first one I have called several times, it rings for a while and then cuts the call off. The other phone number has a constant busy signal when I call.
I've found that calling very early in the morning (between 5 and 7 am) is a time when they tend to be more responsive to phone calls and are more apt to answer.
You should win an INR dispute though you might have to educate the CS person if they can't understand that the reason there's no d.c. is because of an incorrect or incomplete address.
Here's the policy:
Security Measure | eBay
And the pertinent part:
Hi. I hope this is the place to post. I didn’t want to start a new thread.
I sold an item on eBay on 11/4 and shipped the same day. It was not sent with a signature required because it was below the amount that eBay requires it.
It was delivered 11/6 according to the tracking.
Buyer opened a claim on 11/8 that she didn’t receive the item and wants a refund.
She said she went to the Post Office and they confirmed it was delivered. She’s still pushing for a refund because she says she doesn’t have it.
I’ve called eBay twice asking if they can close the case in my favor since it was delivered. I was told twice I have to wait 3 days until the case can be escalated.
Two questions -
Has anyone been able to get a case closed before the 3 days?
And is there any chance I could lose?
edited to add one more question - is it ok to stop responding to the buyer? I just keep repeating myself.
I sold an item on eBay on 11/4 and shipped the same day. It was not sent with a signature required because it was below the amount that eBay requires it.
It was delivered 11/6 according to the tracking.
Buyer opened a claim on 11/8 that she didn’t receive the item and wants a refund.
She said she went to the Post Office and they confirmed it was delivered. She’s still pushing for a refund because she says she doesn’t have it.
I’ve called eBay twice asking if they can close the case in my favor since it was delivered. I was told twice I have to wait 3 days until the case can be escalated.
Two questions -
Has anyone been able to get a case closed before the 3 days?
And is there any chance I could lose?
edited to add one more question - is it ok to stop responding to the buyer? I just keep repeating myself.
Last edited:
Upload the tracking number to the dispute. Even though ebay already has it, it is important to put it in the dispute. You can stop responding to the buyer. Just wait until the case can be escalated. Unless things have changed, you should win the dispute.
Where should I upload it? In a response to the buyer or where it says “upload tracking details for the buyer”? I just want to make sure I put it in the right place and don’t mess anything up in the process.
Ebay is very pro-buyer lopsided but this is a slam-dunk for the seller as long as tracking shows delivery.ok. That’s what I figured. Thanks so much!!!
Ebay may not close the case immediately but it will close in your favor.
Note that even if you printed the shipping label through the ebay transaction, in order to win the dispute, it still necessary to copy and paste the tracking number. (In my own cases such as this, in the description part, I've also added "according to USPS tracking number (fill in), the item was delivered on (date) at (time) to (zip code)."
I've included a screenshot of the tracking, showing it was delivered but I doubt it is necessary.
I added the additional info with the tracking number. Now I just have to wait until Thursday. Hopefully it’ll end there. Thank you both so much!!!You both are always such a wealth of knowledge. ❤️❤️❤️
The holiday gave her an extra day to hound me for a refund. I stopped responding as you both suggested. The option to escalate popped up today. I’m surprised that she has t done it yet. I don’t want to risk getting a ding. Should I go ahead and escalate it now or should I wait to see if she does?
As long as you added the tracking information to the INR dispute, escalating won't hurt your account.
I uploaded it the other day so I guess I’ll escalate. I would like this over with. Any idea how long that process takes?