Thank you for the advice whateve and BeenBurned!! Hopefully the bag will be shipped and delivered without any issues. eBay's estimated arrival time for my purchase is later this month, so I still have quite a ways to wait. I'll update the thread accordingly if there's any other developments!
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Just a quick update on my eBay dilemma.
It was just as I feared, the seller ended up cancelling after sending a message that the "bag got wet during movement in the warehouse". This is despite the fact that the same seller relisted my bag at a higher price, and another Japanese reseller relisting the exact bag as well.
The seller also cancelled my order as "buyer request" when I never agreed to it.
It's upsetting, as I really wanted the bag and had used bababei's authentication service too.
It was just as I feared, the seller ended up cancelling after sending a message that the "bag got wet during movement in the warehouse". This is despite the fact that the same seller relisted my bag at a higher price, and another Japanese reseller relisting the exact bag as well.
The seller also cancelled my order as "buyer request" when I never agreed to it.
It's upsetting, as I really wanted the bag and had used bababei's authentication service too.
I think you can still leave appropriate feedback. If ebay prevents it because of "buyer request," contact them and report the seller and the lie.
I've spent the last hour going in eBay circles trying to use their website to report this seller, but to no avail. There's no longer a live phone number I can use; the one that's listed on the website is for fraudulent cases only, which technically doesn't apply since a refund is now in the works.
Everything else redirects me to "contact seller" but he blocked me when I reached out and asked about the listings.
Can you leave feedback? That is different from reporting. There should be a link on your purchase page but it might be hard to find since cancelled purchases may be hidden.
I also looked here as well. But there are no links on the purchases/ orders page that directs me to where I can leave feedback for the seller. It's likely because the order was marked as "cancelled by buyer" on my profile page.
It's definitely fishy, given that I was blocked almost immediately after my message to the seller questioning the listing. I feel as though I have no recourse, but that's not entirely true because, thankfully, I received a full refund. Also, all of the seller's listings for this bag have been deleted, and there is only one listing left on the other reseller account.
Japanese resellers have had a great reputation due to the country's strict anti-counterfeit laws. I've also been to Tokyo to shop secondhand as well. But it just goes to show, always be aware and be safe when shopping secondhand.
Thank you for your help ladies!! I hope everyone else has good luck on their hunt!
Sorry about your situation, maybe just call that fraudulent Ebay customer service number, talk to them to see if they can advise you something different. I hate if that happen to someone else.
If you know this off you head, I really appreciated. I could look but will take me long time.
How many days do I have to dispute after payment paid with Ebay? with Paypal?
I purchased a bag on Ebay, estimated delivery on Oct 19, 2021. Seller provided tracking number and currently stating shipped to Authenticator on Oct 1, 2021, but the Authenticator haven't received it yet (haven't updated on the tracking screen). I plan to wait until Oct. 19 but don't want to miss my deadline to dispute. Thank you in advance.
How many days do I have to dispute after payment paid with Ebay? with Paypal?
I purchased a bag on Ebay, estimated delivery on Oct 19, 2021. Seller provided tracking number and currently stating shipped to Authenticator on Oct 1, 2021, but the Authenticator haven't received it yet (haven't updated on the tracking screen). I plan to wait until Oct. 19 but don't want to miss my deadline to dispute. Thank you in advance.
I just updated the app, and now when I click on photos instead of being able to scroll through one larger photo at a time where I can easily zoom in to see details, now it just goes to a grid of smaller photos all on one page. Is this happening to everyone else?
Yeah, I've seen it for awhile. Can't you click on each photo to see it?
I was late to update I think. I can, but it zooms in with less detail than the previous version.
Here's an odd case. I sold an item early last week and sent it out the next morning. The buyer is brand new to eBay and apparently joined to buy the item. She lives in the Bronx and she did not include her apartment number in her address. The postal carrier did not deliver the package to her building due to the missing apartment #. It comes up as "Insufficient Address" when you check the tracking number. She filed a buyer request and I have been exchanging messages with her for almost a week. The tracking indicates that the package will be sent back to me, however, it has not moved since the 8th. I have asked her multiple times to go to her post office because I believe they are holding it for her, but she has not tried to pick it up because the eBay tracking says the package will be returned to me. 
I got the phone number of the Bronx post office from my local post office and have tried calling them but they don't answer their phone. She claims she still wants the item but she's not willing to make any effort to go get it even though it was her fault for not providing her full address to eBay. She seems to be under the mistaken impression that I will pay for shipping out of my pocket to send it to her again if USPS sends it back to me. To top it off, because she put in a buyer's request, eBay is sending me automated messages asking me to resolve the situation by Saturday or they may rule in her favor and refund her. I sent her yet another message asking her to go to her post office but I haven't heard back. Anyone have any advice on how to handle this situation?
I got the phone number of the Bronx post office from my local post office and have tried calling them but they don't answer their phone. She claims she still wants the item but she's not willing to make any effort to go get it even though it was her fault for not providing her full address to eBay. She seems to be under the mistaken impression that I will pay for shipping out of my pocket to send it to her again if USPS sends it back to me. To top it off, because she put in a buyer's request, eBay is sending me automated messages asking me to resolve the situation by Saturday or they may rule in her favor and refund her. I sent her yet another message asking her to go to her post office but I haven't heard back. Anyone have any advice on how to handle this situation?
If the buyer provided an incorrect or incomplete address, you have seller protection.Here's an odd case. I sold an item early last week and sent it out the next morning. The buyer is brand new to eBay and apparently joined to buy the item. She lives in the Bronx and she did not include her apartment number in her address. The postal carrier did not deliver the package to her building due to the missing apartment #. It comes up as "Insufficient Address" when you check the tracking number. She filed a buyer request and I have been exchanging messages with her for almost a week. The tracking indicates that the package will be sent back to me, however, it has not moved since the 8th. I have asked her multiple times to go to her post office because I believe they are holding it for her, but she has not tried to pick it up because the eBay tracking says the package will be returned to me.
I got the phone number of the Bronx post office from my local post office and have tried calling them but they don't answer their phone. She claims she still wants the item but she's not willing to make any effort to go get it even though it was her fault for not providing her full address to eBay. She seems to be under the mistaken impression that I will pay for shipping out of my pocket to send it to her again if USPS sends it back to me. To top it off, because she put in a buyer's request, eBay is sending me automated messages asking me to resolve the situation by Saturday or they may rule in her favor and refund her. I sent her yet another message asking her to go to her post office but I haven't heard back. Anyone have any advice on how to handle this situation?
You aren't obligated to issue the refund until you get the item back and if she files INR, you can include tracking as well as (I believe) a comment that she didn't provide the correct address.
If you get it back and she still wants it, you can request that she send payment to cover the reshipment.
It make no sense that she won't go to the p.o. to get the item!
Your buyer is a PITA! I hope it gets resolved in your favor. Respond to the messages from ebay by inputting the tracking number. I believe that is what you need to do for INR requests.Here's an odd case. I sold an item early last week and sent it out the next morning. The buyer is brand new to eBay and apparently joined to buy the item. She lives in the Bronx and she did not include her apartment number in her address. The postal carrier did not deliver the package to her building due to the missing apartment #. It comes up as "Insufficient Address" when you check the tracking number. She filed a buyer request and I have been exchanging messages with her for almost a week. The tracking indicates that the package will be sent back to me, however, it has not moved since the 8th. I have asked her multiple times to go to her post office because I believe they are holding it for her, but she has not tried to pick it up because the eBay tracking says the package will be returned to me.
I got the phone number of the Bronx post office from my local post office and have tried calling them but they don't answer their phone. She claims she still wants the item but she's not willing to make any effort to go get it even though it was her fault for not providing her full address to eBay. She seems to be under the mistaken impression that I will pay for shipping out of my pocket to send it to her again if USPS sends it back to me. To top it off, because she put in a buyer's request, eBay is sending me automated messages asking me to resolve the situation by Saturday or they may rule in her favor and refund her. I sent her yet another message asking her to go to her post office but I haven't heard back. Anyone have any advice on how to handle this situation?
I've had trouble shipping to NYC before. My daughter lived in NYC and I had a lot of trouble getting packages to her. The doorman would sometimes tell the postman she didn't live there.
I think she just doesn't feel like trying because the tracking says it will be returned to me (see below). The tracking info has looked like this for a week, which is why I believe they are holding the package for her.
I worry that eBay doesn't have enough human employees anymore. I'll be furious if an automated system rules in her favor because they don't have a live person reviewing the case and reading each of the messages.
