The message you quoted sounds like it's coming from ebay, not a user. Check the headers on the email and see if there's any information to that effect. Also, when you check your messages on ebay, you can see if a message is from a user or from ebay. Check to see what this message says. If you've had messages asking you to complete a sale off of ebay, you could receive a message like this from ebay.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
- Start date
TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others
The message you quoted sounds like it's coming from ebay, not a user. Check the headers on the email and see if there's any information to that effect. Also, when you check your messages on ebay, you can see if a message is from a user or from ebay. Check to see what this message says. If you've had messages asking you to complete a sale off of ebay, you could receive a message like this from ebay.
The buyer might be using a guest account. They don't have a history or a profile.
Security Measure | eBay
Thank you for chiming in!
Thank you for your reply. It was from a user, as the user name is visible in the message but I can't click on it to get a profile up.
Thank you! I think this is the most likely situation! Anyways, it's a rather expensive item and I am not feeling so comfortable selling to a guest user.The buyer might be using a guest account. They don't have a history or a profile.
Security Measure | eBay
www.ebay.com
Hi all,
My most recent listing experience on ebay. I listed an item and was removed with an email from Ebay:-
We had to remove your listing because it didn’t follow our Counterfeit item policy. We don’t allow counterfeit items, replicas, or unauthorized copies.
When I placed a call to Ebay, the customer service told me it was all due to the word "Authentic" in my heading and I had not included a receipt in my pictures.
FYI I bought this SLG BRAND NEW probably 10 plus years back and the price tag is still attached to the chain - one of the pictures showing that. [ FYI I am in the midst of downsizing my home and am doing the Kondo-cleaning ]
Frustrating thing is - Now I have no access to my original listing and I have to recreate a new listing altogether !!
Is this a NEW Standard Operating Procedures that Ebay is adopting, on top of hiring a third party authenticator (and their machines) for all designer items above US$500, by picking on headings of listings ??
I am writing this just after my phone call with Ebay and might do more editing later but I am MAD to be accused of selling a fake item. What Ebay is doing is by singling out listings with the word "authentic". What about those thousands and thousands listings who are clearly faked but skip the word authentic??
What do you guys think?
My most recent listing experience on ebay. I listed an item and was removed with an email from Ebay:-
We had to remove your listing because it didn’t follow our Counterfeit item policy. We don’t allow counterfeit items, replicas, or unauthorized copies.
When I placed a call to Ebay, the customer service told me it was all due to the word "Authentic" in my heading and I had not included a receipt in my pictures.
FYI I bought this SLG BRAND NEW probably 10 plus years back and the price tag is still attached to the chain - one of the pictures showing that. [ FYI I am in the midst of downsizing my home and am doing the Kondo-cleaning ]
Frustrating thing is - Now I have no access to my original listing and I have to recreate a new listing altogether !!
Is this a NEW Standard Operating Procedures that Ebay is adopting, on top of hiring a third party authenticator (and their machines) for all designer items above US$500, by picking on headings of listings ??
I am writing this just after my phone call with Ebay and might do more editing later but I am MAD to be accused of selling a fake item. What Ebay is doing is by singling out listings with the word "authentic". What about those thousands and thousands listings who are clearly faked but skip the word authentic??
What do you guys think?
Hi Whateve,
This is per Ebay's CS I spoke to just now. I am dumbfounded. My item is less than US$200
.. Just wait and see if his supervisor will call me back as I am still boiling mad. 
This is per Ebay's CS I spoke to just now. I am dumbfounded. My item is less than US$200
.. Just wait and see if his supervisor will call me back as I am still boiling mad.
IMO, the first reply you got from CS sounds like another example of the misinformation dispensed by CS phone people who don't know the correct answer so they formulate an answer they hope will fly. (ETA: Use or lack of use of "authentic" in a listing has nothing to do with the legitimacy of the listing since authenticity is implied if an item has branded markings. And ebay doesn't accept receipts since they prove nothing. Authentic receipts from a genuine item can be included with fakes to "prove" authenticity or fake receipts can be purchased and might fool a buyer.)
Authentic item or not, it probably shouldn't be relisted unless and until you get written documentation from ebay allowing the resubmission of the listing. I'm guessing that if you scroll down the message and read the whole thing, there's a part that says that you may not relist it. (And if you do, the ding to your account will be more severe for relisting a previously removed item without permission.)
There should be an option for you to submit professional documentation attesting to the authenticity. If the first person you ask about denies the ability or seems unaware, keep calling.
Last edited:
Hi BeenBurned,
Thank you for your insight and advise. Indeed the first CS I spoke to not only gave me "boiler plate" answers but also wrong information - I almost posted the listing again.
I spoke to another CS at Ebay and she will pass along my inquiry to their Authentication dept and have them call me.
Once again, I appreciate your help.
[/QUOTE]
Authentic item or not, it probably shouldn't be relisted unless and until you get written documentation from ebay allowing the resubmission of the listing.
The print on the receipt has since faded but the retailed tag is still attached to the wallet - There should be an option for you to submit professional documentation attesting to the authenticity.
[/QUOTE]
Thank you for your insight and advise. Indeed the first CS I spoke to not only gave me "boiler plate" answers but also wrong information - I almost posted the listing again.
I spoke to another CS at Ebay and she will pass along my inquiry to their Authentication dept and have them call me.
Once again, I appreciate your help.
[/QUOTE]
Authentic item or not, it probably shouldn't be relisted unless and until you get written documentation from ebay allowing the resubmission of the listing.
The print on the receipt has since faded but the retailed tag is still attached to the wallet - There should be an option for you to submit professional documentation attesting to the authenticity.
[/QUOTE]
Just a fyi - I have not heard back from Ebay as of yesterday. Will follow up with them now that I am back in town.
Hi BeenBurned,
Thank you for your insight and advise. Indeed the first CS I spoke to not only gave me "boiler plate" answers but also wrong information - I almost posted the listing again.
I spoke to another CS at Ebay and she will pass along my inquiry to their Authentication dept and have them call me.
Once again, I appreciate your help.
Hi BeenBurned,
Thank you for your insight and advise. Indeed the first CS I spoke to not only gave me "boiler plate" answers but also wrong information - I almost posted the listing again.
I spoke to another CS at Ebay and she will pass along my inquiry to their Authentication dept and have them call me.
Once again, I appreciate your help.
Latest: Here is my take away from the Ebay CS pertaining to my Ebay listing. [ fyi there was not a single return call from ebay ]
- Do not use "authentic" in your heading or in the description
- Include picture of receipt if any
- Utilise all 12 picture allocation
If my listing is removed again, so be it. I question myself if I will still list on ebay anymore .. Thanks all.
- Do not use "authentic" in your heading or in the description
- Include picture of receipt if any
- Utilise all 12 picture allocation
If my listing is removed again, so be it. I question myself if I will still list on ebay anymore .. Thanks all.
Did you get any type of email from ebay allowing you to relist and possibly admitting that the removal was in error?
I'm concerned that if you didn't get that, you might be risking your ability to sell.
There was no mention of such per the Customer Service rep. What is the "risking your ability to sell" ?
Usually the removal email (when it's for a suspected counterfeit item) states that you can't relist it.
Reread the original email you received.
How does this new authenticity guaranteed thing work now? Is there no way to turn this off on my listings? Is this safe and reliable for a seller?
Thank you
Thank you