eBay, etc. General Question/Answer Thread

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#9,843
Freak4Coach said:
It’s submitted. Hopefully it won’t take too long then. Thank you for your help!

ETA: it was decided in my favor within 20 minutes or so. Thanks again!
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If you didn't escalate until @whateve and I replied, it sounds like it was less than 20 minutes because there are just about 9 minutes between Whateve's reply and your update!

Congrats!~
 
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#9,845
I posted this on another thread, but think this is the more appropriate thread.

I haven't sold anything in over two years after selling a bottle of niche fragrance to someone who claimed the bottle was empty. (It was 99% full). I didn't fight it at the time because I just couldn't handle a fight at the time. So buyer got a free bottle of fragrance; I got nothing. It turned me off eBay and I have not sold anything since.

I'm thinking of selling some fragrance again. Does anyone recommended it or is it too much hassle. Also in the past I only used Pay Pal as a Pay option and now I see eBay seems to require your checking acct' number. I never gave them that in the past. Buyer paid through PayPal and I retrieved my money from my PayPal account. Thanks for any advice.
 
#9,846
Thread title says 'etc', so I'll toss an Amazon question in here.

A few months back, I bought a small household item for about $7 that worked out well. I wanted more, but the price had jumped quite a bit from various sellers, up to $15 in some cases. While browsing last night and checking my Buy It Again list, I saw it for under $4 and added six to my cart successfully. Went on to do some other things, and browse some more. Maybe an hour later I came back to check out. The item price had changed again and the sellr name was different. There was a notice highlighted that the item was no longer available from that seller ... blah, blah , blah ...


Out of curiosity, I looked at the seller profile and they had nothing for sale. FB wasn't great either. Did they realize a pricing mistake and pull the item? Or did they get booted?
 
#9,847
Echoes said:
Thread title says 'etc', so I'll toss an Amazon question in here.

A few months back, I bought a small household item for about $7 that worked out well. I wanted more, but the price had jumped quite a bit from various sellers, up to $15 in some cases. While browsing last night and checking my Buy It Again list, I saw it for under $4 and added six to my cart successfully. Went on to do some other things, and browse some more. Maybe an hour later I came back to check out. The item price had changed again and the sellr name was different. There was a notice highlighted that the item was no longer available from that seller ... blah, blah , blah ...


Out of curiosity, I looked at the seller profile and they had nothing for sale. FB wasn't great either. Did they realize a pricing mistake and pull the item? Or did they get booted?
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Someone else may have bought them and the seller sold out. I've had that happen to me.
 
#9,848
Quick question please; I recently sold an eBay listing For £700 the buyer is located in the US and I’m in the UK. The item was shipped with UPS adult signature required and is fully tracked and insured. Tracking details were uploaded straight away manually as I don’t find the pack link service useful. The item was delayed with UPS for a few days as it was meant to reach the buyer on Friday last week. The buyer has paid for customs but has missed the 2nd delivery attempt and the final attempt is due tomorrow. I screenshot the 1st 2 attempts and contacted the buyer each time but no response. Should I be worried? Not sure what happens after the 3rd attempt, do they hold the item until the buyer collects? I’ve not had this happen before most people track their parcels especially when its an expensive item.
 
#9,849
JA_UK said:
Quick question please; I recently sold an eBay listing For £700 the buyer is located in the US and I’m in the UK. The item was shipped with UPS adult signature required and is fully tracked and insured. Tracking details were uploaded straight away manually as I don’t find the pack link service useful. The item was delayed with UPS for a few days as it was meant to reach the buyer on Friday last week. The buyer has paid for customs but has missed the 2nd delivery attempt and the final attempt is due tomorrow. I screenshot the 1st 2 attempts and contacted the buyer each time but no response. Should I be worried? Not sure what happens after the 3rd attempt, do they hold the item until the buyer collects? I’ve not had this happen before most people track their parcels especially when its an expensive item.
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I don't know how it works internationally. The problem with adult signature required is that the buyer has to be there when the package is delivered. Sometimes, depending on how it is set up, the buyer can't arrange to pick it up at UPS or have it sent to a different address. I had this happen on a US to US ebay sale. Even after the buyer scheduled delivery on a particular day, she missed it. UPS returned the item to me, charging me return shipping. This was many years ago. Ebay allowed me to deduct the cost of all shipping from her refund.
 
#9,850
whateve said:
I don't know how it works internationally. The problem with adult signature required is that the buyer has to be there when the package is delivered. Sometimes, depending on how it is set up, the buyer can't arrange to pick it up at UPS or have it sent to a different address. I had this happen on a US to US ebay sale. Even after the buyer scheduled delivery on a particular day, she missed it. UPS returned the item to me, charging me return shipping. This was many years ago. Ebay allowed me to deduct the cost of all shipping from her refund.
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The only reason I selected adult signature was that I thought it could be any adult in that household, because of the value of the item I don’t want it delivered to a neighbour or to a service centre or the buyer themselves saying it wasn’t delivered. And moreover the since the buyer paid for the item there has been no return communication (when I send the items I always message the buyer to inform them of dispatch and include pictures on the parcel and the contents in various stages of packing so they know their item is packed well). I haven't received a response to any of my messages.
 
#9,851
JA_UK said:
Quick question please; I recently sold an eBay listing For £700 the buyer is located in the US and I’m in the UK. The item was shipped with UPS adult signature required and is fully tracked and insured. Tracking details were uploaded straight away manually as I don’t find the pack link service useful. The item was delayed with UPS for a few days as it was meant to reach the buyer on Friday last week. The buyer has paid for customs but has missed the 2nd delivery attempt and the final attempt is due tomorrow. I screenshot the 1st 2 attempts and contacted the buyer each time but no response. Should I be worried? Not sure what happens after the 3rd attempt, do they hold the item until the buyer collects? I’ve not had this happen before most people track their parcels especially when its an expensive item.
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whateve said:
I don't know how it works internationally. The problem with adult signature required is that the buyer has to be there when the package is delivered. Sometimes, depending on how it is set up, the buyer can't arrange to pick it up at UPS or have it sent to a different address. I had this happen on a US to US ebay sale. Even after the buyer scheduled delivery on a particular day, she missed it. UPS returned the item to me, charging me return shipping. This was many years ago. Ebay allowed me to deduct the cost of all shipping from her refund.
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AFAIK, attempted delivery is considered (by ebay) to be delivery and you should have seller protection.

Here's the policy:

Security Measure | eBay

www.ebay.com www.ebay.com

And for international:
International purchases
When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.

Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.

For more information about buying and selling internationally, please see our policies on International selling and International trading.


When the buyer doesn't receive an item
Exclusions and special coverage

The buyer refused delivery of the item		Covered:
  • The item arrived with shipping cost still owing because the seller didn't apply enough postage
Not covered:
  • The buyer refused delivery for any other reason
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing

^^^ Refusal of delivery also applies to the buyer not being available to accept delivery.
 
#9,852
BeenBurned said:
AFAIK, attempted delivery is considered (by ebay) to be delivery and you should have seller protection.

Here's the policy:

Security Measure | eBay

www.ebay.com www.ebay.com

And for international:
International purchases
When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing.

Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller.

For more information about buying and selling internationally, please see our policies on International selling and International trading.


When the buyer doesn't receive an item
Exclusions and special coverage

The buyer refused delivery of the item		Covered:
  • The item arrived with shipping cost still owing because the seller didn't apply enough postage
Not covered:
  • The buyer refused delivery for any other reason
If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing

^^^ Refusal of delivery also applies to the buyer not being available to accept delivery.
Click to expand...

Thanks!
my main concern is that they miss the 3rd attempt and UPS ships it back and when it comes back to the UK I may have to pay taxes to get it back. I checked the tracking and it is offering the option to change the delivery… this is why I find some buyers aggravating at times!
 
#9,853
JA_UK said:
Thanks!
my main concern is that they miss the 3rd attempt and UPS ships it back and when it comes back to the UK I may have to pay taxes to get it back. I checked the tracking and it is offering the option to change the delivery… this is why I find some buyers aggravating at times!
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You don't want to change the tracking to have it come back to you. That would void your seller protection.

If the buyer files for non-receipt because she doesn't pick up the item or if she isn't available to sign for it, she won't get her money back from ebay.

If the item is returned to sender, that could take weeks or even months and until you get it back, you're under no obligation to issue a refund until you do get it.

If and when it comes back to you, you can issue a refund but deduct any costs you incur, including shipping/s.c. costs and if you're charged fees by the carrier, you can deduct that from the refund.

As long as you've been sending your messages through ebay and the transaction, ebay can see those messages and know that you were trying to keep the buyer informed.
 
#9,854
BeenBurned said:
You don't want to change the tracking to have it come back to you. That would void your seller protection.

If the buyer files for non-receipt because she doesn't pick up the item or if she isn't available to sign for it, she won't get her money back from ebay.

If the item is returned to sender, that could take weeks or even months and until you get it back, you're under no obligation to issue a refund until you do get it.

If and when it comes back to you, you can issue a refund but deduct any costs you incur, including shipping/s.c. costs and if you're charged fees by the carrier, you can deduct that from the refund.

As long as you've been sending your messages through ebay and the transaction, ebay can see those messages and know that you were trying to keep the buyer informed.
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Thanks! I meant the option to change the delivery (day I guess) is available to the receiver so I puzzled as to why they wouldn’t reschedule… anyway thanks again for your replies :flowers:
 
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#9,855
JA_UK said:
Thanks! I meant the option to change the delivery (day I guess) is available to the receiver so I puzzled as to why they wouldn’t reschedule… anyway thanks again for your replies :flowers:
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I wouldn’t worry yet, this happens to me all of the time as the buyer. I do not work from home, so I am very rarely home when delivery is attempted. It allows you to reschedule the delivery, but the UPS website requires you to create a profile and login to do that and it is really buggy - I can never get it to work personally, it just circles back and crashes. Even if I am home (if delivery is attempted on the weekend), UPS rings the bell and they are back in their van and gone in the time it takes me to get to the door. Tracking the van is hopelessly inaccurate (assuming your buyer is even able to figure out how to do that online). After 3 attempts at delivery, the item is sent to a UPS shipping depot facility that stays open until 6-7 pm, so in my case I always have to wait until the 3 attempts have elapsed before I can pick it up (and perhaps the first day or two I cannot get there before they close because the depot is out at the city limits). So I would not worry yet! The buyer certainly should have responded to your messages, but my guess is that since it is during the workweek they are waiting for the weekend to pick it up at the shipping depot. When you see the tracking update that it has been sent there, perhaps that would be a good time to send another message asking them if they will be able to pick it up within a few days. I can assure you from personal experience they will not ship it back to you before sending it to be held at the shipping depot for pickup.
 
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