eBay, etc. General Question/Answer Thread

[rutabaga]

Open a SNAD dispute for not as described. (Selling expired items is a policy violation.) It's possible that the seller will just issue a refund and not require a return. And if they do want the item returned, they have to pay for the return label.

This is so dishonest! A similar thing happened to me with cookies I bought on Amazon.

Thanks @BeenBurned. I may do nothing because I looked at my purchase history and I bought foot balm from the same seller this past July that expired that same month 07/2020. It smelled fine and worked fine so I gave positive feedback but in the comments noted that the seller sells old stock and included the expiration date of 07/2020, so I think the seller started scratching out the expiration dates after my comment. In any case, it's my own fault for not noticing that I purchased from this seller again (fool me once...) but I still feel like other buyers should be warned about their dishonesty.

@whateve it's one thing if the seller discloses it as expired or close to being expired, hence the reduced price. It's another thing when they try to hide the fact that they're selling expired goods. And expired food is way worse than old hand cream! I hope Amazon refunded you. People can be so scummy

 

[whateve]

Thanks @BeenBurned. I may do nothing because I looked at my purchase history and I bought foot balm from the same seller this past July that expired that same month 07/2020. It smelled fine and worked fine so I gave positive feedback but in the comments noted that the seller sells old stock and included the expiration date of 07/2020, so I think the seller started scratching out the expiration dates after my comment. In any case, it's my own fault for not noticing that I purchased from this seller again (fool me once...) but I still feel like other buyers should be warned about their dishonesty.

@whateve it's one thing if the seller discloses it as expired or close to being expired, hence the reduced price. It's another thing when they try to hide the fact that they're selling expired goods. And expired food is way worse than old hand cream! I hope Amazon refunded you. People can be so scummy

I did get a refund from Amazon. I can imagine selling something expired as a mistake but when they try to obliterate the date that is plain wrong. On another note, I was able to get powdered sugar at a thrift store for 10 cents a box because it was expired. I don't worry about sugar expiring so I stocked up. I'm glad they sold it, whether or not it is illegal, because it would have been a waste to throw it away.

 

[BeenBurned]

Thanks @BeenBurned. I may do nothing because I looked at my purchase history and I bought foot balm from the same seller this past July that expired that same month 07/2020. It smelled fine and worked fine so I gave positive feedback but in the comments noted that the seller sells old stock and included the expiration date of 07/2020, so I think the seller started scratching out the expiration dates after my comment. In any case, it's my own fault for not noticing that I purchased from this seller again (fool me once...) but I still feel like other buyers should be warned about their dishonesty.

@whateve it's one thing if the seller discloses it as expired or close to being expired, hence the reduced price. It's another thing when they try to hide the fact that they're selling expired goods. And expired food is way worse than old hand cream! I hope Amazon refunded you. People can be so scummy

This is the rule. (I wasn't able to find the "not allowed" part in ebay's current policies but the whole thing is applicable.) Your seller clearly violated policy - and the law!





ETA: While there may be no harm in using expired products, sellers are NOT allowed to sell them.

 

[LV521]

I need some help...
Last week I sent in a purse I bought on The RealReal two years ago to Fashionphile. On Monday I got an email stating that the bag is not authentic, asking me to pay $75 to have the bag shipped back to me. I paid the $75 right away and sent an email to The RealReal custom service asking what their authenticity policy is in this situation. I haven’t heard anything back yet....what would you do if you were in this situation? Thanks!!

 

[Haughty]

Hoping BeenBurned or someone can help. Added a new credit card to my eBay account. Looks like it is added. All information is correct. When I tried to use it tonight, i got the dreaded “cannot process payment. Use another form of payment” and that went fine. What am I doing wrong??

called the credit card company and they did not see a problem on their end. Can’t get through to CS.

 

[BeenBurned]

Hoping BeenBurned or someone can help. Added a new credit card to my eBay account. Looks like it is added. All information is correct. When I tried to use it tonight, i got the dreaded “cannot process payment. Use another form of payment” and that went fine. What am I doing wrong??

called the credit card company and they did not see a problem on their end. Can’t get through to CS.

I'm not sure whether this is the root of your problem but I have a couple of ideas.

1. If it's a brand new card, did you call in to activate it? If not activated, it won't go through.
2. Have you used the card a lot more than usual lately? Is it possible that the card company may have flagged it suspecting fraud?
3. Was it a high amount you were trying to charge when the transaction didn't go through?

If none of the possibilities apply, call the card company and ask why it was declined. They can look at the history and tell you why they denied it.

(The reason I suspect a flag is that I had a similar experience a few months ago. I was printing way more than usual shipping labels through paypal.com/shipnow and charging my card that was on record. After about a dozen transactions, i suddenly got the "cannot process payment" message. After calling PP and being told that it was the c.c. company that blocked the payment, I spoke to the card issue and they overrode the block after confirming that it wasn't fraudulent transactions.)

 

[Haughty]

I'm not sure whether this is the root of your problem but I have a couple of ideas.

1. If it's a brand new card, did you call in to activate it? If not activated, it won't go through.
2. Have you used the card a lot more than usual lately? Is it possible that the card company may have flagged it suspecting fraud?
3. Was it a high amount you were trying to charge when the transaction didn't go through?

If none of the possibilities apply, call the card company and ask why it was declined. They can look at the history and tell you why they denied it.

(The reason I suspect a flag is that I had a similar experience a few months ago. I was printing way more than usual shipping labels through paypal.com/shipnow and charging my card that was on record. After about a dozen transactions, i suddenly got the "cannot process payment" message. After calling PP and being told that it was the c.c. company that blocked the payment, I spoke to the card issue and they overrode the block after confirming that it wasn't fraudulent transactions.)

Not a new card. In fact, it expires 10/20. Thought maybe that was the reason. Haven’t gotten the new one yet.

Haven’t used it lately. Have only ordered about 3 items from eBay in the last month.

not high dollar at all. Only about $60.

is there a way to speak to a live person at eBay? CC company did not see any problem on their end.

Thanks for your help

 

[whateve]

Not a new card. In fact, it expires 10/20. Thought maybe that was the reason. Haven’t gotten the new one yet.

Haven’t used it lately. Have only ordered about 3 items from eBay in the last month.

not high dollar at all. Only about $60.

is there a way to speak to a live person at eBay? CC company did not see any problem on their end.

Thanks for your help

Did you add the credit card to ebay or to paypal? Does the name and zip code of the credit card match the shipping name and address you use on ebay/paypal?

 

[Haughty]

Did you add the credit card to ebay or to paypal? Does the name and zip code of the credit card match the shipping name and address you use on ebay/paypal?

I thought I added the card to eBay. Everything matches. I wonder if there is something I need to do to link the the two together. I will call PayPal And see if they can recommend anything.

thanks!

 

[chicinthecity777]

Quick question - I used to be able to see buyers' email address either on eBay or PayPal after they have purchased my item. I can't seem to see that now. Has eBay changed that or I haven't been looking at the right place? Thank you in advance!

 

[BeenBurned]

Quick question - I used to be able to see buyers' email address either on eBay or PayPal after they have purchased my item. I can't seem to see that now. Has eBay changed that or I haven't been looking at the right place? Thank you in advance!

When a buyer pays, you get an email from Paypal. Click "reply" on the email and you'll see the buyer's email address.

 

[chicinthecity777]

When a buyer pays, you get an email from Paypal. Click "reply" on the email and you'll see the buyer's email address.

Super! thank you so much!

 

[blackbear2126]

I hope this is not dumb question. So I sell few items on eBay for my Chanel items. A while ago, I had a buyer contacted me and asked me whether I could do PayPal business request/money request, long story short, I ended up doing it. I sent money request with detailed item description. The transaction went smoothly, I got my money and only paid for 3% paypal fee instead of 10% if I sold on eBay. Fast forward, on Chanel forum, I shared my experience, and was advised not to do so.
My question is with paypal money request and with detail item description, is it still not safe for both buyer and seller? I guess as a seller, my concern will be is a buyer still able to dispute the transaction in the event of receiving authentic Chanel bag item?

Thank you in advance for taking time to answer my question.

 

[whateve]

I hope this is not dumb question. So I sell few items on eBay for my Chanel items. A while ago, I had a buyer contacted me and asked me whether I could do PayPal business request/money request, long story short, I ended up doing it. I sent money request with detailed item description. The transaction went smoothly, I got my money and only paid for 3% paypal fee instead of 10% if I sold on eBay. Fast forward, on Chanel forum, I shared my experience, and was advised not to do so.
My question is with paypal money request and with detail item description, is it still not safe for both buyer and seller? I guess as a seller, my concern will be is a buyer still able to dispute the transaction in the event of receiving authentic Chanel bag item?

Thank you in advance for taking time to answer my question.

You cheated ebay. You broke ebay rules. You contracted with ebay to advertise your items and then broke that contract. Yes, a buyer can do a dispute through paypal, and can report you to ebay. If ebay finds out, they will kick you off and possibly attempt to collect their fees.

 

[resplendent]

I guess as a seller, my concern will be is a buyer still able to dispute the transaction in the event of receiving authentic Chanel bag item?

Thank you in advance for taking time to answer my question.

Yes, a buyer is able to dispute a Business payment/invoice...I believe the only one that is not disputable is a direct "friends/family send money" transfer, unless they claim their account was hacked.

I've never done a PayPal-only sale so I don't know if sellers are protected, but certainly buyers are. It's not only that they can question the authenticity of the item; they could claim they got something entirely different, or nothing at all. Be careful out there! It's usually better to pay the fees for a more secure process.