eBay, etc. General Question/Answer Thread
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@indiaink: I’ve had eBay side with me as a seller twice. However, in the most recent, even though eBay agreed with me as seller, and I was assured by a live CS rep the case was resolved in my favor, their system processed the item as a case and forced a return.
Because it’s so hard to get a rep on the phone, the escalation timeframes, and what ebay’s system does in terms of automatic updates, better to retain some sense of control and accept the return.
Because it’s so hard to get a rep on the phone, the escalation timeframes, and what ebay’s system does in terms of automatic updates, better to retain some sense of control and accept the return.
Yes, if you escalate, you'll lose and get a defect on your account.
@grietje, thanks for your input. I’ve got Concierge service, so I have no trouble with talking to a live person, but - I’ve decided to take the high road and do the return and get this lovely wallet back. I never thought I’d get a nutcase. Over a $40 purchase, no less. Go figure. Eh, it is what it is. Keep good thoughts in mind that I get the wallet back in the condition in which it was sold.
Ebay CS people will tell you what you want to hear. Unfortunately, they weren't honest when they told you that it would be decided in your favor.
If a buyer files SNAD, the seller should always respond with "return for refund." In SNAD cases, the seller pays return shipping and buyer is made whole but as long as you don't fight it, you won't get a ding to your account.
The only cases that are "easy" wins for sellers are cases of non-receipt when tracking shows delivery.
I guess I was so terribly upset about this is because my item is NOT fake, not the things this buyer was saying, and then for him to make a racist comment like he did. All of it just hit me out of the blue, you know? I let him get to me. Plus in 800+ transactions, I've never had this happen! I guess I should count my lucky stars. Anyway, eBay CS says the label's been printed on his end so we'll see how it plays out. Thanks, @BeenBurned, I know you're the pro on this stuff.
I didn't know they could tell when the label has been printed. That doesn't show anywhere, does it? You only know because you talked to CS?
Yes - I called (waited for 40 minutes for a return call) because I couldn't see anywhere that a label had been sent to the buyer and I didn't want to 'screw' up. US-based eBay CS said there was a 'reprint' button on the account, so it had been printed. I would LOVE to work for eBay. LOL. Not.
I've never been able to tell if or that a label was reprinted so it's possible that if there's a reprint button and it's reprinted, ebay can tell. (I'm not even so confident that that is the truth from the CS person though! Cynical much?
)As for being upset, @indiaink, it's totally understandable. It hurts to be accused of selling a fake when you know it's genuine and she rubbed salt in the wound with the racist comment. (Seems to be a pattern nowadays.)
I'm sorry it happened to you and I recommend you add her to your BBL!
I've never been able to tell if or that a label was reprinted so it's possible that if there's a reprint button and it's reprinted, ebay can tell. (I'm not even so confident that that is the truth from the CS person though! Cynical much?
As for being upset, @indiaink, it's totally understandable. It hurts to be accused of selling a fake when you know it's genuine and she rubbed salt in the wound with the racist comment. (Seems to be a pattern nowadays.)
I'm sorry it happened to you and I recommend you add her to your BBL!
Thank you @BeenBurned. I have added her/him, for sure!
Hi, I need advise on my listing for a Chanel bag on Ebay. I provided so many close up pics to show the condition. I had the Woc Caviar bag in Excellent Used Condition with slight scratches on description & I also mentioned that I don’t accept returns. I have so many bags on rotation & only used this bag a handful of times since I hardly used it, I decided to sell. Now, the buyer wants to return it because she saw my orig receipt that I payed in almost the same price I payed for it. Having a buyer’s remorse & a lot of excuses on the condition of the bag, which I know she’s trying to nit pick. Buyer’s remorse, she should have bought a brand new bag, but she’s wasting my time. Question: Can I deny return? Any advise would be greatly appreciated.
Did she open a return request? What did she use as the reason? If she claimed not as described, the way ebay operates now, you should accept the return. Otherwise, they may force the return or allow her to keep it and give her a refund. If she claimed something like changed mind, then you don't have to accept the return, but it should tell you that in the return request detail.
I purchased something on ebay with "30 day returns."
Right after delivery I had to leave town for a week but briefly looked at the item and did not love it like I thought I would. I set it aside to return later after my trip. I ended up staying a little longer and just sat down to handle the return - it's now been 18 days since delivery and thought it would not be a problem.
I just re-read the listing and in the description it states that the seller has to pay return shipping (no problem I expected to) BUT - it says 14 days and a 10% restocking fee.
so - how can it be 30 day returns at the top of the listing and inside the listing it's changed to 14 days. Which one is enforced?
I would not argue the 10% restocking fee - I simply just do not like the item now that I see it irl which is why I only searched for 30 day return listings.....
Thanks for letting me know your opinion on the return. I'd just like to have a little info from ladies here before I message the seller.
Right after delivery I had to leave town for a week but briefly looked at the item and did not love it like I thought I would. I set it aside to return later after my trip. I ended up staying a little longer and just sat down to handle the return - it's now been 18 days since delivery and thought it would not be a problem.
I just re-read the listing and in the description it states that the seller has to pay return shipping (no problem I expected to) BUT - it says 14 days and a 10% restocking fee.
so - how can it be 30 day returns at the top of the listing and inside the listing it's changed to 14 days. Which one is enforced?
I would not argue the 10% restocking fee - I simply just do not like the item now that I see it irl which is why I only searched for 30 day return listings.....
Thanks for letting me know your opinion on the return. I'd just like to have a little info from ladies here before I message the seller.
Nope, they can't do any of that.
A 30 day return policy with buyer paying return shipping means just that. Request a return within 30 days and it'll automatically be approved. What they say in the description has no bearing on the return policy they ticked in order to get increased visibility.
Ebay changed policy and has disallowed restocking fees for several years.