eBay, etc. General Question/Answer Thread

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#9,256
BeenBurned said:
There's a chargeback fee (that paypal takes) if the seller loses the chargeback. I thought it was $25 but that was years ago.

Does it say what the reason is for the chargeback? For other than SNAD, your seller protection should kick in.

But since you say the buyer claimed snad (on ebay), you are obligated to accept the return and either pay for ebay to provide a return shipping label or you can supply your own prepaid label and send it to the buyer through the dispute.

THen the buyer has a certain number of days to ship it back to you.

If you don't respond to the dispute in time, the buyer can escalate and ebay will resolve in the buyer's favor and your account gets dings.

If you did respond and provided return shipping but if the buyer didn't return it, you would win the dispute but you'd have to call ebay to have them close the case.

ETA: What is the timeline for this transaction? By what date did you have to respond to her SNAD claim? How did you respond to the case? Through the case?
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Also none of this is processed through paypay as I was forced onto eBay's "Managed Pay" system in October. I was never given the chance to respond to the SNAD. You are given the opportunity to dispute the CC claim with 1 picture and you click a button that says you are disputing the claim.
 
#9,257
Luvpurplepurses said:
Also none of this is processed through paypay as I was forced onto eBay's "Managed Pay" system in October. I was never given the chance to respond to the SNAD. You are given the opportunity to dispute the CC claim with 1 picture and you click a button that says you are disputing the claim.
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I'm sorry. I have no idea how managed payment works but something sounds off. If I were you, I'd call ebay and try to get a reasonable explanation.

I found this suggestion on one of ebay's discussion boards. You might have nothing to lose by checking it out.

Per the poster (if you get unsatisfactory answers from a phone call):
You have recourse so call Ebay and tell them. They will look into the buyer and take the appropriate action. They won't tell you what that action may be, but they will take a look at them.

https://www.ebay.com/help/home
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/

It's important to be aware of where you post a question on Ebay’s Facebook page. A comment on one of Ebay’s marketing posts won't be answered, but comments posted directly on Ebay’s page will.
 
#9,258
BeenBurned said:
I'm sorry. I have no idea how managed payment works but something sounds off. If I were you, I'd call ebay and try to get a reasonable explanation.

I found this suggestion on one of ebay's discussion boards. You might have nothing to lose by checking it out.

Per the poster (if you get unsatisfactory answers from a phone call):
You have recourse so call Ebay and tell them. They will look into the buyer and take the appropriate action. They won't tell you what that action may be, but they will take a look at them.

https://www.ebay.com/help/home
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/

It's important to be aware of where you post a question on Ebay’s Facebook page. A comment on one of Ebay’s marketing posts won't be answered, but comments posted directly on Ebay’s page will.
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Thanks @BeenBurned. I am definitely going to pursue this further.
 
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#9,259
Luvpurplepurses said:
I never got a chance to. First they sent me a message in which they stated it didn't look like the picture. I sent a message back saying they could return it. Within a minute they opened an Ebay claim and then a minute after that they opened a CC dispute. It happened that fast. This is the message Ebay sent me this morning:
"A decision has been made about the dispute that was filed by samsung7h. The dispute was found in the buyer's favor.

As a result, you owe $112.90 to eBay. This includes the dispute amount, plus a dispute fee of $20.00. We will recover this amount from your account." Also nowhere did they say they were refunding my selling fees.
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Does the buyer have to return the item? I might leave ebay once they force me onto managed pay.
Once I had a buyer open both an ebay claim and a paypal claim. I called ebay and told them she couldn't have two open claims so they closed the ebay one. It sounds like your buyer had two claims open at the same time.
 
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#9,260
whateve said:
Does the buyer have to return the item? I might leave ebay once they force me onto managed pay.
Once I had a buyer open both an ebay claim and a paypal claim. I called ebay and told them she couldn't have two open claims so they closed the ebay one. It sounds like your buyer had two claims open at the same time.
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They did make her return the wallet. I called Ebay today and pitched a fit about the claim and the fact that they found in her favor. He said they will look into it again since. I'm not holding my breath. As far as Ebay's managed pay goes, I don't like the fact that Ebay forced me into the managed pay and it takes a lot longer to get your money. I'm really torn about quitting Ebay because that is how I fund my Coach purse collection.
 
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#9,261
Luvpurplepurses said:
They did make her return the wallet. I called Ebay today and pitched a fit about the claim and the fact that they found in her favor. He said they will look into it again since. I'm not holding my breath. As far as Ebay's managed pay goes, I don't like the fact that Ebay forced me into the managed pay and it takes a lot longer to get your money. I'm really torn about quitting Ebay because that is how I fund my Coach purse collection.
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Why were you forced into it and I wasn't? Is it because you have a store?
 
#9,264
whateve said:
Ebay's blurb about it refers to an invitation, not a command performance!
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I wasn't too happy about any of it. It takes about 5-7 days after i ship an item before the funds land in my bank account. Also I don't think they offer the seller protections like paypal does. That was part of my rant today about the Brahmin wallet. I said you forced me into your managed pay and then you offer me no protection when I follow your rules.
 
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#9,265
whateve said:
Why were you forced into it and I wasn't? Is it because you have a store?
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Luvpurplepurses said:
No I don't have a store. But I was notified that I met all their "criteria" for the Managed Pay and that if I didn't sign up by I think it was Oct 20th I would not be able to list any more items.
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whateve said:
Ebay's blurb about it refers to an invitation, not a command performance!
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I wasn't forced either. (IMO, whenever ebay is overly enthusiastic about a program that will "help" me, I see red flags! Their #1 interest is themselves. )

IIRC, they encouraged it, as they encourage "free shipping," GSP, lowering prices when an item doesn't sell, etc., but they didn't require it.
 
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#9,266
Just a question...sorry tried to search but have had wine so not thinking.
My latest ebay purchase has been marked delivered but not to me here in New Zealand...it says Erlanger KY . Does this mean its been delivered to the wrong address or is it going to be redirected to NZ address?
 
#9,267
Narnanz said:
Just a question...sorry tried to search but have had wine so not thinking.
My latest ebay purchase has been marked delivered but not to me here in New Zealand...it says Erlanger KY . Does this mean its been delivered to the wrong address or is it going to be redirected to NZ address?
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eBay's Global Shipping Processing Center is in Erlanger, Kentucky. It will be redirected from there.
 
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#9,269
Does anyone know what happened here. I won, but cannot pay, app says I didn't win even though I'm highest bidder, PC says I won, but no way to pay. When I search seller's completed items it's not there and when I search via item # it's no where to be found. Auction was no reserve, but seems to no longer exist? Not even a huge deal, I just like these pouches for cash when I travel.

https://www.ebay.com/itm/Vintage-Coach-Rosy-long-slim-Leather-Cosmetic-Makeup-Pouch/153830472067

eBay item number:
153830472067
Seller
jameus.1d8l9wf (54 )
 
#9,270
holiday123 said:
Does anyone know what happened here. I won, but cannot pay, app says I didn't win even though I'm highest bidder, PC says I won, but no way to pay. When I search seller's completed items it's not there and when I search via item # it's no where to be found. Auction was no reserve, but seems to no longer exist? Not even a huge deal, I just like these pouches for cash when I travel.

https://www.ebay.com/itm/Vintage-Coach-Rosy-long-slim-Leather-Cosmetic-Makeup-Pouch/153830472067

eBay item number:
153830472067
Seller
jameus.1d8l9wf (54 )
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The listing does exist. I was able to open it. Sometimes it can take an amount of time for the sold/completed/ended listings to index and show in completed.

Try going to paypal and "send money." Go to goods and services and put in the ebay item number. That should work and should also show on your ebay purchases and transaction page.

ETA: BTW, you know it's not vintage, right?
 
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