eBay, etc. General Question/Answer Thread

[holiday123]

I hate people who play games on Ebay. I've had 2 in the past 2 months. My thinking is don't buy something if you can't pay for it immediately, and don't buy from someone who doesn't take returns and then try to return something. I'm over idiots. LOL my rant for today!!

I know, I don't understand this 'I'll take a week to pay' attitude. What store can you walk into and do that? I mean even if there's lay a way I suspect you have to put a deposit down to hold it? I support your rant lol

 

[BeenBurned]

OMG same story! Well it is meticulously packed and in excellent condition so here's hoping lol. Off to add him to my BBL for future.

Report the buyer and call ebay to have them look at the history. Perhaps @treasured might be able to contact ebay too since there's clearly a pattern.

The more reports they get, the more apt they are to do something. If people don't report, ebay doesn't know there's a problem.

 

[BeenBurned]

I thought it was this buyer who received a clever feedback from a seller, but I can't find it. Is was very well worded to just tip toe on the soft neg line. It was something like: communication is key, always best to inform of issue before leaving negative. Something like that. I wish I had screenshotted it.

Here it is:



^^^^ That message was left after iratchett left this:

 

[holiday123]

Report the buyer and call ebay to have them look at the history. Perhaps @treasured might be able to contact ebay too since there's clearly a pattern.

The more reports they get, the more apt they are to do something. If people don't report, ebay doesn't know there's a problem.

He paid. 12:53 am. I'll send out tomorrow since it's too late to schedule a carrier pick up for today.

His feedback left for others seems to definitely have a pattern. He did not respond to my reply message. Going to see what happens.

 

[BeenBurned]

He paid. 12:53 am. I'll send out tomorrow since it's too late to schedule a carrier pick up for today.

His feedback left for others seems to definitely have a pattern. He did not respond to my reply message. Going to see what happens.

Good luck. I hope your experience is the exception.

Keep us updated.

 

[threadbender]

She hasn't paid. Only that rant HAHA. She has 199 feedback, but since buyer's can't get negative it's hard to say.

Yikes. Looking at her feedback left for others I kind of hope she doesn't pay. Can they leave feedback if they don't pay?

https://feedback.ebay.com/ws/eBayIS...eftForOthers&ftabfocus=true&searchInterval=30

That one negative references getting "help" to get money back. Could that seller request it be removed as it seems like it is talking about a case? Or, is it too vague?
ETA Ooops, looks like she references "help" often.

 

[BeenBurned]

That one negative references getting "help" to get money back. Could that seller request it be removed as it seems like it is talking about a case? Or, is it too vague?
ETA Ooops, looks like she references "help" often.

Those feedbacks would have been removeable had the sellers known to report and request removal.

 

[Ms.Dixie]

How do you report on feedback received? I bought an item on eBay. The seller marked it shipped and did not enter a tracking number. I asked 3 times over 11 days if they could please provide a tracking number. It was Priority mail (per the listing) so I should’ve received it well within 11 days from the time it was marked shipped. I figured that I’d eventually receive it or I’d be able to make an INR claim and get a refund. On the third email she finally responded so rudely and said “I ship way too much to keep up with tracking numbers! I don’t have it!”. I left a neutral feedback and said that the item was fine but shipping and communication were terrible. She left me feedback that said “rude buyer”. I was not rude at all. The emails asked if she could provide the tracking number. That’s it. Nothing more, nothing less. It was leggings I needed (wanted) for a 10k. Not the end of the world if I didn’t get them but I was looking forward to wearing them for it. They finally did show via USPS PM shipped only 3 days prior to me receiving them - too late for my run - and actually shipped 8 days after being marked “shipped”. Can I have that feedback removed?

 

[holiday123]

Those feedbacks would have been removeable had the sellers known to report and request removal.

Good to know! I'm still waiting for it to be delivered. It was supposed to be delivered today, but tracking shows arriving late. Probably get blamed for that too, although I haven't heard from buyer. I also thought they'd be mad I shipped next business day after payment instead of same day. Buyer paid after midnight and I leave for work at 0530 so couldn't schedule same day carrier pickup. I haven't heard a peep luckily.

 

[BeenBurned]

How do you report on feedback received? I bought an item on eBay. The seller marked it shipped and did not enter a tracking number. I asked 3 times over 11 days if they could please provide a tracking number. It was Priority mail (per the listing) so I should’ve received it well within 11 days from the time it was marked shipped. I figured that I’d eventually receive it or I’d be able to make an INR claim and get a refund. On the third email she finally responded so rudely and said “I ship way too much to keep up with tracking numbers! I don’t have it!”. I left a neutral feedback and said that the item was fine but shipping and communication were terrible. She left me feedback that said “rude buyer”. I was not rude at all. The emails asked if she could provide the tracking number. That’s it. Nothing more, nothing less. It was leggings I needed (wanted) for a 10k. Not the end of the world if I didn’t get them but I was looking forward to wearing them for it. They finally did show via USPS PM shipped only 3 days prior to me receiving them - too late for my run - and actually shipped 8 days after being marked “shipped”. Can I have that feedback removed?

Go to the transaction on your ebay page and find the "contact us" button. Call ebay and direct them to the feedback. If they seem to not understand your issue, explain that the seller violated the feedback policy by leaving a non-positive comment for you, the buyer. They should remove the comment while you're on the phone with them.

 

[holiday123]

Good luck. I hope your experience is the exception.

Keep us updated.

Item was delivered 2 days ago. No message or feedback so far. Going to wait a few more days before transferring the money out.

 

[Luvpurplepurses]

I sold a NWT Brahmin phone wallet, took good pictures, and described it using Brahmin's description. I sold the item. Within 5 minutes time the buyer asked if she could return it stating it wasn't as described (I said yes even though I have a no return policy), opened a return claim with Ebay, and then opened a CC dispute! I disputed the dispute and just found out I lost the case and Ebay is charging me more than the buyer paid plus a $20 dispute fee. I know Ebay favors the buyer, but this was a brand new item with the tags attached and listed using Brahmins description, and I agreed to take the item back when the buyer asked. What else could I have done? I am getting close to not selling on Ebay anymore since they apparently don't care about their sellers at all.

 

[whateve]

I sold a NWT Brahmin phone wallet, took good pictures, and described it using Brahmin's description. I sold the item. Within 5 minutes time the buyer asked if she could return it stating it wasn't as described (I said yes even though I have a no return policy), opened a return claim with Ebay, and then opened a CC dispute! I disputed the dispute and just found out I lost the case and Ebay is charging me more than the buyer paid plus a $20 dispute fee. I know Ebay favors the buyer, but this was a brand new item with the tags attached and listed using Brahmins description, and I agreed to take the item back when the buyer asked. What else could I have done? I am getting close to not selling on Ebay anymore since they apparently don't care about their sellers at all.

Did you agree to the return through the ebay return claim? How could you respond to the credit card dispute? Isn't that done through paypal? I've never heard of a dispute fee. Unless that is in ebay's terms of service, I don't think they can do that.

 

[BeenBurned]

I sold a NWT Brahmin phone wallet, took good pictures, and described it using Brahmin's description. I sold the item. Within 5 minutes time the buyer asked if she could return it stating it wasn't as described (I said yes even though I have a no return policy), opened a return claim with Ebay, and then opened a CC dispute! I disputed the dispute and just found out I lost the case and Ebay is charging me more than the buyer paid plus a $20 dispute fee. I know Ebay favors the buyer, but this was a brand new item with the tags attached and listed using Brahmins description, and I agreed to take the item back when the buyer asked. What else could I have done? I am getting close to not selling on Ebay anymore since they apparently don't care about their sellers at all.

Did you agree to the return through the ebay return claim? How could you respond to the credit card dispute? Isn't that done through paypal? I've never heard of a dispute fee. Unless that is in ebay's terms of service, I don't think they can do that.

There's a chargeback fee (that paypal takes) if the seller loses the chargeback. I thought it was $25 but that was years ago.

Does it say what the reason is for the chargeback? For other than SNAD, your seller protection should kick in.

But since you say the buyer claimed snad (on ebay), you are obligated to accept the return and either pay for ebay to provide a return shipping label or you can supply your own prepaid label and send it to the buyer through the dispute.

THen the buyer has a certain number of days to ship it back to you.

If you don't respond to the dispute in time, the buyer can escalate and ebay will resolve in the buyer's favor and your account gets dings.

If you did respond and provided return shipping but if the buyer didn't return it, you would win the dispute but you'd have to call ebay to have them close the case.

ETA: What is the timeline for this transaction? By what date did you have to respond to her SNAD claim? How did you respond to the case? Through the case?

 

[Luvpurplepurses]

Did you agree to the return through the ebay return claim? How could you respond to the credit card dispute? Isn't that done through paypal? I've never heard of a dispute fee. Unless that is in ebay's terms of service, I don't think they can do that.

I never got a chance to. First they sent me a message in which they stated it didn't look like the picture. I sent a message back saying they could return it. Within a minute they opened an Ebay claim and then a minute after that they opened a CC dispute. It happened that fast. This is the message Ebay sent me this morning:
"A decision has been made about the dispute that was filed by samsung7h. The dispute was found in the buyer's favor.

As a result, you owe $112.90 to eBay. This includes the dispute amount, plus a dispute fee of $20.00. We will recover this amount from your account." Also nowhere did they say they were refunding my selling fees.