eBay, etc. General Question/Answer Thread

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It's funny that this issue came up here because I got a personal email from a friend on Friday.

Her buyer emailed that she wanted a refund because "item was delivered to (insert city name) but I live in (insert neighboring city).

I looked at the tracking and it didn't show as delivered but was "forwarded." Seller was concerned because if it was forwarded and delivered to a different zip code than on the shipping label, she'd lose her seller protection for INR.

I recommended that the seller tell the buyer that packages often go to various hubs on their way to the final destination and when they leave that hub, it sometimes shows as "forwarded." My suggestion was to give it till Saturday or Monday and the item would probably be delivered since it was only "forwarding" to the correct city about 30 miles away.

The item WAS delivered on Saturday to the buyer in the correct zip code and all's well that ends well!





The problem with these two scenarios is that although the buyer may get the item, a seller can be scammed by a dishonest buyer because delivery tracking will show a different zip code than the shipping label and the seller would lose an INR case.

We've seen cases where buyers lose when tracking shows delivery to the correct zip (but it may have been misdelivered to a neighbor). This would be the opposite case.

Thank you for the reply, Been Burned. The delivery to a different zip code was exactly at the core of my discomfort with this scan. The buyer is new to ebay with zero feedback so I don't know quite what to expect. After the 'out for delivery' scan in the correct zip code came the 'forwarded' scan. Buyer seems very unsure about navigating through ebay--she didn't respond to an offer I'd sent after a question from her but bought the bag at full asking price instead. I will not contact her about this--fully understanding not to poke the bear. My plan now is to wait and watch. I'll post the outcome when it occurs.
 
I sold an item on ebay. It was delivered yesterday and buyer left really positive feedback. I'm searching ebay listings right now and see my pictures from the bag I sold her being used. I clicked on the listing and it's my buyer selling the bag and at the same buy it now as she purchased for. Odd. I'm not going to concern myself about her using my pictures and just be happy that if she decided the bag wasn't for her she's reselling vs trying to make up an excuse to return.

Eta she used all pics but one - the one that pointed out the crese on front. She did not disclose the crease in the details she copied from me either.
 
I sold an item on ebay. It was delivered yesterday and buyer left really positive feedback. I'm searching ebay listings right now and see my pictures from the bag I sold her being used. I clicked on the listing and it's my buyer selling the bag and at the same buy it now as she purchased for. Odd. I'm not going to concern myself about her using my pictures and just be happy that if she decided the bag wasn't for her she's reselling vs trying to make up an excuse to return.
I hate when others use my work but in this case, I'm with you. Having just received it yesterday, the pictures are going to show the bag in the same condition.

You might consider emailing to let her know that you noticed that she's using your pictures and although you don't have an issue with it in this case, if she does it in the future, she should get the seller's permission because some sellers don't allow their images to be used by others and may report her listing(s).
 
I hate when others use my work but in this case, I'm with you. Having just received it yesterday, the pictures are going to show the bag in the same condition.

You might consider emailing to let her know that you noticed that she's using your pictures and although you don't have an issue with it in this case, if she does it in the future, she should get the seller's permission because some sellers don't allow their images to be used by others and may report her listing(s).
I agree with you but also don't want to poke the bear so to speak. She previously emailed me about the least I would accept for the bag and I told her I had been sending offers of $x. She then made an offer for $25 more than that, which already seems strange. Her feedback is over 1000 as a buyer so maybe that's just how she is?
 
Hello, everyone. I hope someone has some helpful advice for an issue I have on everyone's favorite selling platform. Helpful would mean anything other than the response I got from the ebay CS rep. I sold a bag on Wednesday, shipped it Thursday, PA to MI (Michigan--too many states start with an "M") It tracked as 'out for delivery' today and now it shows "Forwarded". Ebay's response to my concern about this change is 'not to worry' and just wait for delivery. I tried to compare this to selling to an overseas buyer who uses a US forwarding service. The CS rep agreed and told me three more times not to worry. I'm worried. Am I correct? That forwarding a bag is like using a forwarding service for international sales? In that case, the seller isn't responsible beyond the initial address. I sent it to her ebay address--printed the label through ebay. Isn't it a shame that we get better answers here than on the platform to whom we pay our fees? Happy New Year.

Thank you for the reply, Been Burned. The delivery to a different zip code was exactly at the core of my discomfort with this scan. The buyer is new to ebay with zero feedback so I don't know quite what to expect. After the 'out for delivery' scan in the correct zip code came the 'forwarded' scan. Buyer seems very unsure about navigating through ebay--she didn't respond to an offer I'd sent after a question from her but bought the bag at full asking price instead. I will not contact her about this--fully understanding not to poke the bear. My plan now is to wait and watch. I'll post the outcome when it occurs.

The "forwarded" handbag has been successfully forwarded, just one zip code over from the original destination. (xxxx4 to xxxx3, literally) The package now shows 'ready for pick up' since Wednesday morning. I'm just waiting. So, the zip code is now not the same as on her ebay address but only because she filed a 'forwarding' address at her post office (xxxx4). I know that this can be problematic but trying not to get too far ahead of myself.
 
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The "forwarded" handbag has been successfully forwarded, just one zip code over from the original destination.
(xxxx4 to xxxx3, literally) The package now shows 'ready for pick up' since Wednesday morning. I'm just waiting. So, the zip code is now not the same as on her ebay address but only because she filed a 'forwarding' address at her post office (xxxx4). I know that this can be problematic but trying not to get too far ahead of myself.

Picked up earlier today. YAY!!
 
Wondering what my responsibility is for an item I sold to an international buyer that seems to be stuck in foreign customs and is therefore not delivered?
I sent a courtesy message to the buyer a couple of days ago saying that I hope he can arrange delivery soon but haven’t heard back. He was very chatty prior to shipping and paid for express post. The item has been in foreign customs since 26 December.
What do I need to do now, if anything? Thanks.
 
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Wondering what my responsibility is for an item I sold to an international buyer that seems to be stuck in foreign customs and is therefore not delivered?
I sent a courtesy message to the buyer a couple of days ago saying that I hope he can arrange delivery soon but haven’t heard back. He was very chatty prior to shipping and paid for express post. The item has been in foreign customs since 26 December.
What do I need to do now, if anything? Thanks.

Not sure what you can do, it depends pretty much on the country. Usually if you sold it with eBay you should possibly provide the information as well, as in a lot of countries it totally depends on the value, if they don't have evidence of the real sales price, they might use an estimate.
 
Wondering what my responsibility is for an item I sold to an international buyer that seems to be stuck in foreign customs and is therefore not delivered?
I sent a courtesy message to the buyer a couple of days ago saying that I hope he can arrange delivery soon but haven’t heard back. He was very chatty prior to shipping and paid for express post. The item has been in foreign customs since 26 December.
What do I need to do now, if anything? Thanks.
I don't think there is anything you can do. If he doesn't pay customs and pick it up, it could be returned to you.
 
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Not sure what you can do, it depends pretty much on the country. Usually if you sold it with eBay you should possibly provide the information as well, as in a lot of countries it totally depends on the value, if they don't have evidence of the real sales price, they might use an estimate.
Thanks, it’s an eBay sale and the export documents I completed described the shipment as an eBay sale and the full price ($400 Australian) was declared.
 
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I don't think there is anything you can do. If he doesn't pay customs and pick it up, it could be returned to you.

I did have some stuff that I bought from the US returned due to that, not because I wanted to weasle out or wouldn't have paid customs, but it was 3 orders from the same seller and he did not offer combined shipping or responded, so I paid shipping for all of them, but left a message on eBay and with the payment to please NOT send them together since I paid shipping for each item, as you can guess, he sent together, which was something I could have dealt with as it wasn't a super high amount I had paid for them and tax would have been minor, but he didn't put 2nd hand (which they were) on the customs form and gave the new price, and that grossly inflated, so instead import for items that I bought for 150 and (another 150 he charged me for shipping) I would have had to pay import duty for 2K, which would have been totally massive. I honestly don't like returning or not picking up, but in this case, it was outrageous
 
Thanks, it’s an eBay sale and the export documents I completed described the shipment as an eBay sale and the full price ($400 Australian) was declared.

I am not sure about US and Candian rules, in Europe it depends a bit from country to country, but I am afraid he might be getting cold feet due to customs charging him import duties and taxes?
 
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