It's funny that this issue came up here because I got a personal email from a friend on Friday.
Her buyer emailed that she wanted a refund because "item was delivered to (insert city name) but I live in (insert neighboring city).
I looked at the tracking and it didn't show as delivered but was "forwarded." Seller was concerned because if it was forwarded and delivered to a different zip code than on the shipping label, she'd lose her seller protection for INR.
I recommended that the seller tell the buyer that packages often go to various hubs on their way to the final destination and when they leave that hub, it sometimes shows as "forwarded." My suggestion was to give it till Saturday or Monday and the item would probably be delivered since it was only "forwarding" to the correct city about 30 miles away.
The item WAS delivered on Saturday to the buyer in the correct zip code and all's well that ends well!
The problem with these two scenarios is that although the buyer may get the item, a seller can be scammed by a dishonest buyer because delivery tracking will show a different zip code than the shipping label and the seller would lose an INR case.
We've seen cases where buyers lose when tracking shows delivery to the correct zip (but it may have been misdelivered to a neighbor). This would be the opposite case.
Thank you for the reply, Been Burned. The delivery to a different zip code was exactly at the core of my discomfort with this scan. The buyer is new to ebay with zero feedback so I don't know quite what to expect. After the 'out for delivery' scan in the correct zip code came the 'forwarded' scan. Buyer seems very unsure about navigating through ebay--she didn't respond to an offer I'd sent after a question from her but bought the bag at full asking price instead. I will not contact her about this--fully understanding not to poke the bear. My plan now is to wait and watch. I'll post the outcome when it occurs.