That's odd since eBay is now pushing their own payment platform. Paypal is no longer the preferred payment when I pay; it's my credit card on file. And I didn't update that; eBay did. I have to select "more options" if I want to use Paypal. So I'm surprised eBay is pushing you to Paypal, but not surprised if that's their only choice if their payment system is glitching. I'm sorry you missed out on your purchase and couldn't get a good explanation for why either.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Have you ever paid this way successfully? If so, is it possible that they're having glitches in their system?
I'd give it some time and try again later.
I've bought dozens of things online (other websites) successfully with both the debit card and credit card. No problems. And I did the credit card over 12 hours after trying the debit card.
Thank you for the info, and sympathy. That makes the push for PayPal even more surprising.
Every sale I make, the payment still shows in Paypal. It does that even if the buyer uses a credit card.
That's because I don't think sellers who have merchant accounts can use them to accept payment any more. It used to be if a seller had a merchant account that accepted c.c., the buyer could pay directly (with the c.c.) rather than use the c.c. but through PP.
I haven't made any sales in a while (but haven't listed anything new either, so that's my fault since I only have a few listings) and had no idea it still went through Paypal. Used to be the Paypal payment options let you select a credit card, but now my credit card shows on its own as if it's not through Paypal. I honestly have been confused by the payment changes, but have heard sellers either love or hate the new system through eBay that's being phased in, so assumed that was the reason why.
Could it be the seller has certain buyer requirements set up so the buyer is being blocked?
Hello, everyone. I hope someone has some helpful advice for an issue I have on everyone's favorite selling platform. Helpful would mean anything other than the response I got from the ebay CS rep. I sold a bag on Wednesday, shipped it Thursday, PA to MI (Michigan--too many states start with an "M") It tracked as 'out for delivery' today and now it shows "Forwarded". Ebay's response to my concern about this change is 'not to worry' and just wait for delivery. I tried to compare this to selling to an overseas buyer who uses a US forwarding service. The CS rep agreed and told me three more times not to worry. I'm worried. Am I correct? That forwarding a bag is like using a forwarding service for international sales? In that case, the seller isn't responsible beyond the initial address. I sent it to her ebay address--printed the label through ebay. Isn't it a shame that we get better answers here than on the platform to whom we pay our fees? Happy New Year.
When I've shipped to forwarding services, I don't see Forwarded on tracking. The forwarding services may repack the items and buy new postage for the new destination. Forwarded implies that no additional fees were paid to the post office. I think in this case the buyer is having her mail forwarded. She may have moved and forgot to change her address in paypal. I had this happen to me a long time ago but I can't remember what happened. Most likely, the package will be delivered to the new address and the buyer will be happy.
This possibility actually makes me feel a bit better. Your lips to God's ears, whateve. Thanks so much.
I thought the same thing as @whateve. Perhaps they had it forwarded to a work address or they moved. Wait for the delivered notification.
I have started frequently having items forwarded to a local pickup spot (like UPS store, participating Drugstores etc), because I am always at work when delivery is attempted and the shipping hubs to pick up packages are about 45 minutes away in traffic. So it could be something like this as well.
It's funny that this issue came up here because I got a personal email from a friend on Friday.
Her buyer emailed that she wanted a refund because "item was delivered to (insert city name) but I live in (insert neighboring city).
I looked at the tracking and it didn't show as delivered but was "forwarded." Seller was concerned because if it was forwarded and delivered to a different zip code than on the shipping label, she'd lose her seller protection for INR.
I recommended that the seller tell the buyer that packages often go to various hubs on their way to the final destination and when they leave that hub, it sometimes shows as "forwarded." My suggestion was to give it till Saturday or Monday and the item would probably be delivered since it was only "forwarding" to the correct city about 30 miles away.
The item WAS delivered on Saturday to the buyer in the correct zip code and all's well that ends well!
The problem with these two scenarios is that although the buyer may get the item, a seller can be scammed by a dishonest buyer because delivery tracking will show a different zip code than the shipping label and the seller would lose an INR case.
We've seen cases where buyers lose when tracking shows delivery to the correct zip (but it may have been misdelivered to a neighbor). This would be the opposite case.