eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Well what a palaver
Buyer eventually returned item.
I checked it and went to refund her immediately
eBay refund wouldn’t work, kept telling me to refund through PayPal, the money was still in my PayPal account.
I refused as I could just imagine PayPal and eBay not talking and myself getting lumbered with full and final.
Spoke to eBay .. they suggested that I raise a case and they would find in the buyers favour would refund the buyer and then reclaim from me.
They said I would need to ring the next day to ensure I didn’t get a black mark against my account.
I wasn’t sure about this as it sounded extremely confusing and there was a possibility for error.
But the CS had already put the wheels in motion.
I messaged the buyer to let her know exactly what was going on. After three days and multiple calls by me, the case was eventually closed in the buyers favour and my black mark was taken off.
I in the meantime phoned PayPal ... apparently they had taken their commission immediately.. this left the amount due to the buyer short .
I just presumed that if there wasn’t enough in the PayPal balance they would just take the extra out of my connected bank account but this is not the case.
Anyway the commission taken by PayPal was refunded and the full amount was waiting untouched in my PayPal account. The full amount had also been frozen by eBay so I couldn’t touch it.
Fast forward a month later eBay decide to reclaim the amount due to their billing cycle .. but I received notification that ebay had taken the full amount out of my bank account. Having tried my linked CC first.
Why hadn’t they taken it out of my PayPal balance where the full amount was frozen... well
eBay released the hold of the money in order to take it.
Immediately the hold was released it appeared in my PayPal balance .. Paypal saw it as commission and took their commission again, they didn’t see it as part of the refund process.
This meant that the full amount was short .. so as eBay can’t take from from the PayPal balance and a bit from my bank account .. they took the full amount from my bank account.
This obviously all happens at midnight last night.
Phone call to PayPal this morning ensures that the commission is refunded and I then transfer the full amount into my bank account.
As a result I look at my PayPal account and find I have the option to cancel the automatic taking by eBay for disputes/ refunds and preapproval payments. The amount that they are authorised to take as a preapproval is £166,000
They are not competent to have that amount of power over my bankaccount ... so I have cancelled all automatic pre approved payments and automatic refund and dispute payments.
Obviously I know I am liable and will always pay .. but I will choose when and where the payment is taken and where from
Phew sorry for the rant
Buyer eventually returned item.
I checked it and went to refund her immediately
eBay refund wouldn’t work, kept telling me to refund through PayPal, the money was still in my PayPal account.
I refused as I could just imagine PayPal and eBay not talking and myself getting lumbered with full and final.
Spoke to eBay .. they suggested that I raise a case and they would find in the buyers favour would refund the buyer and then reclaim from me.
They said I would need to ring the next day to ensure I didn’t get a black mark against my account.
I wasn’t sure about this as it sounded extremely confusing and there was a possibility for error.
But the CS had already put the wheels in motion.
I messaged the buyer to let her know exactly what was going on. After three days and multiple calls by me, the case was eventually closed in the buyers favour and my black mark was taken off.
I in the meantime phoned PayPal ... apparently they had taken their commission immediately.. this left the amount due to the buyer short .
I just presumed that if there wasn’t enough in the PayPal balance they would just take the extra out of my connected bank account but this is not the case.
Anyway the commission taken by PayPal was refunded and the full amount was waiting untouched in my PayPal account. The full amount had also been frozen by eBay so I couldn’t touch it.
Fast forward a month later eBay decide to reclaim the amount due to their billing cycle .. but I received notification that ebay had taken the full amount out of my bank account. Having tried my linked CC first.
Why hadn’t they taken it out of my PayPal balance where the full amount was frozen... well
eBay released the hold of the money in order to take it.
Immediately the hold was released it appeared in my PayPal balance .. Paypal saw it as commission and took their commission again, they didn’t see it as part of the refund process.
This meant that the full amount was short .. so as eBay can’t take from from the PayPal balance and a bit from my bank account .. they took the full amount from my bank account.
This obviously all happens at midnight last night.
Phone call to PayPal this morning ensures that the commission is refunded and I then transfer the full amount into my bank account.
As a result I look at my PayPal account and find I have the option to cancel the automatic taking by eBay for disputes/ refunds and preapproval payments. The amount that they are authorised to take as a preapproval is £166,000
They are not competent to have that amount of power over my bankaccount ... so I have cancelled all automatic pre approved payments and automatic refund and dispute payments.
Obviously I know I am liable and will always pay .. but I will choose when and where the payment is taken and where from
Phew sorry for the rant
I do not blame you for that rant in the least. I had a similar issue for a much smaller amount but an equally large headache. At least it’s over now and you can block the buyer.
That is true, she is now blocked and to be honest I am not sure I want to sell on eBay anymore x
What a mess! It must be different in the UK. In the US, in the past, I've given refunds through paypal and it worked fine. All you had to do was call ebay and make sure they refunded your fees. Now paypal offers a thing called funds now, which means they won't freeze your funds if there is a dispute in progress. Even if there is a dispute and your funds are frozen, ebay has the power to take those funds since they are the one that authorized the freeze.
Did paypal not refund part of the commission to you after the refund was made? They were going to start taking the full commission whether or not the buyer was refunded (in the past, the seller got it all back except for 30 cents) but they backed down on this in the US. Maybe they are doing it in the UK.
Yes luckily I got all of the commission back .. I think it is slightly different here because eBay were able to freeze the funds.
Now I am on eBay live chat .. as they have just sent me full and final invoice for the flaming item .. grrrrrrrrrr this is a total nightmare
Update .. eBay have now refunded me the full and final ... but it’s a sign I am meant to keep the item, so I am now keeping it ..
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How do I report someone for stealing my photos? I can't seem to find the right description in the drop down boxes. A seller has over 1,000 items listed and stole my photos for at least 1 so far. How lazy!
You need to report as "VeRO" which isn't difficult but confusing the first few times.
https://www.ebay.com/help/policies/listing-policies/selling-policies/intellectual-property-vero-program?id=4349&st=12&pos=1&query=Intellectual property and the VeRO program&intent=vero#section3
This part tells how to report:
Reporting intellectual property infringements (VeRO) page.
What I've done is to save this form and use it as a template each time you need to submit a report. That way, you don't have to search each time for the form.
https://ir.ebaystatic.com/pictures/aw/pics/pdf/us/help/community/EN-NOCI.pdf
Fill it our and email it to:
[email protected] and/or [email protected]
I find they usually take 24-48 hours to remove the infringing listing although I follow up after 24 hours (just to be a PITA).
Slightly annoyed.......I purchased an item on ebay this weekend......for $210 plus $10 shipping (advertised as 2 day priority).This is even typed into the item description ....."Shipped with USPS Priority Mail."
Just received a shipping notification - this morning......seller shipped it via 1st class mail/parcel.
Opinions....since the seller did not deliver as promised would this constitute neutral feedback?
or just ding the stars?
Just received a shipping notification - this morning......seller shipped it via 1st class mail/parcel.
Opinions....since the seller did not deliver as promised would this constitute neutral feedback?
or just ding the stars?
The seller used the quick listing tool to list the item and that's the description that goes in by default.
What does the shipping service show at the top of the listing?
Personally, I wouldn't ding stars or feedback if the item compes and is as described.
The shipping service that shows at the top is:
Shipping:
$9.45 Expedited Shipping | See details
When I click on details it tell me 2 day Priority.
Sending 1st class only costs her about $3.45. The item weighs about 5 oz. at the most. I had several of these items to pick from on ebay yet chose this seller only because she offered Priority Shipping......didn't mind paying extra for it. I could have purchased from a different seller with free 1st class shipping.
I would be annoyed. You paid for priority and didn't get it. The time to receive probably won't be substantially different but you were overcharged. You didn't get the service you paid for. I would contact the seller and ask her why. I never give bad feedback without giving the seller a chance to explain themselves.