eBay, etc. General Question/Answer Thread

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#9,016
LucyOnLuxury said:
What’s the best way to handle a return request on eBay? This lady bought a $10 skirt and paid shipping for $10.40. She said it’s too big on her. That’s fine.
Do I refund her shipping cost (the 10.40) that it cost for me to get it to her?
Do I pay for her to ship it back to me?
Is it cheaper to refund her money and let her keep the skirt?
This is my first return...does it show?
Thank you so much! I appreciate any help/advice you can give me. We’re getting ready to move and I can’t think straight.
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A return for size isn't the same as not as described. She has to pay for shipping both ways unless you want to pay for it.

Did she already open a return request? If she did, and it is for fit, you aren't obligated to accept the return. If you do accept the return, ebay will give her a shipping label that she pays for. When you get it back, you accept the return. Ebay will refund her the $10 item cost at that time.

As long as she didn't open a return request for not as described, you're fine.
 
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#9,017
To follow up on the situation below, the item shows in my purchase history as an "unpaid item," even though the seller was the one who cancelled the transaction. Do I need to do anything to change this?

GoStanford said:
Another question, and I don't sell enough to know the answer to this one. I ordered an antique porcelain box for $15 (the BIN price) and free shipping. Seller refunded me in full this morning but didn't send a message to explain why.
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#9,019
whateve said:
A return for size isn't the same as not as described. She has to pay for shipping both ways unless you want to pay for it.

Did she already open a return request? If she did, and it is for fit, you aren't obligated to accept the return. If you do accept the return, ebay will give her a shipping label that she pays for. When you get it back, you accept the return. Ebay will refund her the $10 item cost at that time.

As long as she didn't open a return request for not as described, you're fine.
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Thank you so much! I appreciate you explaining that to me. I couldn’t find a clear answer on eBay. Thank you! ❤️
 
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#9,020
LucyOnLuxury said:
What’s the best way to handle a return request on eBay? This lady bought a $10 skirt and paid shipping for $10.40. She said it’s too big on her. That’s fine.
Do I refund her shipping cost (the 10.40) that it cost for me to get it to her?
Do I pay for her to ship it back to me?
Is it cheaper to refund her money and let her keep the skirt?
This is my first return...does it show?
Thank you so much! I appreciate any help/advice you can give me. We’re getting ready to move and I can’t think straight.
Click to expand...

whateve said:
A return for size isn't the same as not as described. She has to pay for shipping both ways unless you want to pay for it.

Did she already open a return request? If she did, and it is for fit, you aren't obligated to accept the return. If you do accept the return, ebay will give her a shipping label that she pays for. When you get it back, you accept the return. Ebay will refund her the $10 item cost at that time.

As long as she didn't open a return request for not as described, you're fine.
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Just to clarify, if you have a no return policy, you aren't required to accept the return for fit.

If you have a return policy, you have to accept returns for any reason and the system automatically starts the process.
 
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#9,022
Would you neg a seller who has accepted a return, has the item back in their possession, relisted the item, but refuses to refund you even after you send her a friendly reminder?

I just hate eBay sometimes (but annoyed with my seller even more)...why can’t it be like PayPal where you can call and get a refund once the delivery has been made instead of waiting a whole week for it.
 
#9,023
ThisVNchick said:
Would you neg a seller who has accepted a return, has the item back in their possession, relisted the item, but refuses to refund you even after you send her a friendly reminder?

I just hate eBay sometimes (but annoyed with my seller even more)...why can’t it be like PayPal where you can call and get a refund once the delivery has been made instead of waiting a whole week for it.
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How long ago did she get it back?

While I (personally) think it's wrong to relist before issuing a refund, she has 48 hours to issue the refund.
 
#9,027
ThisVNchick said:
I did. They said the seller has until the 23rd to respond and in the meantime they can’t do anything.

I don’t need to the money back ASAP, but I just find it frustrating that the seller is doing this out of spite and the system in place allows for it.
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I wonder if you'll be able to leave feedback once you receive the refund.
 
#9,029
ThisVNchick said:
It was delivered early Friday. The email that I got from eBay stated that they won’t step in until the 23rd, which is more than 48 hours.
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ThisVNchick said:
I did. They said the seller has until the 23rd to respond and in the meantime they can’t do anything.

I don’t need to the money back ASAP, but I just find it frustrating that the seller is doing this out of spite and the system in place allows for it.
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ThisVNchick said:
I called back about the 48 hours rule. Apparently, they only count business days. Since it was delivered on Friday, the weekends did not count :hrmm:
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I suspected that! And especially during the summer when people go away, you aren't as likely to get a quick reply, especially in a case like this.

You still will be able to leave feedback.
 
#9,030
I finally mustered up the courage and listed an item (I figured I would try selling on my own, given the high fees charged by the consignment store). The item sold quickly and the buyer sent a note asking if I can hold off on shipping for two weeks as that person is travelling. I would prefer to ship sooner rather than later; I am not sure if the rules allow me to wait that long. Given that I am inexperienced with selling, (I have only listed two other items before), does anyone have any suggestions on the best way to proceed? Thanks!
 
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