eBay, etc. General Question/Answer Thread

[Catbird9]

This is the first time I've had this happen and I'm wondering what to do.

I have a No Returns policy. A buyer requested a return with the reason "Changed my mind." In her message she wrote: "I bought a Coach bag...nowhere does it say Coach. Very disappointed."

The Return Detail says I'm not obligated to accept the return.

I responded:

"Hi, I'm sorry you've changed your mind. The COACH logo is stamped on the inside pocket of the bag, as shown in the listing. (Please see attached photo.) I can offer a partial refund and you can keep or resell the bag, if that would help. Please let me know if this works for you."



I didn't offer a specific partial refund amount yet, just proposed the idea to her. She hasn't responded to my message.

Should I go ahead and offer a specific amount using the Return Detail form? or wait to hear from her? or just let it close automatically if she doesn't respond? What if she then asks eBay to step in and help (escalates, opens a case)?

Suggestions appreciated!

 

[Luvpurplepurses]

This is the first time I've had this happen and I'm wondering what to do.

I have a No Returns policy. A buyer requested a return with the reason "Changed my mind." In her message she wrote: "I bought a Coach bag...nowhere does it say Coach. Very disappointed."

The Return Detail says I'm not obligated to accept the return.

I responded:

"Hi, I'm sorry you've changed your mind. The COACH logo is stamped on the inside pocket of the bag, as shown in the listing. (Please see attached photo.) I can offer a partial refund and you can keep or resell the bag, if that would help. Please let me know if this works for you."

View attachment 4478287

I didn't offer a specific partial refund amount yet, just proposed the idea to her. She hasn't responded to my message.

Should I go ahead and offer a specific amount using the Return Detail form? or wait to hear from her? or just let it close automatically if she doesn't respond? What if she then asks eBay to step in and help (escalates, opens a case)?

Suggestions appreciated!

The risk is always bad feedback. I also have a no return policy and have made a few exceptions if I felt there was a chance of bad feedback. I thought your response was perfect. If they give you a hard time, I would let them ship it back at their expense and once you receive refund them minus any shipping costs.

 

[BeenBurned]

This is the first time I've had this happen and I'm wondering what to do.

I have a No Returns policy. A buyer requested a return with the reason "Changed my mind." In her message she wrote: "I bought a Coach bag...nowhere does it say Coach. Very disappointed."

The Return Detail says I'm not obligated to accept the return.

I responded:

"Hi, I'm sorry you've changed your mind. The COACH logo is stamped on the inside pocket of the bag, as shown in the listing. (Please see attached photo.) I can offer a partial refund and you can keep or resell the bag, if that would help. Please let me know if this works for you."

View attachment 4478287

I didn't offer a specific partial refund amount yet, just proposed the idea to her. She hasn't responded to my message.

Should I go ahead and offer a specific amount using the Return Detail form? or wait to hear from her? or just let it close automatically if she doesn't respond? What if she then asks eBay to step in and help (escalates, opens a case)?

Suggestions appreciated!

I wouldn't have offered the partial (at least not just out of the gate) but that's just me.

I'd have responded with the following, tweaking your reply:
"Hi, I'm sorry you've changed your mind. The COACH logo is stamped on the inside pocket of the bag, as shown in the listing. (Please see attached photo.)

Although I don't have a return policy, I am willing to take the bag back in the same condition and with whatever came with it when sent.

On receipt, I will refund your purchase price, deducting the cost I spent to send it to you. And of course, return shipping is at your expense.

Another option is to resell the authentic Coach bag yourself. I will allow you to use my images.

Please let me know what you decide to do."

ETA: I'd also let her know that most vintage leather Coach bags don't have any markings on the outside and if they don't have a hang tag, someone may not recognize the bag as Coach. Refer her to the AT Coach thread if she questions authenticity.

 

[Catbird9]

The risk is always bad feedback. I also have a no return policy and have made a few exceptions if I felt there was a chance of bad feedback. I thought your response was perfect. If they give you a hard time, I would let them ship it back at their expense and once you receive refund them minus any shipping costs.

I wouldn't have offered the partial (at least not just out of the gate) but that's just me.

I'd have responded with the following, tweaking your reply:
"Hi, I'm sorry you've changed your mind. The COACH logo is stamped on the inside pocket of the bag, as shown in the listing. (Please see attached photo.)

Although I don't have a return policy, I am willing to take the bag back in the same condition and with whatever came with it when sent.

On receipt, I will refund your purchase price, deducting the cost I spent to send it to you. And of course, return shipping is at your expense.

Another option is to resell the authentic Coach bag yourself. I will allow you to use my images.

Please let me know what you decide to do."

ETA: I'd also let her know that most vintage leather Coach bags don't have any markings on the outside and if they don't have a hang tag, someone may not recognize the bag as Coach. Refer her to the AT Coach thread if she questions authenticity.

.

Thank you both! Those are great suggestions. I'll give the buyer a bit more time to respond before I do anything. I have a few more days before the time runs out.

 

[GoStanford]

Question regarding an "eBay for Charity" shop. The shop mainly sells porcelain collectibles and other decorative items. They are a charitable organization and state that 100% of their proceeds go to charity. I'm curious if, as a buyer, am I allowed to count that as a charitable donation for tax purposes? I'm thinking not, as I am receiving goods in exchange for the donation (purchase price).

 

[whateve]

Question regarding an "eBay for Charity" shop. The shop mainly sells porcelain collectibles and other decorative items. They are a charitable organization and state that 100% of their proceeds go to charity. I'm curious if, as a buyer, am I allowed to count that as a charitable donation for tax purposes? I'm thinking not, as I am receiving goods in exchange for the donation (purchase price).

No, I don't think you can as you are receiving goods.

 

[GoStanford]

No, I don't think you can as you are receiving goods.

Yep, makes sense, thank you for your quick response!

 

[GoStanford]

Another question, and I don't sell enough to know the answer to this one. I ordered an antique porcelain box for $15 (the BIN price) and free shipping. Seller refunded me in full this morning but didn't send a message to explain why. My thinking is that she doesn't want to ship for free from her location (Florida) as this will basically eat up the entire $15 to ship out to me in California. Maybe she didn't intend to list it as free shipping.

 

[whateve]

Another question, and I don't sell enough to know the answer to this one. I ordered an antique porcelain box for $15 (the BIN price) and free shipping. Seller refunded me in full this morning but didn't send a message to explain why. My thinking is that she doesn't want to ship for free from her location (Florida) as this will basically eat up the entire $15 to ship out to me in California. Maybe she didn't intend to list it as free shipping.

If it was under a pound, it wouldn't cost that much more to ship to California, but if it was over a pound, that could be the case. She probably chose the out of stock option to refund. You could always ask her, offer to pay more to cover shipping.

 

[restricter]

My psycho buyer filed a chargeback with his credit card company. I sent PayPal his return request stating that the item didn’t fit, plus his purchase, cancelation and repurchase, along with his psycho e-mail threatening me that he was going to do this the hard way. Current case status:

The buyer reported that the item they received wasn't as described.

After reviewing the info we received, we were unable to cover the payment in this case. However, we might be able to recover this from the buyer's financial institution.

Once we file a case on your behalf with the buyer's financial institution, it could take up to 75 days to get a resolution. If we're able to recover the payment of $xxxx USD, we'll refund the money to your PayPal balance.

It looks like I’m going to be out the money and the item. Ugh!

Any suggestions? Or am I totally screwed?

 

[BeenBurned]

My psycho buyer filed a chargeback with his credit card company. I sent PayPal his return request stating that the item didn’t fit, plus his purchase, cancelation and repurchase, along with his psycho e-mail threatening me that he was going to do this the hard way. Current case status:

The buyer reported that the item they received wasn't as described.

After reviewing the info we received, we were unable to cover the payment in this case. However, we might be able to recover this from the buyer's financial institution.

Once we file a case on your behalf with the buyer's financial institution, it could take up to 75 days to get a resolution. If we're able to recover the payment of $xxxx USD, we'll refund the money to your PayPal balance.

It looks like I’m going to be out the money and the item. Ugh!

Any suggestions? Or am I totally screwed?

There's no PP protection for chargebacks for SNAD.

The only option you would have would be a civil (small claims) suit although you could try to have PP contact the c.c. company and have the buyer return the item if they're getting a refund.

But TBH, Paypal doesn't really have an incentive to fight since they have nothing to lose. KWIM?

 

[restricter]

There's no PP protection for chargebacks for SNAD.

The only option you would have would be a civil (small claims) suit although you could try to have PP contact the c.c. company and have the buyer return the item if they're getting a refund.

But TBH, Paypal doesn't really have an incentive to fight since they have nothing to lose. KWIM?

Psycho Buyer and I are both in NY and I’m a lawyer. I’m more than happy to haul his scamming butt into court.

 

[BeenBurned]

Psycho Buyer and I are both in NY and I’m a lawyer. I’m more than happy to haul his scamming butt into court.

Oooh! You have to update!

 

[GoStanford]

Psycho Buyer and I are both in NY and I’m a lawyer. I’m more than happy to haul his scamming butt into court.

It doesn't seem fair to me that the buyer may get to keep the item and get reimbursed for his payment. I don't know the intricacies of Ebay but I don't think it's right that things are set up that way for SNAD situations or a subset of those.

I really hope this works out for you...sorry you have to go through this.

 

[LucyOnLuxury]

What’s the best way to handle a return request on eBay? This lady bought a $10 skirt and paid shipping for $10.40. She said it’s too big on her. That’s fine.
Do I refund her shipping cost (the 10.40) that it cost for me to get it to her?
Do I pay for her to ship it back to me?
Is it cheaper to refund her money and let her keep the skirt?
This is my first return...does it show?
Thank you so much! I appreciate any help/advice you can give me. We’re getting ready to move and I can’t think straight.