There is a best offer option on some auction listings. I don't do auctions so I don't know what it looks like when you list. Also, ebay has been adding best offer to some fixed price listings even if the seller hasn't set it up that way. Can you edit the listings to remove it? Keep in mind that each edit will count against you if you have listing limits.
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Well dang. I went back to look at one of the listings (all mine are auctions) and now I noticed a “closed by default” menu that when I expanded it has “Make an Offer” enabled by default. Sneaky ... but my fault for not noticing it. I remember it being much more prominent in the past. At least I know how to turn it off now! Thanks
'Click & Collect' option has been added to all my newer listings. I don't want to participate in this, but when I tried to follow Ebay's potted instructions on how to disable the C & C option in my site preferences I found there was no mention of Click & Collect in site prefs and therefore no option to disable ... Has anyone else come across this problem?
Where are you? I'm not seeing that on my US listings. Does that mean they can pick it up at your house? Are you selling furniture?
I'm in Australia, selling my usual shoes, bags and clothes. I did some more searching and found some info under postage preferences, where it says I'm not enrolled in the C & C program, but it's an option on my listings anyway ...
I've never used the Click & Collect system but I believe it works where buyers pay and then the item is sent to a hub or a store where the buyer can collect it, rather than using the postal service or a personal pickup.
Must just be an Australian thing.
If it is what I think it is, it doesn't affect you. You just ship to the hub address rather than the buyer's address.
Hi everyone I need some input/advice.
I have been selling/buying on eBay for 19 years and this is the first time someone asked to return. I state no returns accepted and all sales final and to ask for more pictures etc etc if needed. I got the below message after buyer received a Coach Saddle 23 bag from me yesterday.
1) Buyer NEVER asked any questions or asked for more pictures
2) They offered a price lower than my listed price which I accepted
3) Handbag was purchased directly from Coach and not sure if she is trying to say she questions it being authentic.
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Reason for return
Doesn't match description or photos
Comments
Hi there, the bag arrived fine. Thank you. I was dismayed to find that it did not have a natural leather finish, like the Coach Saddle bag I have been using. It has a more painted or synthetic finish on top of the leather. I see that you don t accept returns, but I would be happy to pay $25 for your shipping/trouble, and of course pay for the return shipping to you. Does this seem fair? I hope you agree. Many thanks.
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My friend said I should send her back a message stating a few things and not accept a return unless she opens a case and wins. I have the receipt so if needed I can prove it is exactly what I said it is.
Thoughts? Advice?
I have been selling/buying on eBay for 19 years and this is the first time someone asked to return. I state no returns accepted and all sales final and to ask for more pictures etc etc if needed. I got the below message after buyer received a Coach Saddle 23 bag from me yesterday.
1) Buyer NEVER asked any questions or asked for more pictures
2) They offered a price lower than my listed price which I accepted
3) Handbag was purchased directly from Coach and not sure if she is trying to say she questions it being authentic.
***********************
Reason for return
Doesn't match description or photos
Comments
Hi there, the bag arrived fine. Thank you. I was dismayed to find that it did not have a natural leather finish, like the Coach Saddle bag I have been using. It has a more painted or synthetic finish on top of the leather. I see that you don t accept returns, but I would be happy to pay $25 for your shipping/trouble, and of course pay for the return shipping to you. Does this seem fair? I hope you agree. Many thanks.
***************************
My friend said I should send her back a message stating a few things and not accept a return unless she opens a case and wins. I have the receipt so if needed I can prove it is exactly what I said it is.
Thoughts? Advice?
Accept the return graciously. She is willing to pay for shipping both ways so you are getting off cheap. If she opens a case, she will win, and you will have to pay for her to ship it back. And if you lose a case, you won't get your fees back, and you'll get a defect on your account. It doesn't matter if the bag is authentic. Ebay isn't in the authentication business. They will side with the buyer. When you get the bag back, refund her and open a cancellation request. You might have to call ebay to get your fees back because you aren't giving a complete refund.
ETA: based on the message you posted, it looks like she already opened a return request. Don't accept the return. Send her a message telling her you would happily accept the return on her terms. Tell her to send it back, and you will refund the agreed upon amount when you receive it. Leave the case open. Ask her to close the case once she gets her refund. This is the only way you'll be able to get her to pay for shipping. If you accept the return, you'll have to pay.
Thank you - I figured that is what I would be told. It just bothers me though as she almost sounds like she thinks it is fake. And I am the most honest person. I feel she is just having buyers remorse but I have heard buyers usually win.
Ok so, I should not accept the return request? But send her message separately that I will accept her terms and then once I receive it I can choose what to refund?
I know this handbag was not pricey but this is an annoyance and makes me feel like not relisting it at all.
You can respond to the message within the request. Use the option, I want to send the buyer a message. Be careful - the first option is to accept the request. I've clicked on that by mistake!
I'm not sure what's the best way to refund. You have two options. One is to issue the refund through paypal, have her close the case, and then call ebay and ask for your fees back. The other is to choose "offer a partial refund" once you have the bag back. Since the amount you will offer is the amount you already agreed to, once she accepts she will get her refund and the case will automatically close. I think you'll get your fees back automatically in that case. So this might be the cleaner option, but I've never done it just this way so I don't know for sure.
I have to disagree.
The return request states that the item doesn't match the description and that is a SNAD dispute.
If the seller accepts the return, she is responsible for covering return shipping too (despite the buyer's offer).
It sounds like the buyer opened the wrong type of dispute/request and as such, you (as seller) are stuck. You can't accept without paying for return shipping.
The buyer should have put "didn't like" or something similar as her reason.
That's why I told her not to accept the return. Did you read the following messages?
Yes I did. As I understand, the “item doesn’t match description or photos” indicates (I believe) that the return request was opened as snad.
If the buyer coincidentally used the same reason as the SNAD dispute offers but didn’t actually open a dispute then yes, the seller has the option of refusing.
But based on what she posted and I highlighted in red, it sounds like it’s opened as a dispute.
@shillinggirl88 , please clarify.
I believe they can leave the dispute open while the item is being returned by the buyer with her own money. Once the item has been received the seller, she might not be able to refund if Paypal has put a hold on the money. But she can offer a partial refund equal to the amount they agreed to - the price less $25. If the buyer accepts, the case is closed. Ebay doesn't need to know the item was actually returned.