I wouldn't say anything in response to her comment about the winning bid price. I would just tell her it's a size 12 and ask her if she still wants it. If she says yes, you have her on record as agreeing to the size being different from the size stated in the listing.
eBay, etc. General Question/Answer Thread
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Thank you Catbird9. I will reply with the size and see what the buyer says. I remain firm I will not sell the item due to the error listing. Is there a way to gently make my stand clear again so the message is clear?
Regards x
What if you offered to make a new BIN listing with the correct size for the same price?
I just notice that the buyer has rejected my request for cancellation. What do I do now? This is giving me more headache than necessary
I agree with @Catbird9. Tell her the size you have and if she wants it, send that for the winning bid price.
Since she rejected your request for cancellation, there's nothing you can do. You can either confirm that she wants the size 12 and you'll send it or you can just wait to see what she does. (She won't be able to file a dispute for non-receipt since she didn't pay.)I just notice that the buyer has rejected my request for cancellation. What do I do now? This is giving me more headache than necessary
She can't force you to sell an item if you don't want to sell but she can neg you.
I looked at the listing and have a suggestion for you should you choose to relist it with the correct sizing information.
1. Since it's described as "NWT," include pictures of all sides of the tags. That would also show the size, confirming both to you and to buyers that it's listed correctly.
2. Show a picture of the size tag attached to the bra. This is another confirmation that it's listed correctly.
Many thanks Catbird9 and BeenBurned, your advice have been invaluable. I definitely will chalk this down to experience and be more careful with listing my items in the future. The tips for photographing the tags are invaluable and I will definitely do that next time, that way, even if I listed the wrong details, potential buyers can see it and send me messages to clarify and that will alert me to the error so I can correct it in time. I am not going to relist this item, after all this hassle this particular buyer has caused me! I just got off the phone with Ebay and their advice is consistent with what both of you have said, so I have written back to the buyer again to answer her question about the size and also to maintain I cannot sell the item due to the error made in the listing. Personally I do not sell items when there is an error and after the amount of hassle I have gone through with this particular buyer, I do not want any more hassle with this particular listing, so I told her I will dispose of the item appropriately.
Ebay told me if she proceeds to send payment, I can refund the money and they will back me up if she tries to open any cases against me as they have access to our communication and records of when I rang in to chat with them about getting help regarding this case. Fingers crossed!
Hello, I have a question with regards to returning an item. I purchased an item where the condition isn't as described. The seller has agreed to accept a return. However, in our communication the address she provided is different than the address associated with her account. I have also now received a return shipping label to the to the latter address. Do I just go ahead and print the shipping label and drop it off at the post office or do I ship it to the address she provided? Any input or advice is much appreciated. Thank you! 
I would use the label provided. Tell the seller that is what you are going to do. Ebay has the tracking for the label.Hello, I have a question with regards to returning an item. I purchased an item where the condition isn't as described. The seller has agreed to accept a return. However, in our communication the address she provided is different than the address associated with her account. I have also now received a return shipping label to the to the latter address. Do I just go ahead and print the shipping label and drop it off at the post office or do I ship it to the address she provided? Any input or advice is much appreciated. Thank you!
Noted, thank you. I'll let the seller know before I ship the return.
It sounds like the shipping label is the address associated with her account, right? And it came through ebay? That's the one to use. (And since the label is prepaid, you won't be out the return shipping money.)Hello, I have a question with regards to returning an item. I purchased an item where the condition isn't as described. The seller has agreed to accept a return. However, in our communication the address she provided is different than the address associated with her account. I have also now received a return shipping label to the to the latter address. Do I just go ahead and print the shipping label and drop it off at the post office or do I ship it to the address she provided? Any input or advice is much appreciated. Thank you!
ETA: @whateve's fingers are faster!
Thanks again for your help!
I received the return today and perfectly fine.
So it's not against the rules to use the eBay option for partial refund? Even though she is not keeping item? Second question do I have a choice where funds are taken from? I moved buyers payment to my checking account after the purchase. Can I choose to pull from my PayPal options?
Well - I just sent partial refund offer. Hopefully this works!
I hope it does too! Let us know how it works out. Hopefully, this way you'll get your fees back. I don't think you can choose where paypal takes the money. It is probably based on the options you already have set up, but I don't think you can use a credit card.
Thanks! She accepted and refund processed and case closed! Yay. I'll have to check eBay fees.
I sincerely appreciate your input and advice. In nearly 20 years first time I had to do this!