eBay, etc. General Question/Answer Thread

[shillinggirl88]

Yes I did. As I understand, the “item doesn’t match description or photos” indicates (I believe) that the return request was opened as snad.

If the buyer coincidentally used the same reason as the SNAD dispute offers but didn’t actually open a dispute then yes, the seller has the option of refusing.

But based on what she posted and I highlighted in red, it sounds like it’s opened as a dispute.

@shillinggirl88 , please clarify.

It came through as doesn't match description or photos. I guess this process is confusing to me.

Can I not send an offer for partial refund like in the attached screenshot? I don't want to get screwed out of anything as it's either remorse or she just doesn't know Coach well.

 

[whateve]

It came through as doesn't match description or photos. I guess this process is confusing to me.

Can I not send an offer for partial refund like in the attached screenshot?

That's what I would do, but wait until you get the bag back. Otherwise, she could just keep it and the money.

 

[BeenBurned]

It came through as doesn't match description or photos. I guess this process is confusing to me.

Can I not send an offer for partial refund like in the attached screenshot? I don't want to get screwed out of anything as it's either remorse or she just doesn't know Coach well.

That is confusing. I guess the return and partial refund (minus return shipping) has to be done before buyer can escalate.

I’ve never seen it done this way.

 

[shillinggirl88]

That's what I would do, but wait until you get the bag back. Otherwise, she could just keep it and the money.

Thanks so much. So I'll tell her in message I'll agree to what she said. Ask her to ship back and once I have I'll refund minus the $25.

I still feel like commenting that its new and I purchased directly from Coach.

 

[whateve]

Thanks so much. So I'll tell her in message I'll agree to what she said. Ask her to ship back and once I have I'll refund minus the $25.

I still feel like commenting that its new and I purchased directly from Coach.

If you do, do it diplomatically. After you explain that it is new and authentic, say you want her to be completely happy and confident in her purchase, and since she isn't, you'll be happy to take the return. Explain to her that it is important she doesn't escalate the case, and that once you receive it back, you'll send her the partial refund offer. All she has to do is accept it to get her refund.

 

[LucyOnLuxury]

I have a question about having an eBay store. I’m moving and currently have 225 items listed so I had to open a basic store the other day to save $. I started to list today and the only tool available is the bulk sell listing. The Quick Listing Tool is unavailable. I called eBay and the representative said it is currently down and should be back up in 24-48 hours. Does this sound right? If any of you have a store, can you still use the quick list tool?
The other one is taking forever!
Thank you so much!

 

[Wei Wei]

Hi I have a situation here where I need some experienced ebayer advice. I had to cancel an auction sale as I noticed after it ended that my listing was in error so I informed the winning bidder immediately as well as started the ‘cancel a sale’ process immediately. I rang Ebay as well to check that I had followed the correct procedure and they confirmed I had done the right thing. However, the buyer has now filed a case against me claiming he/she did not receive the item! This person has not even paid for the item, how did Ebay allow her to file that against me? Now this person is threatening to file a case against me, what can I do to protect myself from this action? Many thanks.

 

[BeenBurned]

Hi I have a situation here where I need some experienced ebayer advice. I had to cancel an auction sale as I noticed after it ended that my listing was in error so I informed the winning bidder immediately as well as started the ‘cancel a sale’ process immediately. I rang Ebay as well to check that I had followed the correct procedure and they confirmed I had done the right thing. However, the buyer has now filed a case against me claiming he/she did not receive the item! This person has not even paid for the item, how did Ebay allow her to file that against me? Now this person is threatening to file a case against me, what can I do to protect myself from this action? Many thanks.

Several questions and comments:
1. When did the auction end?
2. Buyer isn't obligated to agree to a cancellation, in which case, you'll be responsible for the FVF at the winning bid price.
3. I believe the buyer can leave negative feedback for you as not completing the transaction.
4. Are you positive that the buyer didn't pay?
5. What type of error did you notice that prevents you from completing the sale?

If so, call ebay, point out that the item wasn't paid for so the buyer shouldn't have been able to file INR.

Understand that the buyer does have a legitimate right to be disappointed when they win an auction or do a BIN and learn that the seller will not or cannot for whatever reason follow through.

 

[Wei Wei]

Several questions and comments:
1. When did the auction end?
2. Buyer isn't obligated to agree to a cancellation, in which case, you'll be responsible for the FVF at the winning bid price.
3. I believe the buyer can leave negative feedback for you as not completing the transaction.
4. Are you positive that the buyer didn't pay?
5. What type of error did you notice that prevents you from completing the sale?

If so, call ebay, point out that the item wasn't paid for so the buyer shouldn't have been able to file INR.

Understand that the buyer does have a legitimate right to be disappointed when they win an auction or do a BIN and learn that the seller will not or cannot for whatever reason follow through.

Thanks BeenBurned for your quick response, I understand the buyer’s POV as I have been in a similar position but the error I found was wrong size listed so I canceled the transaction. After I filed for canceling the sale, she retaliated by filing ‘buyer did not receive item’ case against me, then messaged me to harass me about what size I have and wanting to take the other size and if I don’t comply, she will file another case against me. I have taken screenshots of my eBay ‘sold’ listing page as well as my paypal account, both of which shows no payment has been made. So I legitimately do not understand how she managed to file a ‘did not receive’ case against me. When the message from eBay popped up that the buyer had filed a ‘did not receive’ case with a link, I clicked the link to see more details but the next page showed that the Ebay site is down so I could not see anymore details‍♀️

 

[Wei Wei]

Several questions and comments:
1. When did the auction end?
2. Buyer isn't obligated to agree to a cancellation, in which case, you'll be responsible for the FVF at the winning bid price.
3. I believe the buyer can leave negative feedback for you as not completing the transaction.
4. Are you positive that the buyer didn't pay?
5. What type of error did you notice that prevents you from completing the sale?

If so, call ebay, point out that the item wasn't paid for so the buyer shouldn't have been able to file INR.

Understand that the buyer does have a legitimate right to be disappointed when they win an auction or do a BIN and learn that the seller will not or cannot for whatever reason follow through.

Hi yes, I’m aware of the FVF and possible ding in my seller status fr eBay because of the cancellation. It’s unfortunate and something I can’t do much except to put it down to experience and be more careful next time when I list my items. I am anticipating from the threatening message I received from the buyer that she will likely retaliate more by leaving me negative feedback. Is there a way to prevent that?

 

[BeenBurned]

Hi yes, I’m aware of the FVF and possible ding in my seller status fr eBay because of the cancellation. It’s unfortunate and something I can’t do much except to put it down to experience and be more careful next time when I list my items. I am anticipating from the threatening message I received from the buyer that she will likely retaliate more by leaving me negative feedback. Is there a way to prevent that?

Add that buyer to your BBL!

If you can call and get someone at ebay who's empathetic, request that they look at the threatening messages, express your concern. Explain the issue. It's unlikely but possible you might be able to get them to remove the listing completely. But they'd have to do that before the buyer leaves feedback.

Without knowing the type of item you were selling, it's hard to advise but is it possible that the buyer could use the other size? (For example, if it's a wallet, a smaller or larger may not be an issue to a buyer. But if jeans, if you listed a size 8 and the other size you have is actually a 14, that wouldn't work.)

 

[Wei Wei]

Add that buyer to your BBL!

If you can call and get someone at ebay who's empathetic, request that they look at the threatening messages, express your concern. Explain the issue. It's unlikely but possible you might be able to get them to remove the listing completely. But they'd have to do that before the buyer leaves feedback.

Without knowing the type of item you were selling, it's hard to advise but is it possible that the buyer could use the other size? (For example, if it's a wallet, a smaller or larger may not be an issue to a buyer. But if jeans, if you listed a size 8 and the other size you have is actually a 14, that wouldn't work.)

It’s a bra so no ways would another size work! Clearly the buyer is trying to make things difficult for me!

 

[Wei Wei]

It’s a bra so no ways would another size work! Clearly the buyer is trying to make things difficult for me!

That is the extent of our conversation so far, she threatened to file a case against me in the conversation. I have blocked her now and informed Ebay about this. Unfortunately, the person assisting me was not sympathetic and said he could not remove the listing to prevent her from leaving negative feedback

 

[Catbird9]

That is the extent of our conversation so far, she threatened to file a case against me in the conversation. I have blocked her now and informed Ebay about this. Unfortunately, the person assisting me was not sympathetic and said he could not remove the listing to prevent her from leaving negative feedback

It seems she hasn't filed a case, only said that she would not file one if you sell her the item you have, even though it's a different size.
She seems to think you are trying to cancel the sale because her winning bid was too low.
If it were me I would at least answer her question, tell her the size you have, and see what she says.

 

[Wei Wei]

T

It seems she hasn't filed a case, only said that she would not file one if you sell her the item you have, even though it's a different size.
She seems to think you are trying to cancel the sale because her winning bid was too low.
If it were me I would at least answer her question, tell her the size you have, and see what she says.

Thanks Catbird9, it is size 12 which is significantly different from the advertised size 8. Would you go as far as to reply that it has got nothing to do with the bidding price being too low? I don’t want anything I say in our conversation to be used against me later.