eBay, etc. General Question/Answer Thread

[whateve]

Oh my... I had NO idea on communication! Funny seller was quick when I was interested in buying.

It said ship with 3 business days and that's what seller told me which would be by Monday. Cross country however Priority Mail which means 2-3 days for that. No tracking under transaction☹️

If I look under estimate if goes to april 4th but that's because no tracking added, current listings show the same.

I just hate the no response!!! Just update me...I feel sorry for my daughter.

Thanks for responding!

I'm not so sure about the seller not responding due to getting 5 stars for communication. It was my understanding that he gets 5 stars automatically for communication if there is no communication. Once there is communication, though, I believe you can rate him for communication, so he is just hurting himself by not responding.

Open an INR case as soon as ebay allows you to do so.

 

[noshoepolish]

I have a question on how to deal with the seller. I haven't had this happened before.

My nine-year-old daughter decided she wanted to buy a retired American girl doll with her own money on eBay. I inquired with a couple sellers and we decide to go with one that would ship priority mail so she could have it by the end of her spring break. We paid on Sunday evening this week and he had told me he would ship in three days at the most which would be Wednesday. Wednesday afternoon I sent him a message because I hadn't heard anything. No response. I sent him a message Thursday asking if there was an issue and to let me know. Still no response. How long do I let it go before I involve eBay?I saw he just got feedback for another doll order for an auction that ended the same day ours did: thoughts?

3 business days would have been yesterday. Just an FYI.

 

[shillinggirl88]

I'm not so sure about the seller not responding due to getting 5 stars for communication. It was my understanding that he gets 5 stars automatically for communication if there is no communication. Once there is communication, though, I believe you can rate him for communication, so he is just hurting himself by not responding.

Open an INR case as soon as ebay allows you to do so.

3 business days would have been yesterday. Just an FYI.

Thank you both. Seller FINALLY responded and claims he shipped Tuesday. Finally marked item as shipped but provided NO tracking information but said it should arrive today. I'm out of town so had a friend stop by....nothing. I messaged him again asking for tracking details. My daughter is so sad.

 

[holiday123]

Thank you both. Seller FINALLY responded and claims he shipped Tuesday. Finally marked item as shipped but provided NO tracking information but said it should arrive today. I'm out of town so had a friend stop by....nothing. I messaged him again asking for tracking details. My daughter is so sad.

If he shipped USPS you should be able to see an estimated delivery and tracking under the USPS informed delivery page. That is how I have had to track down packages when the seller went silent.

 

[shillinggirl88]

If he shipped USPS you should be able to see an estimated delivery and tracking under the USPS informed delivery page. That is how I have had to track down packages when the seller went silent.

Got tracking and he did ship Tuesday as he said BUT listing said USPS Priority. He shipped USPS Parcel Post or similar so it won't arrive until Tuesday next week! Do I ask for refund or discount on shipping???

 

[holiday123]

Got tracking and he did ship Tuesday as he said BUT listing said USPS Priority. He shipped USPS Parcel Post or similar so it won't arrive until Tuesday next week! Do I ask for refund or discount on shipping???

Ugh that is my pet peeve! I had a seller charge for priority and ship media mail! When I told her how displeased I was and that media mail was for media, she left me a "soft positive" feedback saying "never again." You can request a refund/discount or let them know you aren't happy, but I wouldn't count on getting anything back. You can leave appropriate rating or feedback though. I feel bad for your daughter and I hope her item arrives soon!

 

[BeenBurned]

she left me a "soft positive" feedback saying "never again."

And you can call ebay and have that feedback removed. A seller isn't allowed to leave anything that isn't a positive evaluation for buyers.

 

[shillinggirl88]

Ugh that is my pet peeve! I had a seller charge for priority and ship media mail! When I told her how displeased I was and that media mail was for media, she left me a "soft positive" feedback saying "never again." You can request a refund/discount or let them know you aren't happy, but I wouldn't count on getting anything back. You can leave appropriate rating or feedback though. I feel bad for your daughter and I hope her item arrives soon!

Thanks! My daughter is being a fairly good sport but disappointed. I'll see what condition doll is in and then determine feedback. It won't be glowing...if he would have just responded to my first message I wouldn't have gotten so annoyed!

 

[whateve]

Thanks! My daughter is being a fairly good sport but disappointed. I'll see what condition doll is in and then determine feedback. It won't be glowing...if he would have just responded to my first message I wouldn't have gotten so annoyed!

That's so annoying. You picked his listing because it was shipping priority. I would be very annoyed.

 

[JadaStormy]

A buyer submitted an offer of $60 (auto-declined) for an item I have listed for $400! It's not a new spam account with 0 feedback either. This is someone who is a seller as well. I'm really curious why someone would make an offer like that!

They're blocked already of course, but I SO want to go to their listing and offer them something ridiculous as well. #pettyboots

 

[Magayon_ako]

Hello, I have a question regarding my ebay transaction ... I hope somebody can help/enlighten me. I bought a BIN item last Mar 29th and paid right away with my Paypal acct. This morning seller messaged me saying she's cancelling the transaction because of a family emergency and that she's out of state and don't know when she's coming back. She did apologize but what puzzles me is that why wait until today Apr 4th (beyond the 3-day shipping period) to cancel the sale? I asked her that question and I was told that she did print the label and the package is ready to ship but she left to another state. Then I got ebay notification that the seller refunded the transaction (still pending). I admit the amount is not that big because she listed the item for a low price but is this okay or acceptable practice in ebay? I also checked seller's other items and when I tried to do a BIN transaction, it didn't show that the seller is currently away. I've been buying from ebay since 2016 and this is the first time this thing happened to me. I want to let it pass and try to understand the seller's situation but I have to admit that I'm really pissed at the moment. If you were in my situation, what would you do?

 

[Luvpurplepurses]

Hello, I have a question regarding my ebay transaction ... I hope somebody can help/enlighten me. I bought a BIN item last Mar 29th and paid right away with my Paypal acct. This morning seller messaged me saying she's cancelling the transaction because of a family emergency and that she's out of state and don't know when she's coming back. She did apologize but what puzzles me is that why wait until today Apr 4th (beyond the 3-day shipping period) to cancel the sale? I asked her that question and I was told that she did print the label and the package is ready to ship but she left to another state. Then I got ebay notification that the seller refunded the transaction (still pending). I admit the amount is not that big because she listed the item for a low price but is this okay or acceptable practice in ebay? I also checked seller's other items and when I tried to do a BIN transaction, it didn't show that the seller is currently away. I've been buying from ebay since 2016 and this is the first time this thing happened to me. I want to let it pass and try to understand the seller's situation but I have to admit that I'm really pissed at the moment. If you were in my situation, what would you do?

I could understand this happening if the seller had some family emergency and had to drop everything to deal with it. I don't think I would do anything since you did get your money back. I understand being disappointed but I think I would give them the benefit of the doubt and try to find the item elsewhere.

 

[Magayon_ako]

I could understand this happening if the seller had some family emergency and had to drop everything to deal with it. I don't think I would do anything since you did get your money back. I understand being disappointed but I think I would give them the benefit of the doubt and try to find the item elsewhere.

Thanks Luvpurplepurses for your input, i appreciate that ... yeah, that's what I've been thinking ... let go and look somewhere else, it's not meant to be mine. I'm moving on now, lol ... thanks again! [emoji3]

 

[holiday123]

Not entirely ebay related but does anyone know if a usps mail hold will also hold a FedEx smart post package since usps is the final handler?
I purchased a bag on ebay with estimated delivery 4.11 and guaranteed delivery 4.12 (apparently that's a thing I didn't know about where if seller opts in and package isn't delivered by that date I can return for full refund or receive a $5 ebay voucher). Anyway seller shipped right away but used FedEx smart post. FedEx shows scheduled delivery 4.16. I have a vacation hold starting 4.16 as I'll be in Vegas (and apparently not using this bag ) and I can't reschedule via FedEx and can't track via usps until its in their hands. Not sure which service to call to make sure package does not sit outside my house until I get home from vacation...

 

[whateve]

Not entirely ebay related but does anyone know if a usps mail hold will also hold a FedEx smart post package since usps is the final handler?
I purchased a bag on ebay with estimated delivery 4.11 and guaranteed delivery 4.12 (apparently that's a thing I didn't know about where if seller opts in and package isn't delivered by that date I can return for full refund or receive a $5 ebay voucher). Anyway seller shipped right away but used FedEx smart post. FedEx shows scheduled delivery 4.16. I have a vacation hold starting 4.16 as I'll be in Vegas (and apparently not using this bag ) and I can't reschedule via FedEx and can't track via usps until its in their hands. Not sure which service to call to make sure package does not sit outside my house until I get home from vacation...

I have no idea but in almost all cases when a carrier transfers a package to USPS, I get it earlier than the scheduled delivery date. I assume that the mail hold will apply and the package will be in USPS custody when you get back. There is always a chance FedEx won't turn it over to the post office and deliver it themselves, but you should be able to see on the tracking when or if they transfer it to USPS.