eBay, etc. General Question/Answer Thread

[Luvpurplepurses]

What you said makes a lot of sense. On the items I am willing to lower, probably makes sense to do so. And on the bags I am not, just be patient and wait it out. Thank you for the honest and helpful response!

I sell new, preowned and rehabbed bags. I agree with Whateve as far as patience goes. I check out the competition and try to list my bags accordingly. Usually new bags that are for sale, were purchased at deep discounts, so they can be sold for less than the MRSP. If it is a new style in high demand you can even get over MRSP. A good presentation, with clear description and photos is important. Good luck!

 

[jbags07]

I sell new, preowned and rehabbed bags. I agree with Whateve as far as patience goes. I check out the competition and try to list my bags accordingly. Usually new bags that are for sale, were purchased at deep discounts, so they can be sold for less than the MRSP. If it is a new style in high demand you can even get over MRSP. A good presentation, with clear description and photos is important. Good luck!

Thank you for the great tips! I sold some things on eBay 6-8 years ago and it’s very different now. A definite learning curve. I appreciate all of the helpful tips you have all been giving me here. Lots of research and patience. And I’ve been tweaking descriptions and pix. I did sell one slg and one bag today, but I thought it was low. Msrp was 378, I paid 239.99 for the bag, and she offered 120. I countered , she countered, I accepted 140. So after fees etc I lost a lot, on a bag with all the new wrappings etc still covering it. Ouch Hopefully if I am patient like you all mentioned, I can do better on the other bags! Thank I again

 

[chicinthecity777]

@BeenBurned and all your experienced members, what do you make of this member's feedback history?
https://feedback.ebay.co.uk/ws/eBay...eftForOthers&ftabfocus=true&searchInterval=30
I don't like it. I am selling some non-expensive branded item (£50) and received an offer from him on it. eBay added the offer option when I re-listed which I didn't realise, now I ended up with offers. So annoying but I might be able to do something with the price. But I am not sure about his feedback history.
Thank you all in advance!

 

[Catbird9]

@BeenBurned and all your experienced members, what do you make of this member's feedback history?
https://feedback.ebay.co.uk/ws/eBay...eftForOthers&ftabfocus=true&searchInterval=30
I don't like it. I am selling some non-expensive branded item (£50) and received an offer from him on it. eBay added the offer option when I re-listed which I didn't realise, now I ended up with offers. So annoying but I might be able to do something with the price. But I am not sure about his feedback history.
Thank you all in advance!

Personally I'd avoid dealing with this buyer.

 

[chicinthecity777]

Personally I'd avoid dealing with this buyer.

Thank you for your opinion! I know right? He only seems to give feedback when he wants to give bad feedback!

 

[BeenBurned]

@BeenBurned and all your experienced members, what do you make of this member's feedback history?
https://feedback.ebay.co.uk/ws/eBay...eftForOthers&ftabfocus=true&searchInterval=30
I don't like it. I am selling some non-expensive branded item (£50) and received an offer from him on it. eBay added the offer option when I re-listed which I didn't realise, now I ended up with offers. So annoying but I might be able to do something with the price. But I am not sure about his feedback history.
Thank you all in advance!

Personally I'd avoid dealing with this buyer.

I'd definitely block someone who leaves 1/2 their feedbacks as neg (and a neutral).

With that said, I tend to block potential problem buyers more quickly than others. My thoughts are that there are a lot of buyers out there and if I can avoid a problem, I err on the side of caution.

The interesting thing is that I recently did accept an offer from a buyer who'd left sketchy feedback for others. (Why I accepted this one, I can't say but I didn't get the uncomfortable feeling I often get from potential problem buyers.)

I held my breath awaiting feedback and got a "better than described" positive!

 

[chicinthecity777]

I'd definitely block someone who leaves 1/2 their feedbacks as neg (and a neutral).

With that said, I tend to block potential problem buyers more quickly than others. My thoughts are that there are a lot of buyers out there and if I can avoid a problem, I err on the side of caution.

The interesting thing is that I recently did accept an offer from a buyer who'd left sketchy feedback for others. (Why I accepted this one, I can't say but I didn't get the uncomfortable feeling I often get from potential problem buyers.)

I held my breath awaiting feedback and got a "better than described" positive!

Thank you! My initial gut feeling was to decline his offer and block. Guess I should go with gut feeling.

 

[restricter]

Hey crew, I’m dealing with a sleazy seller. Her feedback was a red flag but I decided to take a chance. Turns out the photos in the listing were stolen from Fashionphile/Yoogi’s and the NWT bag was used.

I opened a snad and woke up to this charming message:

nwtandvintage2 sent you a message about your request:
I disagree, this bag was never worn. However, as an honest seller I will allow a refund. Please send me back the bag I sent and I will send full refund. Thank you.

Experts, what is my next step? The game appears to be that she will claim I sent her a different bag.

For reference, this is the NWT Balenciaga I received



And here’s the Fashionphile listing: https://www.fashionphile.com/balenciaga-metallic-chevre-classic-first-magenta-124437

All of the seller’s photos - including the serial number - were lifted from here. At least I can prove it was used even when Fashionphile sold it.

Would a message along the lines be the correct next step?

Dear seller,

I’m glad you’re willing to accept the return but you’re obligated to pay for return shipping for the following reasons.

The bag in the photos that you used in your listing was not in new condition when Fashionphile listed it for sale (https://www.fashionphile.com/balenciaga-metallic-chevre-classic-first-magenta-124437). Product misrepresentation is a violation of eBay’s Listing Policies. By using these images, you also violated eBay’s Image Policy (https://www.ebay.com/help/policies/listing-policies/images-text-policy?id=4240).

Sending an item that’s different than what was in your listing is yet another violation of eBay’s policies. The serial number of the bag I received does not match the one in the photos of your listing. Even if it did, the bag in your listing was used when it was listed by Fashionphile.

Please consult eBay’s rules and take appropriate next steps.

Thank you.


PS - the seller is either a lawyer (per the address label) or married to one (per the PP account). I’m also a lawyer and we’re about to find out which of us is gonna win here.

 

[BeenBurned]

Hey crew, I’m dealing with a sleazy seller. Her feedback was a red flag but I decided to take a chance. Turns out the photos in the listing were stolen from Fashionphile/Yoogi’s and the NWT bag was used.

I opened a snad and woke up to this charming message:

nwtandvintage2 sent you a message about your request:
I disagree, this bag was never worn. However, as an honest seller I will allow a refund. Please send me back the bag I sent and I will send full refund. Thank you.

Experts, what is my next step? The game appears to be that she will claim I sent her a different bag.

For reference, this is the NWT Balenciaga I received

View attachment 4371811View attachment 4371813View attachment 4371816

And here’s the Fashionphile listing: https://www.fashionphile.com/balenciaga-metallic-chevre-classic-first-magenta-124437

All of the seller’s photos - including the serial number - were lifted from here. At least I can prove it was used even when Fashionphile sold it.

Would a message along the lines be the correct next step?

Dear seller,

I’m glad you’re willing to accept the return but you’re obligated to pay for return shipping for the following reasons.

The bag in the photos that you used in your listing was not in new condition when Fashionphile listed it for sale (https://www.fashionphile.com/balenciaga-metallic-chevre-classic-first-magenta-124437). Product misrepresentation is a violation of eBay’s Listing Policies. By using these images, you also violated eBay’s Image Policy (https://www.ebay.com/help/policies/listing-policies/images-text-policy?id=4240).

Sending an item that’s different than what was in your listing is yet another violation of eBay’s policies. The serial number of the bag I received does not match the one in the photos of your listing. Even if it did, the bag in your listing was used when it was listed by Fashionphile.

Please consult eBay’s rules and take appropriate next steps.

Thank you.


PS - the seller is either a lawyer (per the address label) or married to one (per the PP account). I’m also a lawyer and we’re about to find out which of us is gonna win here.

Assuming you opened SNAD, just escalate the case and request the return shipping label. Ebay will require her to pay for the label and if it's not supplied, you can close the case after her deadline for forwarding the shipping label.

Since the item was under the $750 threshhold for s.c., you only have to show delivery in order to win the case.

BTW, she not only stole the pictures from FP but also plagiarized the description, going as far as using FP's own coding for the manufacturer ID!! I think I'd also give FP a heads up to report the image and description theft if I were you.

 

[restricter]

Assuming you opened SNAD, just escalate the case and request the return shipping label. Ebay will require her to pay for the label and if it's not supplied, you can close the case after her deadline for forwarding the shipping label.

Since the item was under the $750 threshhold for s.c., you only have to show delivery in order to win the case.

BTW, she not only stole the pictures from FP but also plagiarized the description, going as far as using FP's own coding for the manufacturer ID!! I think I'd also give FP a heads up to report the image and description theft if I were you.

Thanks for the tip. I have to wait until the 16th to escalate, I think. I love how people throw the phrase honest seller around. And I can’t wait to get FP involved.

 

[whateve]

Thanks for the tip. I have to wait until the 16th to escalate, I think. I love how people throw the phrase honest seller around. And I can’t wait to get FP involved.

Ebay is now approving all SNADs in favor of the buyer. However, the seller can appeal once she gets the bag back. She can claim it wasn't received in the same condition as sent.

Fashionphile can report her listings to ebay for stolen pictures. You can contact them now to alert them.

 

[restricter]

Ebay is now approving all SNADs in favor of the buyer. However, the seller can appeal once she gets the bag back. She can claim it wasn't received in the same condition as sent.

Fashionphile can report her listings to ebay for stolen pictures. You can contact them now to alert them.

She can claim it but since her photos were stolen and the FP listing she stole it from says it was in ‘good’ condition, I think she’s going to regret that play.

I alerted FP and got this response:

Thank you for letting us know.

We are aware that there are other resellers out there who do that and unfortunately are unable to control and stop it.


Another day, another drama

 

[whateve]

She can claim it but since her photos were stolen and the FP listing she stole it from says it was in ‘good’ condition, I think she’s going to regret that play.

I alerted FP and got this response:

Thank you for letting us know.

We are aware that there are other resellers out there who do that and unfortunately are unable to control and stop it.


Another day, another drama

Maybe FP doesn't know they can report it to ebay or don't want to take the time. Unfortunately, as the copyright holder, they are the only ones that can report.

 

[Addicted to bags]

I just received an item from an ebay seller and upon touching the product I realized it was fake. The weight was off and also the dimensions from the genuine article. It was also much thinner then the real goods. I’ve usually been lucky on ebay, this is only my 2nd SNAD and counterfeit item. Do I contact seller first or ebay? Thanks for your advice.

 

[whateve]

I just received an item from an ebay seller and upon touching the product I realized it was fake. The weight was off and also the dimensions from the genuine article. It was also much thinner then the real goods. I’ve usually been lucky on ebay, this is only my 2nd SNAD and counterfeit item. Do I contact seller first or ebay? Thanks for your advice.

contact the seller first.