Can you add and attach a copy of the professional authentication to the escalated dispute? If so, do it then call Ebay on the phone and have them look at the case.
This should be an easy decision for them to make in your favor.
eBay, etc. General Question/Answer Thread
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This should be an easy decision for them to make in your favor.
Hi, yes Ive already uploaded the authentication certificate for Ebay to look at. I have phoned again today, this was escalated on Sunday, and apparently it has been approved and all I'm waiting for is the response from Ebay, so another 24-48 hours. This seems a very long time to me, when it is quite obvious that the bag is fake. They still want me to send it back to the seller, which I am slightly concerned about. So I suppose Ill have to be patient for another day or two. Thanks for your reply.
Hi, I’ve been through this multiple times and though sometimes it takes up to a month to get a refund, you will get it eventually if you follow all of the steps that eBay tells you. It doesn’t always take a month, sometimes it’s really fast, but I found with high priced items where the seller doesn’t want to admit that it’s fake they sometimes drag it out as long as possible. Just make sure to check in with eBay if a deadline gets close and you haven’t heard from them, for example if you’re waiting for your return label or if you’re waiting for your refund, sometimes they can push things along faster while you are on the phone.
I had my confirmation email from Ebay yesterday afternoon to say that they had decided in my favour. I rushed to the Post Office straight away and posted it back to the seller using Ebay's label. Hopefully as soon as it is delivered or attempted to be delivered I will get my refund. Ebay has assured me that the seller won't be able to list the bag again, but we will see. I will definitely monitor her listings.
Hello again, needing advice once more. Regarding my original dilemma with the seller on eBay who sent me a fake, they told me 2 days ago I would receive a return label. I’ve received nothing yet and I’ve sent them 2 follow up messages with no response from them. I’m getting tired of dealing with them as I’m trying to be polite and get this over with. They really have made no good effort or communication to rectify the situation. How hard is it to send a return label? Can I leave them negative feedback now or what should I do? Thank you for any help or advice.
I wouldn't leave feedback until the transaction is over.
What were the circumstances of the return? Did you open a return request with ebay? Did they accept it through ebay, not just in messages? At some point, you will be able to escalate your return request and ebay send you the label.
The seller didn’t accept returns, so I had to ask for a return through eBay money back guarantee by saying the item was not authentic through a drop down menu on the site. eBay website said to work something out with the seller and I’ve been messaging the seller. They basically admitted it wasn’t authentic and originally asked for me to send it back on my dime. I said I wouldn’t do that and they should give me a return label for selling a replica. They said they would send a label and that was 2 days ago, and I’ve received no label. I’ve politely asked 2 more times from them for the label and haven’t gotten a response. How hard is it to send a return label?
It sounds like they haven't accepted the return through ebay. On your return, there is a date on there when you allowed to escalate the case if you can't work it out with the seller. When you get to that date, escalate the return. Once you escalate, you can no longer communicate with the seller. Ebay will then issue you the return label.
Ok, does that still give me the availability at some point to leave negative feedback for the seller? This seller just sold another replica item.
If you win the dispute, you can leave negative feedback. However, if ebay removes the listing for being fake, you won't be able to. But the seller will get a ding on her account for selling fakes, and will be limited on selling highly faked brands, especially if she gets more than one ding.
Alright thanks, they basically admitted in their first message to me that it was my fault for buying the item if I knew already what the authentic item looked like, and I should’ve looked at the pictures better
. Hopefully I’ll win the dispute.You can report to ebay the other replica the seller sold, as well as any other of her listings that clearly show the item is counterfeit.Alright thanks, they basically admitted in their first message to me that it was my fault for buying the item if I knew already what the authentic item looked like, and I should’ve looked at the pictures better
As long as you win the dispute, you'll have about 60 days after the sale to leave feedback (as long as the listing isn't removed) but I believe the ability to leave feedback is blocked while there's a dispute open.
You would have been able to leave feedback prior to opening the dispute but had you done that, it certainly wouldn't encourage the seller to work with you. And now, even though she's not working with you, you can't leave it until it's closed.