eBay, etc. General Question/Answer Thread

[BeenBurned]

Any advice for a bait & switch buyer? I purchased a Coach Legacy bag & the buyer described the leather to me as "absolutely perfect" & "looks brand new". The bag I received had scuff marks on the corners & a pen mark on the leather. She offered $25 back to me & insisted she never used it! But then I looked closer & realized she did not send me the bag in the photos- the creed placement on the striped lining on the bag I received did not match up to the same stripes as the creed in the listing. I have not heard back from the seller since I mentioned this discrepancy.
I still like the bag & would keep it with a larger discount, but should I report it?

Although this sounds like a good reason to receive a partial refund, many sellers are against them as it’s often a tactic used by buyers to extort refunds. So the seller may decline the request.

My recommendation is to file SNAD, include pics showing that it’s not the same irem(condition and pattern placement) and request to return. You can also state the amount of partial you’d accept.

 

[mattyt]

ok, thank-you!

 

[Couturexec]

You have a choice of how soon you can open a case:

View attachment 4136135

Mine was set to four days. I must have been feeling generous at the time....

 

[BeenBurned]

Mine was set to four days. I must have been feeling generous at the time....

I don't think you're able to change it for a listing that's sold/unpaid but you can change it for any sale going forward.

 

[Couturexec]

I don't think you're able to change it for a listing that's sold/unpaid but you can change it for any sale going forward.

I changed it as soon as I could. I hate dinking around with it all.
You pay. I ship. Done.

 

[Catbird9]

I changed it as soon as I could. I hate dinking around with it all.
You pay. I ship. Done.

This is why I only do Buy It Now with immediate payment required. You click, you pay, I ship. Done.

Of course there is still some dinking around required, mostly deciding what price to ask.

 

[Couturexec]

This is why I only do Buy It Now with immediate payment required. You click, you pay, I ship. Done.

Of course there is still some dinking around required, mostly deciding what price to ask.

Love it!!

 

[holiday123]

I don't think you're able to change it for a listing that's sold/unpaid but you can change it for any sale going forward.

It used to be that you could turn upi assistant off for the item and open before your 4 days but after the 2 days required. You would just have to remember to go on and close it after the 48 hours. Saved a little time that way.

 

[Couturexec]

It used to be that you could turn upi assistant off for the item and open before your 4 days but after the 2 days required. You would just have to remember to go on and close it after the 48 hours. Saved a little time that way.

I’m slightly confused^^^^
I have it set to 2 days going forward. Can I just turn it off altogether and open my own claims in 48 hours?
Or will it just open them in 48 hours now, no matter what?

Con’t unpaid story.....
Claim opened automatically after 4 days. Then it gives her another week to pay!?!?!? She emailed me today saying she could pay tomorrow. Ugh. I’m over this@$&! $10 sale. I don’t even want her to pay now.
Over it. This is why Coach goes to Thrift stores. Over it.

 

[Couturexec]

This is why I only do Buy It Now with immediate payment required. You click, you pay, I ship. Done.

Of course there is still some dinking around required, mostly deciding what price to ask.

This is what I’m doing from now on!!

 

[holiday123]

I’m slightly confused^^^^
I have it set to 2 days going forward. Can I just turn it off altogether and open my own claims in 48 hours?
Or will it just open them in 48 hours now, no matter what?

Con’t unpaid story.....
Claim opened automatically after 4 days. Then it gives her another week to pay!?!?!? She emailed me today saying she could pay tomorrow. Ugh. I’m over this@$&! $10 sale. I don’t even want her to pay now.
Over it. This is why Coach goes to Thrift stores. Over it.

Hi, in the past, yes you could turn it off and open @ 48 hrs and close something like 72 hrs later. I haven't kept up with the changes so I'm not sure if that still works or not.

 

[BeenBurned]

I’m slightly confused^^^^
I have it set to 2 days going forward. Can I just turn it off altogether and open my own claims in 48 hours?
Or will it just open them in 48 hours now, no matter what?

You can turn it off and open UID manually any time after 48 hours. If someone contacts you to request more time, you don't have to open it at all. Or you can give them the time they want and if they don't pay, open it the next day.

The reason why I like the automatic opening is that I don't have to watch the time; the case opens automatically 1 minute after the 48 hours are up. And it closes automatically 4 days later (1 minute after the 4 days are up).

 

[EGBDF]

I'm confused about ebay's return policies. I keep getting emails from eBay saying some of my listings don't comply ("unsupported return policy"). So I look at them and they all have 14-day returns accepted. But when I try to change them in the bulk editor, 14 day returns are still an option that I get to select.
So are the options as a regular seller just "no returns' or '30 day returns' now? But why are 14 day returns still an option to choose?

 

[Couturexec]

.

 

[BeenBurned]

I requested a SNAD return. The seller asked eBay to step in? I don’t understand.

(Con’t from Authentication thread).

That's a dumb move on the part of the seller. If you were clear why the item is SNAD, both for condition (altered) and fake, ebay should find in your favor and the seller will get a ding on her account for not just accepting the return but requiring ebay to resolve it.

But that's her problem, not yours.

You should get a shipping label (addressed to the seller) paid for by the seller which you print and attach to the return package.