eBay, etc. General Question/Answer Thread

[Couturexec]

That's a dumb move on the part of the seller. If you were clear why the item is SNAD, both for condition (altered) and fake, ebay should find in your favor and the seller will get a ding on her account for not just accepting the return but requiring ebay to resolve it.

But that's her problem, not yours.

You should get a shipping label (addressed to the seller) paid for by the seller which you print and attach to the return package.

It said nothing about returning. Just the full refund.

 

[whateve]

I'm confused about ebay's return policies. I keep getting emails from eBay saying some of my listings don't comply ("unsupported return policy"). So I look at them and they all have 14-day returns accepted. But when I try to change them in the bulk editor, 14 day returns are still an option that I get to select.
So are the options as a regular seller just "no returns' or '30 day returns' now? But why are 14 day returns still an option to choose?

It's a glitch. You can't have 14 day returns. The options are no returns, 30 day returns, 60 day returns. With the returns, you can offer free returns, or returns where the buyer pays shipping.

 

[whateve]

A package I shipped is showing this in tracking:
Status
Alert
July 20, 2018 at 7:35 pm

Intercepted

CAPE CORAL, FL 33990

What does this mean? Will my package get delivered? I shipped using a Mercari label.

ETA: I signed up for package alerts, and just got this message: Your package has a delivery exception. This item has been intercepted on July 20, 2018 at 7:35 pm in CAPE CORAL, FL 33990 and redirected as requested by the sender.

 

[BeenBurned]

A package I shipped is showing this in tracking:
Status
Alert
July 20, 2018 at 7:35 pm

Intercepted

CAPE CORAL, FL 33990

What does this mean? Will my package get delivered? I shipped using a Mercari label.

ETA: I signed up for package alerts, and just got this message: Your package has a delivery exception. This item has been intercepted on July 20, 2018 at 7:35 pm in CAPE CORAL, FL 33990 and redirected as requested by the sender.

Since you're the sender and didn't request a redirection, you should call the location and try to straighten it out. (It could be as simple as a misscan but if not, you want it fixed!)

Call the direct number. (I've boldfaced it in red.) You might not get anything this weekend but you should try to call around 5 am (eastern time) on Monday morning.

CAPE CORAL CENTRAL
1030 SE 9TH AVE
CAPE CORAL, FL 33990-9998

(1030 SE 9TH AVE CAPE CORAL, FL 33990)
800-ASK-USPS® (800-275-8777)

• Phone 239-772-7501
• Fax 239-772-7312
• TTY 877-889-2457

ETA: I don't know how Mercari labels work. Are THEY (Mercari) responsible or are you?

 

[whateve]

Since you're the sender and didn't request a redirection, you should call the location and try to straighten it out. (It could be as simple as a misscan but if not, you want it fixed!)

Call the direct number. (I've boldfaced it in red.) You might not get anything this weekend but you should try to call around 5 am (eastern time) on Monday morning.

CAPE CORAL CENTRAL
1030 SE 9TH AVE
CAPE CORAL, FL 33990-9998

(1030 SE 9TH AVE CAPE CORAL, FL 33990)
800-ASK-USPS® (800-275-8777)

• Phone 239-772-7501
• Fax 239-772-7312
• TTY 877-889-2457

ETA: I don't know how Mercari labels work. Are THEY (Mercari) responsible or are you?

Thanks! My name is in the return address so I guess I'm the sender. The label was provided by Mercari.

 

[rutabaga]

I don't think this is worthy of its own post, but I was wondering what kind of feedback you'd give under these circumstances:

I unknowingly purchased a fake bag on eBay recently. The seller allowed me to return it and issued a full refund plus original shipping cost and return shipping, so I wasn't out anything. HOWEVER - he insists his bag is real (purchased from an outlet in Italy) when it's clearly fake, albeit one of the better ones. Since the refund process was seamless, I didn't give him any feedback, however he recently relisted the bag as preowned and it's received several bids. I reported the listing but eBay hasn't taken any action yet. Regardless of how easy the return process was, I feel like I should give him a neutral/negative for selling fakes and to warn other buyers. Thoughts?

 

[N.M.Nevuhmynd]

No matter what words you use, it will probably be removed. Some sellers know how to play that game.

 

[whateve]

A package I shipped is showing this in tracking:
Status
Alert
July 20, 2018 at 7:35 pm

Intercepted

CAPE CORAL, FL 33990

What does this mean? Will my package get delivered? I shipped using a Mercari label.

ETA: I signed up for package alerts, and just got this message: Your package has a delivery exception. This item has been intercepted on July 20, 2018 at 7:35 pm in CAPE CORAL, FL 33990 and redirected as requested by the sender.

Since you're the sender and didn't request a redirection, you should call the location and try to straighten it out. (It could be as simple as a misscan but if not, you want it fixed!)

Call the direct number. (I've boldfaced it in red.) You might not get anything this weekend but you should try to call around 5 am (eastern time) on Monday morning.

CAPE CORAL CENTRAL
1030 SE 9TH AVE
CAPE CORAL, FL 33990-9998

(1030 SE 9TH AVE CAPE CORAL, FL 33990)
800-ASK-USPS® (800-275-8777)

• Phone 239-772-7501
• Fax 239-772-7312
• TTY 877-889-2457

ETA: I don't know how Mercari labels work. Are THEY (Mercari) responsible or are you?

I forgot to call Florida this morning, and by the time I remembered they were closed, so I called the 800 number. After an hour on hold, I opened a case, which was supposed to be sent to the Cape Coral supervisor. 15 minutes after I got off the phone, the tracking was updated to show as delivered. Seems fishy to me!

 

[BeenBurned]

I forgot to call Florida this morning, and by the time I remembered they were closed, so I called the 800 number. After an hour on hold, I opened a case, which was supposed to be sent to the Cape Coral supervisor. 15 minutes after I got off the phone, the tracking was updated to show as delivered. Seems fishy to me!

As long as it's delivered, you're protected.

 

[BeenBurned]

I don't think this is worthy of its own post, but I was wondering what kind of feedback you'd give under these circumstances:

I unknowingly purchased a fake bag on eBay recently. The seller allowed me to return it and issued a full refund plus original shipping cost and return shipping, so I wasn't out anything. HOWEVER - he insists his bag is real (purchased from an outlet in Italy) when it's clearly fake, albeit one of the better ones. Since the refund process was seamless, I didn't give him any feedback, however he recently relisted the bag as preowned and it's received several bids. I reported the listing but eBay hasn't taken any action yet. Regardless of how easy the return process was, I feel like I should give him a neutral/negative for selling fakes and to warn other buyers. Thoughts?

No matter what words you use, it will probably be removed. Some sellers know how to play that game.

IMO, it's not easy for sellers to get honest, unemotional and factual feedbacks removed.

If you feel strongly (particularly now that the bag has been relisted), you certainly can leave feedback expressing your opinion and whatever else you think is appropriate. Personally, I would have agreed with not leaving any feedback UNTIL it was relisted. If you are absolutely positive (confirmed) that the bag is fake, if the seller relisted, that's a problem and since there's no other way to let other buyers know, feedback can be the warning those buyers need.

If there was a dispute and if ebay decided the case, do not mention the case.

 

[rutabaga]

IMO, it's not easy for sellers to get honest, unemotional and factual feedbacks removed.

If you feel strongly (particularly now that the bag has been relisted), you certainly can leave feedback expressing your opinion and whatever else you think is appropriate. Personally, I would have agreed with not leaving any feedback UNTIL it was relisted. If you are absolutely positive (confirmed) that the bag is fake, if the seller relisted, that's a problem and since there's no other way to let other buyers know, feedback can be the warning those buyers need.

If there was a dispute and if ebay decided the case, do not mention the case.

Thank you for your thoughts! I gave him a neutral just now - the relisted bag has 24 bids. It's a Gucci belt bag.

The bag he sent me smelled strongly of plastic/chemicals, the stitching was loose on the "leather" strap and dust bag, the interior lining was peach instead of beige, the canvas was sticky vinyl-y feeling... it was nothing like the bag I went to try on in store, but he insists it's authentic and from an outlet in Italy.

 

[BeenBurned]

Thank you for your thoughts! I gave him a neutral just now - the relisted bag has 24 bids. It's a Gucci belt bag.

The bag he sent me smelled strongly of plastic/chemicals, the stitching was loose on the "leather" strap and dust bag, the interior lining was peach instead of beige, the canvas was sticky vinyl-y feeling... it was nothing like the bag I went to try on in store, but he insists it's authentic and from an outlet in Italy.

Did you see how "Gucci" belt bags and fanny packs this person has sold?
https://www.ebay.com/sch/threelabni...Mr&LH_Complete=1&rt=nc&_trksid=p2046732.m1684

And there's a negative feedback for a fake:

Fake Bag!! Fake gucci waist bag are you kidding me?!!! Buyer: m***e ( 33

)
During past year

• Reply by threelabnite55 (Sep-10-17 08:34):
  100% Authentic Purchased at the Gucci Outlet

-- -- Private

https://feedback.ebay.com/ws/eBayIS...searchInterval=30&items=100&searchInterval=30

 

[whateve]

Did you see how "Gucci" belt bags and fanny packs this person has sold?
https://www.ebay.com/sch/threelabnite55/m.html?item=263830714606&hash=item3d6d8938ee:g:giAAAOSw0SJa92Mr&LH_Complete=1&rt=nc&_trksid=p2046732.m1684

And there's a negative feedback for a fake:

Fake Bag!! Fake gucci waist bag are you kidding me?!!! Buyer: m***e ( 33

)
During past year

• Reply by threelabnite55 (Sep-10-17 08:34):
  100% Authentic Purchased at the Gucci Outlet

-- -- Private

https://feedback.ebay.com/ws/eBayIS...searchInterval=30&items=100&searchInterval=30

There's another soft positive:

Fast ship, didn’t work out.. got refund with no problem.. Great seller! Thanks Buyer:
j***l ( 216

)
During past year
GUCCI ~ Monogram Fanny Pack ~ Belt ~ Waist ~ Bum ~ Messenger Bag ~ Crossbody (#263412576314)

 

[whateve]

A package I shipped is showing this in tracking:
Status
Alert
July 20, 2018 at 7:35 pm

Intercepted

CAPE CORAL, FL 33990

What does this mean? Will my package get delivered? I shipped using a Mercari label.

ETA: I signed up for package alerts, and just got this message: Your package has a delivery exception. This item has been intercepted on July 20, 2018 at 7:35 pm in CAPE CORAL, FL 33990 and redirected as requested by the sender.

Since you're the sender and didn't request a redirection, you should call the location and try to straighten it out. (It could be as simple as a misscan but if not, you want it fixed!)

Call the direct number. (I've boldfaced it in red.) You might not get anything this weekend but you should try to call around 5 am (eastern time) on Monday morning.

CAPE CORAL CENTRAL
1030 SE 9TH AVE
CAPE CORAL, FL 33990-9998

(1030 SE 9TH AVE CAPE CORAL, FL 33990)
800-ASK-USPS® (800-275-8777)

• Phone 239-772-7501
• Fax 239-772-7312
• TTY 877-889-2457

ETA: I don't know how Mercari labels work. Are THEY (Mercari) responsible or are you?

I forgot to call Florida this morning, and by the time I remembered they were closed, so I called the 800 number. After an hour on hold, I opened a case, which was supposed to be sent to the Cape Coral supervisor. 15 minutes after I got off the phone, the tracking was updated to show as delivered. Seems fishy to me!

As long as it's delivered, you're protected.

The Cape Coral post office called me this morning. They said the customer had requested they hold the package at the post office for pick up, and picked it up last night. They said they always use the intercept button for that. I'm pretty sure there is another button every other post office uses.

 

[BeenBurned]

And this is a new-to-me tracking update.

In the past, tracking would show as item expected to be delivered (that day) by 8:00 pm.

I just got this one and hadn't previously seen such a specific window!
"USPS expects to deliver your package today between 10:25am and 12:25pm."