eBay, etc. General Question/Answer Thread

[BeenBurned]

I got a message for an item I have for sale on asking if I would lower the price on an item to $xx and that they would 'pay the shipping'. What does that mean?

It sounds like they are making an offer and on ebay, on b.o. listings, offers are just for the price of the item. Buyer pays the shipping anyway.

So if you have a b.o. on your listing, the buyer can make an offer of $xx and she'd pay the shipping anyway.

 

[2cello]

What is proper feedback etiquette? I just bought a 2nd bag from ebay. The first time, after the transaction, I gave and received positive feedback right away. This purchase, I gave positive feedback but did not receive. It was a very quick transaction - I just selected buy now, paid via paypal right away - received bag and issued thank you and feedback. I never asked questions or for pictures, just click and buy. I thought sellers may wait awhile to ensure buyer doesn't try to return before giving feedback? Or should I ask for feedback?

It seems a silly thing to inquire on but feedback becomes so important to buyers/sellers and I am not a frequent buyer so would like to build positive points where I can.

 

[whateve]

What is proper feedback etiquette? I just bought a 2nd bag from ebay. The first time, after the transaction, I gave and received positive feedback right away. This purchase, I gave positive feedback but did not receive. It was a very quick transaction - I just selected buy now, paid via paypal right away - received bag and issued thank you and feedback. I never asked questions or for pictures, just click and buy. I thought sellers may wait awhile to ensure buyer doesn't try to return before giving feedback? Or should I ask for feedback?

It seems a silly thing to inquire on but feedback becomes so important to buyers/sellers and I am not a frequent buyer so would like to build positive points where I can.

Don't ask for feedback. Feedback is optional. Many people think feedback for buyers is meaningless since they can only get positive feedback. As a seller I wait until I'm sure the buyer isn't going to return, but once I receive positive feedback, I usually assume it isn't coming back, and give feedback then. If there were any issues, I usually don't give feedback at all. Other sellers may do it differently.

Eventually, ebay will remind the seller to give you feedback.

 

[threadbender]

The last 10 or so items I purchased, sellers did not leave me feedback. I could not care any less. They can only leave a positive. The only feedback that is important, as far as buyers' profiles, is what they leave for sellers. That is my opinion, anyway. If feedback is important for someone, they should look to see if their potential seller leaves it for buyers.
JMHO

 

[jmc3007]

hello ladies,

need some assistance to interpret two current return requests I have outstanding (not authentic designer items): first request the seller immediately accepted my return and item has been shipped, eBay shows the progress chain (return started, item shipped, item to be delivered and refund to be sent).

the second request eBay had to intervene on my behalf to generate shipping label, and which I have shipped etc. but am not able to see the tracking progress like the first one. it just shows the process already completed? tracking is still in progress and not due to arrive until next week. unlike the first request, do I have to mark "close case" to get my refund? shouldn't I have to wait for it to arrive back to the seller first?

 

[whateve]

hello ladies,

need some assistance to interpret two current return requests I have outstanding (not authentic designer items): first request the seller immediately accepted my return and item has been shipped, eBay shows the progress chain (return started, item shipped, item to be delivered and refund to be sent).

the second request eBay had to intervene on my behalf to generate shipping label, and which I have shipped etc. but am not able to see the tracking progress like the first one. it just shows the process already completed? tracking is still in progress and not due to arrive until next week. unlike the first request, do I have to mark "close case" to get my refund? shouldn't I have to wait for it to arrive back to the seller first?

Don't close the case until you get your refund. Have you looked up the tracking number on the USPS website?

 

[jmc3007]

tracking estimates delivery for Monday, and no I haven't click any button with the second request yet. I didn't understand how eBay progress already shows "it was completed", like the progress bars are marked green.

 

[whateve]

tracking estimates delivery for Monday, and no I haven't click any button with the second request yet. I didn't understand how eBay progress already shows "it was completed", like the progress bars are marked green.

It might say completed because you've already shipped the bag, so your part is complete. You don't have to do anything. I believe that once the seller issues the refund, the return will close automatically.

Ebay might have a different screen for a undisputed return vs. one that was escalated.

 

[quinna]

Has anyone been able to see their ebay bucks page for a while? For at least a month or two I haven't been able to see them when I click the link. It just goes to the generic watch page. I've tried different browsers and still nothing.

 

[whateve]

Has anyone been able to see their ebay bucks page for a while? For at least a month or two I haven't been able to see them when I click the link. It just goes to the generic watch page. I've tried different browsers and still nothing.

Yes, I can see mine. Yesterday, when I clicked on some ebay links, it took me to a sales event page.

 

[kimber418]

I would so appreciate some advice on this one........UGH!
Yesterday I received an email from a woman I sold a beautiful pair of Jude Francis turquoise and diamond huggie earrings and turquoise charms with diamonds to back in July 2015. The sale went very well and I never heard from her again until yesterday....March 28, 2018.

This is what she wrote to me:
"I found out today from a Jude Frances representative that the earrings you sold me were fake!
I became concerned when the loops didn’t have the JF on them as my others did & the diamonds did not have the light coming through. The rep. confirmed that they were not theirs."
XXXX(singed her name)
**************************************************
Needless to say I was in shock! The earrings are 100% authentic and bought from a local high end boutique jewelry store in my city in 2006. I am pretty certain I sent her the original receipt with the earrings. I started looking for it yesterday and gave up because I realized I included it with the shipment. The jewelry store is now closed and they did have another location in Texas that I am going to look into if something comes of this. When I sold these earrings in 2015 they were already at least 9 years old but in brand new condition. (I do not know when they were actually made).
Can anyone give me any advice on what I should do? She has had the earrings now for almost 3 years (this July).
Again I want to add that I would never in my life buy or sell fake designer jewelry. I am 10000% sure this are real Jude Francis charms and diamond earrings.

"THANK YOU" to anyone who has insight or experience dealing with this. I have been on Ebay since 1999 and have all positive feedback. I hope it is OK if I post a photo of the earrings I sold to this person. If not just let me know and I will take them down.

 

[whateve]

I would so appreciate some advice on this one........UGH!
Yesterday I received an email from a woman I sold a beautiful pair of Jude Francis turquoise and diamond huggie earrings and turquoise charms with diamonds to back in July 2015. The sale went very well and I never heard from her again until yesterday....March 28, 2018.

This is what she wrote to me:
"I found out today from a Jude Frances representative that the earrings you sold me were fake!
I became concerned when the loops didn’t have the JF on them as my others did & the diamonds did not have the light coming through. The rep. confirmed that they were not theirs."
XXXX(singed her name)
**************************************************
Needless to say I was in shock! The earrings are 100% authentic and bought from a local high end boutique jewelry store in my city in 2006. I am pretty certain I sent her the original receipt with the earrings. I started looking for it yesterday and gave up because I realized I included it with the shipment. The jewelry store is now closed and they did have another location in Texas that I am going to look into if something comes of this. When I sold these earrings in 2015 they were already at least 9 years old but in brand new condition. (I do not know when they were actually made).
Can anyone give me any advice on what I should do? She has had the earrings now for almost 3 years (this July).
Again I want to add that I would never in my life buy or sell fake designer jewelry. I am 10000% sure this are real Jude Francis charms and diamond earrings.

"THANK YOU" to anyone who has insight or experience dealing with this. I have been on Ebay since 1999 and have all positive feedback. I hope it is OK if I post a photo of the earrings I sold to this person. If not just let me know and I will take them down.
View attachment 4017695

Too much time has past for her to get her money back. Plus you have no way of knowing that the earrings she took to the Jude Frances rep were the same ones she bought from you. You don't have to do anything. If she had any doubts, she should have had the authenticity checked when she first got them. If you want them authenticated, you should post pictures in the appropriate authentication thread.

 

[kimber418]

Too much time has past for her to get her money back. Plus you have no way of knowing that the earrings she took to the Jude Frances rep were the same ones she bought from you. You don't have to do anything. If she had any doubts, she should have had the authenticity checked when she first got them. If you want them authenticated, you should post pictures in the appropriate authentication thread.

Thank you whateve for your insight. I will see where this goes from here....

 

[BeenBurned]

"Dear buyer,

After over 2.5 years, there's nothing I can do for you. The earrings I sold were authentic, the receipt was sent with your purchase and had there been an issue at the time, that was when to send your concerns.

I purchased the earrings from (store), now out of business but I will say that if a current Jude Francis rep is questioning them, that person might be comparing a 12 year old item to current styles. Manufacturers change details on items and comparisons must be apples to apples.

I assure you that the earrings you bought are authentic but after this amount of time, there's nothing I can do."

AND ADD HER TO YOUR BBL!!

 

[kimber418]

Thank you for your reply BeenBurned-I do appreciate it!

DONE!