eBay, etc. General Question/Answer Thread
- Thread starter Japster
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Hello, I hope someone here can help me. I purchased an item not as described, contacted the seller and he agreed to a return. I shipped the item but the seller came back to me telling me he hasn't received it even when the tracking says delivered. I spoke to ebay and they say to wait (around 10 days) for the seller to refund me. Now the date has passed and the seller opened a case and put the refund on hold! The email that I got sounded like the seller opened it against me, I didn't even know this was possible. I have this feeling he has the item and now wants the money. What can I do? TIA
What grounds would the seller have to open a case against you? He says he doesn't have the item and has the money. Are you sure ebay didn't open the case on your behalf? I would respond that you returned the item and here is the tracking number to prove it was delivered to the seller. Also point to the correspondence with the seller in which he agreed to the return. I would include copies of the correspondence and the tracking information.
The email says "xxx has asked us to step in and help." I might be wrong, but I think he opened the case. I will follow your advise and provide the tracking with the correspondence between the seller and I. I hope this gets solved two, I have been waiting almost 2 weeks since the tracking shows delivered. Thank you whateve
Usually when it says "has asked us to step in and help" it means the case was already opened and then it was escalated. It may have been opened when you called ebay, and you didn't realize it. I'm not sure you can respond at this point. Call ebay and make sure they have all the information they need to decide in your favor, namely the tracking number that shows it was delivered to the seller, and the communication in which he agreed to accept the return. It is imperative that you speak to them before they close the case, because if they don't have the correct information, the seller will win.The email says "xxx has asked us to step in and help." I might be wrong, but I think he opened the case. I will follow your advise and provide the tracking with the correspondence between the seller and I. I hope this gets solved two, I have been waiting almost 2 weeks since the tracking shows delivered. Thank you whateve
Thank you, I will contact ebay right away. I'm crossing my fingers hoping that everything goes well.
I have a general question. I never get email notifications for promos, but I saw on my app last Friday that until 7pm or 8pm they were offering 10% off (or 20%?) on all items over a certain amount to a max of $100 off. I felt like I had never seen that before so I made a purchase to use the discount.
As soon as it expired there was a new code with similar guidelines! However, then I realized it said “from the below sellers” and they were mostly sports or outdoor related. It did make me wonder though.
How often are there site wide coupons to use like the one I used on Friday where it can be applied to almost any item?
As soon as it expired there was a new code with similar guidelines! However, then I realized it said “from the below sellers” and they were mostly sports or outdoor related. It did make me wonder though.
How often are there site wide coupons to use like the one I used on Friday where it can be applied to almost any item?
The site wide ones are rare. The ones that only apply to certain sellers are pretty often. The sellers opt in and they eat the discount. I think there is one now you can only use on automotive stuff.
Thank you whateve. That is so helpful. I won’t hold my breath then for the next one.
I wish they would have a handbag category on sale on not things that I have no interest in
I was concerned that if it was $750+, you might have returned without a required siggy but since it wasn't at that pricepoint, all you need is tracking. you're fine.
Would you ever consider shipping a high value item without insurance? I have an item that's over $1500 and the buyer is in my same state about 2 hours away, it will get delivered the very next day after I ship. USPS will have it for less than 24 hours. Is it stupid to even consider shipping without insurance?
I will definitely have signature confirmation of course.
Also in the past I remember the advice here was to pay extra for separate signature confirmation even though it's included with insurance because sometimes they don't remember to get the signature. Is that still true? TIA!
I will definitely have signature confirmation of course.
Also in the past I remember the advice here was to pay extra for separate signature confirmation even though it's included with insurance because sometimes they don't remember to get the signature. Is that still true? TIA!
If I remember correctly, it wasn't that they forgot to get the signature, it was that the signature for insurance didn't qualify for proof of delivery as far as paypal and ebay were concerned. I don't know if it has changed, but I would pay for the signature confirmation. I can't advise on the insurance, but I would probably get it for something that expensive. I've shipped $500 items without insurance. Sometimes I feel like getting insurance is like putting a giant flag on it telling everyone the box contains something valuable.
I just got an email from ebay. They are going to honor the discounts for anybody who activated the promotion for the entire time that was stated in the promotion, even though they cancelled the promotion, meaning no one else can activate it. I'm pleased that ebay is doing the right thing.