eBay, etc. General Question/Answer Thread

[ThisVNchick]

I'd wait.

If you escalate, you risk Paypal finding against you.
Or she can escalate and await a finding.
If you wait it out, there's a possibility that she won't respond and you'll win.

Thanks for the advice BB.

I don't mind getting the item back. I'd just go exchange it myself for a new one. I called PP today because I wanted to see what my options were. The rep who helped me kept trying to push me to escalate the claim. I told her I wanted to think it over. Not sure why she was pushing it so hard onto me. If she (the buyer) escalates it and PP finds against me, what's the consequence? I've already offered to take the item back. I figured they would just tell her to return the item back to me as well?

 

[Nikki_]

I'd wait.

If you escalate, you risk Paypal finding against you.
Or she can escalate and await a finding.
If you wait it out, there's a possibility that she won't respond and you'll win.

Thanks for the advice BB.

I don't mind getting the item back. I'd just go exchange it myself for a new one. I called PP today because I wanted to see what my options were. The rep who helped me kept trying to push me to escalate the claim. I told her I wanted to think it over. Not sure why she was pushing it so hard onto me. If she (the buyer) escalates it and PP finds against me, what's the consequence? I've already offered to take the item back. I figured they would just tell her to return the item back to me as well?

I agree with BB here.
If PP rules in your buyer's favor, you may be out your item and your money.
I wouldn't poke the hornet's nest.

 

[restricter]

Okay, here's some new eBay weirdness. My stated ship time is within 2 business days. I just got an e-mail telling me to ship within ONE! The e-mail was the standard 'your item sold' e-mail.

Other piece of weirdness, this item was below $750 but now the shipping label generator defaults to signature confirmation as a recommendation to help protect the seller if the buyer claims the item was not received. That's an actual quote from the screen!

Anyone else get those lovely messages yet?

 

[ThisVNchick]

I'd wait.

If you escalate, you risk Paypal finding against you.
Or she can escalate and await a finding.
If you wait it out, there's a possibility that she won't respond and you'll win.

Just an update: She did end up escalating it. Paypal asked her to return the item for a full refund. I think she wanted to keep the item + get the refund. Anyways, the 10 days just expired this morning, no tracking was ever updated so she lost the case. Am I in the clear at this point? I hate to discriminate against newbie buyers (just opened the account the day she purchased my item) but they are getting ballsy esp since the return/SNAD policy for buyers is super lenient now with eBay.

 

[BeenBurned]

I'd wait.

If you escalate, you risk Paypal finding against you.
Or she can escalate and await a finding.
If you wait it out, there's a possibility that she won't respond and you'll win.

Just an update: She did end up escalating it. Paypal asked her to return the item for a full refund. I think she wanted to keep the item + get the refund. Anyways, the 10 days just expired this morning, no tracking was ever updated so she lost the case. Am I in the clear at this point? I hate to discriminate against newbie buyers (just opened the account the day she purchased my item) but they are getting ballsy esp since the return/SNAD policy for buyers is super lenient now with eBay.

You should be in the clear but call PP, verify that the money is back in your account permanently and that you're all set.

ETA: I'm glad it worked out as I'd suspected it might.

I'll also add that I'm not so certain these "newbies" are really new. Many are probably experienced workers-of-the-system who have either been caught and naru'ed or their old IDs are too transparent for them to get away with it again, thus they open a new ID.

 

[ccbaggirl89]

Okay, here's some new eBay weirdness. My stated ship time is within 2 business days. I just got an e-mail telling me to ship within ONE! The e-mail was the standard 'your item sold' e-mail.

Other piece of weirdness, this item was below $750 but now the shipping label generator defaults to signature confirmation as a recommendation to help protect the seller if the buyer claims the item was not received. That's an actual quote from the screen!

Anyone else get those lovely messages yet?

i sell above the 1K mark regularly and as a helpful precaution ebay will pre-select some shipping options for me, regardless of what i specify in the auction. it's been like that (with the accompanying message about buyer claiming not received) for at least 6+ months. it's advising sellers to select signature confirmation/insurance for their own protection. it's actually helpful b/c many sellers who don't regularly sell above a certain price point can get scammed or forget to include those very important things for their own protection.

there is a discount for shipping within 1 day so maybe you've opted in for the seller discount w/out changing your auction wording?

 

[whateve]

i sell above the 1K mark regularly and as a helpful precaution ebay will pre-select some shipping options for me, regardless of what i specify in the auction. it's been like that (with the accompanying message about buyer claiming not received) for at least 6+ months. it's advising sellers to select signature confirmation/insurance for their own protection. it's actually helpful b/c many sellers who don't regularly sell above a certain price point can get scammed or forget to include those very important things for their own protection.

there is a discount for shipping within 1 day so maybe you've opted in for the seller discount w/out changing your auction wording?

There's a discount for shipping within 1 day? I always ship within 1 day and I think I'm just getting the standard discount. I'm not top rated because I don't have enough transactions for the year.

 

[handbagkay]

Hi, I've initiated a return on eBay because the item I received was not as described - the seller approved my return request and initiated a PayPal refund, and I received an email from eBay stating "You should receive a return shipping label by Sep 29, 2017. We'll email you as soon as it's ready," but that was two days ago and I've yet to receive a return shipping label. Does it normally take this amount of time? Is it up to the seller to send me the return label? I've never returned something on eBay before so I'm not really sure what to do. Thanks for the help.

 

[BeenBurned]

Hi, I've initiated a return on eBay because the item I received was not as described - the seller approved my return request and initiated a PayPal refund, and I received an email from eBay stating "You should receive a return shipping label by Sep 29, 2017. We'll email you as soon as it's ready," but that was two days ago and I've yet to receive a return shipping label. Does it normally take this amount of time? Is it up to the seller to send me the return label? I've never returned something on eBay before so I'm not really sure what to do. Thanks for the help.

When the dispute is for SNAD, the seller has to pay for return shipping. Today is only the 27th so the seller still has 2 more days to send the label. If you haven't received it by this time tomorrow, you might email the seller (through the return request) asking when you can expect the label and that ebay stated you'd receive it by the 29th.

 

[ccbaggirl89]

There's a discount for shipping within 1 day? I always ship within 1 day and I think I'm just getting the standard discount. I'm not top rated because I don't have enough transactions for the year.

yes. i haven't opted in but i keep getting messages to ship within one day for my additional seller discount (on the back end fees). i thought it was for everyone, but i guess you have to meet certain thresholds? not sure on this but i know it exists. i do sell quite a lot but not *that* much compared to super power sellers.

 

[restricter]

Just had an Item Not Received case opened by a buyer. It was an international transaction not through the GSP but to a jurisdiction with tracking (Canada). How she managed to open this case I do not know because the tracking on eBay shows it was delivered yesterday and so do the USPS and Canada Post websites.

Anyway, I used BeenBurned’s template, contacted eBay and had the case closed in my favor.

It was annoying but made easier by the resources here on tPF and BB’s “voice” in my head guiding me. One of these days, I plan on meeting B.B. in person and taking her to lunch as a thank you for all the help she’s given me.

 

[BeenBurned]

Just had an Item Not Received case opened by a buyer. It was an international transaction not through the GSP but to a jurisdiction with tracking (Canada). How she managed to open this case I do not know because the tracking on eBay shows it was delivered yesterday and so do the USPS and Canada Post websites.

Anyway, I used BeenBurned’s template, contacted eBay and had the case closed in my favor.

It was annoying but made easier by the resources here on tPF and BB’s “voice” in my head guiding me. One of these days, I plan on meeting B.B. in person and taking her to lunch as a thank you for all the help she’s given me.

Aww, thanks for the nice words! I'm glad the template was helpful to you.

Actually, I used one of my own templates 2 weeks ago. My buyer claimed she received an empty package. I still don't know whether she was lying or not but by her own admission, the package appeared to have been rifled after delivery. She ended up filing her investigation on her end and with her local p.d. and post office.

 

[kaydelongpre]

Aww, thanks for the nice words! I'm glad the template was helpful to you.

Actually, I used one of my own templates 2 weeks ago. My buyer claimed she received an empty package. I still don't know whether she was lying or not but by her own admission, the package appeared to have been rifled after delivery. She ended up filing her investigation on her end and with her local p.d. and post office.

BeenBurned where can we find your templates? Are they back in this thread?

Also wondering if anyone has favorite "one-size-fits-all" poly mailers (or bubble envelopes) for mailing items (size wise) like hoodies & jeans, on down to shirts & tees, where I'm assuming I could fold the mailer in half and tape it down...

12 x 15.5?
14.5 x 19?
19 x 24?

 

[whateve]

BeenBurned where can we find your templates? Are they back in this thread?

Also wondering if anyone has favorite "one-size-fits-all" poly mailers (or bubble envelopes) for mailing items (size wise) like hoodies & jeans, on down to shirts & tees, where I'm assuming I could fold the mailer in half and tape it down...

12 x 15.5?
14.5 x 19?
19 x 24?

The templates are hard to find because it isn't a sticky. You may have to look through threads a few pages back.

I just bought some tyvek envelopes on Amazon: https://www.amazon.com/gp/product/B001AFF9S2/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 For the most part, I don't think clothes need bubble protection. I also have these bubble envelopes: https://www.amazon.com/gp/product/B00L8NNCDK/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1
If clothes weigh less than a pound, I'll ship them in these envelopes. If they weigh more, I use flat rate packaging. It is almost always cheaper than paying priority by the weight for clothes.
You can usually fit a pair of jeans in a flat rate envelope. More than once I fit 3 pairs of junior skinny jeans in one flat rate envelope. Bulky items like sweatshirts and coats are usually best in a medium flat rate box. I shipped 4 pairs of jeans in a medium flat rate box - it weighed 5 pounds!

 

[BeenBurned]

BeenBurned where can we find your templates? Are they back in this thread?

BeenBurned's Helpful Templates for Dealing with eBay Troubles