Yes. She contacted me earlier this week and today asking if I've heard anything. Tracking hasn't been updated and she says she hasn't received it.
eBay, etc. General Question/Answer Thread
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Yes. She contacted me earlier this week and today asking if I've heard anything. Tracking hasn't been updated and she says she hasn't received it.
Ugh! I'd ask her to give it another week and see if she gets it. At that point, you might just have to refund her money if she hasn't received it yet.
My experience with Australian shipping has been excellent. Although tracking wasn't reliable, for the most part, I found the buyers honest and speed of delivery faster than when I ship across the US! I've never had a problem with Australian buyers or shipping/delivery and that's why I suggest giving it another week.
I'll tell her to wait another week, then go about refunding her. I wonder if it's a custom's issue? But there was no notice or update in tracking regarding customs.
I sold a purse to a zero feedback buyer - one of those who doesn't have an account but ebay creates them one when they order. Delivery was attempted on August 25, notice left. A few days ago, a reminder notice was left. Is this going to come back to me? Do I have to give a complete refund?
I think I have my first case of fraud with a zero feedback buyer. I just received a message full of bad language from her accusing me of not sending her the complete order. She claims something was in the package that I couldn't have sent because I never owned it. I can't find how to report her message for bad language. How do I do that?
What is this seller hub and how do I get back to my normal format? Is Ebay messing with anyone else's selling page? Back to the app I go, where they will keep deleting the "automatically decline offers under x amount field," I will get a low ball offer, have to go back into the listing 3 times to make sure the auto decline field is properly filled in. Grrrr!
ETA: phew, it let me opt out. I was going crazy trying to find my "sold" items. Geesh ebay!
ETA: phew, it let me opt out. I was going crazy trying to find my "sold" items. Geesh ebay!
I'm pretty sure you can just send an ebay invoice with the revised shipping price. I've done it that way before.
Thanks. She had already paid, so I don't think an ebay invoice was an option. I ended up sending her a paypal invoice and she already paid it.
I have been using the beta version of the hub on one of my accounts for several months. I don't like that every category - sold items, active listings, unsold listings, etc. - is on a separate page, but there are a few things I like. I like that on my sales page, it marks when items were delivered so I don't have to keep checking the tracking. I don't like that it doesn't seem to have to option to customize what I see. One of the things I have in my old style page is the zip code of the buyer. I like seeing this because it helps me determine how to pack; i.e. whether it'll be cheaper to use flat rate boxes.
I won an item on the 4th and it still hasn't shipped. I contacted the seller twice regarding tracking and haven't received a response. I went into the item to open an INR and it says item hasn't been paid for. I paid the day I bought it so I went into paypal and it says:
Payment Type:
Express Checkout Payment Sent
Transaction ID:
xxxxxxxx
Email:
xxxxxxxx
Date:
Sep 4, 2017
Time:
11:03:33 PDT
Status:
Unclaimed
Amount:
-$59.75 USD
eBay - yoxxxxxx_4 hasn't accepted yet. It gives me an option to cancel.
How is it that a seller hasn't accepted a payment? Do you think because she's new she has to opt into accepting credit cards?
I guess I should just cancel and call it a day. This is 3 out of my last 6 transactions that were INR.
Payment Type:
Express Checkout Payment Sent
Transaction ID:
xxxxxxxx
Email:
xxxxxxxx
Date:
Sep 4, 2017
Time:
11:03:33 PDT
Status:
Unclaimed
Amount:
-$59.75 USD
eBay - yoxxxxxx_4 hasn't accepted yet. It gives me an option to cancel.
How is it that a seller hasn't accepted a payment? Do you think because she's new she has to opt into accepting credit cards?
I guess I should just cancel and call it a day. This is 3 out of my last 6 transactions that were INR.
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Either the seller had a typo on the email address or her paypal account isn't set up to accept credit card payments (if that's how you paid).
Email the seller and verify.
Are there any instances where you (as the seller) would want to escalate the claim to PP? Had a buyer open an INAD case against me. Turns out the item she bought was defective but she's able to do a complete exchange at the store if she wants OR she could return the item back to me and I'll give her a full refund. She opened the case on Sunday and I immediately gave her those two options in an official offer. I haven't heard back from her since then. PP told me if I escalate the claim and she doesn't respond in 10 days the case will close or I can ride it out until the 1st of October and the case will automatically close then if no one escalates it.
I'd wait.
If you escalate, you risk Paypal finding against you.
Or she can escalate and await a finding.
If you wait it out, there's a possibility that she won't respond and you'll win.