It isn't allowed for a seller to leave a negative comment in positive feedback. If the seller is reported, it can be removed. Personally as a seller, I don't give feedback until I know the buyer isn't going to return or make problems. Once I know that, I give glowing feedback. If the transaction doesn't go smoothly, I don't leave feedback at all. On some of my items I take returns. I'm afraid to leave feedback before the return period is up because that might remind them to return!Thank you so much @PikaboICU, and all who responded. I really appreciate all the help! .The seller received the package and gave the refund! He sent another message threatening not to return funds when the return label was issued and another when bracelet was received, telling me how horrible I am for not covering his initial fees/costs/shipping and the return shipping costs (four messages).
I never engaged and am just happy the money was refunded in full.
The way you described handling a return is the way things should be handled. It can be frustrating, but good customer service as you described keeps buyers coming back. Honestly, I'm surprised a seller can send numerous nasty messages. I'm just grateful that I got good advice and is resolved.
On a side note, I read recent fb prior to purchase. Some sellers I notice use positive fb to air complaints once the buyer leaves them positive fb (comment about the buyer). The sellers in these scenarios don't leave fb until positive fb is left for them. The seller of the bracelet didn't leave fb after the initial purchase. I looked further back at fb left to and from this seller after the SNAD was filed. He left positive fb for other buyers and then later added additional fb. After an initial "great buyer" fb, he added at a later date, "Hollister is for people in shape. U bought M but fit S, u know what's up" amongst other "positive" comments to past buyers. This wasn't seen upon first look as I only looked at recent sales.
What little I sell, I always leave fb when I print the shipping label (as you can't leave bad fb anyway) and feel it's another way to thank the buyer for their purchase. Is this a way for sellers to leave "positive" feedback but air grievances? Apologies for the lengthy description, just curious about this. I understand fb is no longer a measurement of performance, but still use it to check out a buyer or seller. Thank you again!
eBay, etc. General Question/Answer Thread
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Thank you so much @PikaboICU, and all who responded. I really appreciate all the help! .
The way you described handling a return is the way things should be handled. It can be frustrating, but good customer service as you described keeps buyers coming back. Honestly, I'm surprised a seller can send numerous nasty messages. I'm just grateful that I got good advice and is resolved.
On a side note, I read recent fb prior to purchase. Some sellers I notice use positive fb to air complaints once the buyer leaves them positive fb (comment about the buyer). The sellers in these scenarios don't leave fb until positive fb is left for them. The seller of the bracelet didn't leave fb after the initial purchase. I looked further back at fb left to and from this seller after the SNAD was filed. He left positive fb for other buyers and then later added additional fb. After an initial "great buyer" fb, he added at a later date, "Hollister is for people in shape. U bought M but fit S, u know what's up" amongst other "positive" comments to past buyers. This wasn't seen upon first look as I only looked at recent sales.
What little I sell, I always leave fb when I print the shipping label (as you can't leave bad fb anyway) and feel it's another way to thank the buyer for their purchase. Is this a way for sellers to leave "positive" feedback but air grievances? Apologies for the lengthy description, just curious about this. I understand fb is no longer a measurement of performance, but still use it to check out a buyer or seller. Thank you again!
I'm so happy to read that you got this resolved & got a full refund.
I'm just sorry this happened in the first place. If that seller continues to message you, don't even read it- just delete.
And if you sell at all, put them on your blocked list. They sound like the type that might do a retaliatory purchase & buy from you just to cause trouble.
That said, as Whateve posted, that's called a "soft positive" and is strictly forbidden!
First, report the seller, if you can't find a place to do that near the FB comment, I believe you can go to the seller's eBay profile & find a link there.
Then call eBay and have CS read it and ask that it be removed.
If that CS rep doesn't do it- call again.. That violates policy and should be immediately removed, while you're on the phone.
Sheesh that seller is the type that needs to be removed! They are exactly the type that give eBay a bad rep.
At least you can see an end in sight now- you have your money, now get the nasty comment removed and forget about this awful experience.
I hope your next purchase will be fantabulous and will wipe away all memory of this nightmare!
I'm so happy to read that you got this resolved & got a full refund.
I'm just sorry this happened in the first place. If that seller continues to message you, don't even read it- just delete.
And if you sell at all, put them on your blocked list. They sound like the type that might do a retaliatory purchase & buy from you just to cause trouble.
That said, as Whateve posted, that's called a "soft positive" and is strictly forbidden!
First, report the seller, if you can't find a place to do that near the FB comment, I believe you can go to the seller's eBay profile & find a link there.
Then call eBay and have CS read it and ask that it be removed.
If that CS rep doesn't do it- call again.. That violates policy and should be immediately removed, while you're on the phone.
Sheesh that seller is the type that needs to be removed! They are exactly the type that give eBay a bad rep.
At least you can see an end in sight now- you have your money, now get the nasty comment removed and forget about this awful experience.
I hope your next purchase will be fantabulous and will wipe away all memory of this nightmare!
Thank you so much!
To clarify, the seller did not leave me a "soft positive" but had noticed he'd done it to other members after reviewing his feedback further. He did not leave me feedback.
Their recent feedback was okay. I like to review to see if I'm dealing with a person who might be passive aggressive or a buyer who will complain about things beyond your control (material used by the manufacturer, etc).
Once I filed the SNAD, I read all of their feedback and on the second page of feedback, there was a lot of "soft positive" feedback left for other members that had not been removed. i was surprised this was left up on eBay and wished I'd been more diligent prior to purchase.
I sell occasionally so, I will definitely block this member. Thank you for the good advice!
The soft positive feedback didn't get removed because no one reported it.
If it was Buyer's Remorse yes, if it was a SNAD/INAD I believe the answer is no bit I'm not certain on the last part.
Here's the policy:
"Fee credit for a returned item or an item the buyer didn't receive"
If a buyer returns an item or reports that they didn't receive it, you must refund the buyer in full, including any shipping charges. Then we'll automatically issue your final value fee credit within 48 hours. The insertion fee for listing the item on eBay isn't refundable.
We don't issue a final value fee credit if one of the following situations happens:
- You issue a partial refund
- You refund the buyer outside of eBay, such as using PayPal's Send Money
- The buyer asks eBay to step in and help and the case is decided in the buyer's favor
It says you don't get a FVF credit if you do a partial refund, but I have. I don't refund for shipping and I charge a restocking fee, yet I still get the FVF credit for the amount I refunded.
YES!
Do NOT do that.
It violates eBay policy and you can get your account deleted for it.
Also you lose what little seller protection offered you by eBay.
If there's an issue, you're on your own or at the mercy of PP.
It's stealing- eBay gave you the platform to advertise, without them, you wouldn't have that "buyer".
Don't do it.. BLOCK that buyer and report them for trying to get you to sell outside of eBay.
I agree. The first question you should ask is why would the buyer want to do that? Red flags should go up.
Whatever the reason, it's not in your best interest.
So I'm back...
I brought a bracelet on eBay that the title said 6.5 inches. It is not the full 6.5 inches. They claim that they had a photo showing it wasn't the full 6.5....
However i focused on the 6.5 title description.
Bottom line, the missing .2 inches makes the bracelet not fit. I asked the buyer how to best go about this but they said this is how the bracelet was sold to them.
The seller claims Tiffany sold them the bracelet this way. What's my recourse?
I brought a bracelet on eBay that the title said 6.5 inches. It is not the full 6.5 inches. They claim that they had a photo showing it wasn't the full 6.5....
However i focused on the 6.5 title description.
Bottom line, the missing .2 inches makes the bracelet not fit. I asked the buyer how to best go about this but they said this is how the bracelet was sold to them.
The seller claims Tiffany sold them the bracelet this way. What's my recourse?
Hi, this is an odd situation.
I contacted a seller over the weekend with a question about the condition of a bag, and that bag had BIN or Best Offer options. The seller sent a message back and told me to make an offer, and stated her desired price. She said that she was getting a lot of offers and wanted to sell it that day. I agreed to the price but someone else bought it immediately. I sent a message to the seller thanking her, but saying that someone else bought it. Then the seller contacted me and said that she had to cancel the original purchase and so she could relist it for me to buy at the price we agreed on. I immediately purchased it and the seller said she would send it out the next day. The seller mailed the bag on Monday, it arrived today and it is awaiting pick up at the post office tomorrow. The seller sent me a message today asking if I had received it, and I explained that I would pick it up tomorrow.
This is the odd part. She told me, "I know my listing said that I don't accept returns, but I will accept a return. I have been regretting selling this bag." She then offered to buy it back from me for $100 more than I purchased it for (I guess she doesn't realize that I would lose more than $100 in seller's fees). My question is whether ethically I should send the bag back to her. I really want the bag, and it seems like she had an opportunity to change her mind before I purchased it. However, it is not the end of the world if I don't get to keep it, because there will be other bags in my life.
What would you do?
I contacted a seller over the weekend with a question about the condition of a bag, and that bag had BIN or Best Offer options. The seller sent a message back and told me to make an offer, and stated her desired price. She said that she was getting a lot of offers and wanted to sell it that day. I agreed to the price but someone else bought it immediately. I sent a message to the seller thanking her, but saying that someone else bought it. Then the seller contacted me and said that she had to cancel the original purchase and so she could relist it for me to buy at the price we agreed on. I immediately purchased it and the seller said she would send it out the next day. The seller mailed the bag on Monday, it arrived today and it is awaiting pick up at the post office tomorrow. The seller sent me a message today asking if I had received it, and I explained that I would pick it up tomorrow.
This is the odd part. She told me, "I know my listing said that I don't accept returns, but I will accept a return. I have been regretting selling this bag." She then offered to buy it back from me for $100 more than I purchased it for (I guess she doesn't realize that I would lose more than $100 in seller's fees). My question is whether ethically I should send the bag back to her. I really want the bag, and it seems like she had an opportunity to change her mind before I purchased it. However, it is not the end of the world if I don't get to keep it, because there will be other bags in my life.
What would you do?
I don't think you're obligated to return it to her. I'd wait until the bag arrived, and if I didn't love it, I'd accept her offer to take it back.
I would not sell it back to her for only $100 more though. As you pointed out, you would lose money on seller fees. I would ask her to agree to a SNAD so that she pays return postage and you get a full refund, she could then send you an additional $100 through PayPal. Or, sell it back to her through eBay for a BIN amount that would cover your seller fees, postage, plus $100.