eBay, etc. General Question/Answer Thread

[PikaboICU]

FFS! Some stupid buyer just bought one of my items and 5 mins late messaged me saying wanting to cancel. My question is "is there still a difference between I cancel v.s. buyer cancel?" I remember before if seller cancel, it impact the seller stats or something. Is it still the case? To be honest I don't see why I should initiate the cancellation. If she wants to cancel, she can go and bloody do it!
Thank you for your help in advance!

What a ditz!!

Sorry,,, you have to do the cancel but select "at buyer's request"
If you do an 'out of stock' or the like it will give you a defect.. Buyer can't initiate from their end so you have to do it but make sure to choose the buyer's request to protect your account.

Sorry- sheesh.. I blame eBay and their "we found a better deal" & "similar item" baloney they show buyers!

 

[chicinthecity777]

What a ditz!!

Sorry,,, you have to do the cancel but select "at buyer's request"
If you do an 'out of stock' or the like it will give you a defect.. Buyer can't initiate from their end so you have to do it but make sure to choose the buyer's request to protect your account.

Sorry- sheesh.. I blame eBay and their "we found a better deal" & "similar item" baloney they show buyers!

My item is one-off unique, so she can't find a better deal. Listing was for a women's pendant, colour and size detailed in the listing. Her excuse? "It's too small for my husband. " I kid you not! Will cancel and block when I get to my computer.

 

[PikaboICU]

My item is one-off unique, so she can't find a better deal. Listing was for a women's pendant, colour and size detailed in the listing. Her excuse? "It's too small for my husband. " I kid you not! Will cancel and block when I get to my computer.

Oh yea definitely block!
I don't understand what the heck "buyers" like that are thinking.. This isn't a game-
It never ceases to amaze me.. **Shaking Head**

 

[whateve]

FFS! Some stupid buyer just bought one of my items and 5 mins late messaged me saying wanting to cancel. My question is "is there still a difference between I cancel v.s. buyer cancel?" I remember before if seller cancel, it impact the seller stats or something. Is it still the case? To be honest I don't see why I should initiate the cancellation. If she wants to cancel, she can go and bloody do it!
Thank you for your help in advance!

Unfortunately ebay allows buyers to cancel within an hour of purchase unless the item has already shipped. You should do it. She can still give you feedback.

 

[chicinthecity777]

Unfortunately ebay allows buyers to cancel within an hour of purchase unless the item has already shipped. You should do it. She can still give you feedback.

Thank you for your reply. Yes I will as per PikaboICU posted as well.

 

[pinky7129]

hi all!

i sold a shirt, but turns out i mistakenly mislabeled it.
Buyer requested return, i refunded after i got the item back.

Can they still leave me negative feedback?

 

[whateve]

hi all!

i sold a shirt, but turns out i mistakenly mislabeled it.
Buyer requested return, i refunded after i got the item back.

Can they still leave me negative feedback?

Yes. Although it is very hard to find the place to give feedback on the buyer's side in this situation. As soon as a return is started, the item disappears from "orders" on the buyer's summary page. She has to do some digging to find it.

 

[Gblb]

I am hoping you all can offer a suggestion. I bought a vintage bracelet from a seller who doesn't accept returns. The seller said it was 8.66" in length. It's barely 8". The interior seller said 7.09", my measurements show 6.76". The problem is it is vintage so it has a T bar and loop closure. The ends are soldered so you can't add an extender. i could take it to a jeweler but would have to buy another piece for parts. It's a 1970's Chanel bracelet, buying a similar piece would be costly. I based my purchase on the measurements that they'd fit my wrist. It is literally short by .2 of an inch. The measurements matter here.

I don't feel this is a SNAD as measurements can differ. It does not fit myself or a friend who would take it. Do I have any recourse?


Thank you!

 

[Catbird9]

I am hoping you all can offer a suggestion. I bought a vintage bracelet from a seller who doesn't accept returns. The seller said it was 8.66" in length. It's barely 8". The interior seller said 7.09", my measurements show 6.76". The problem is it is vintage so it has a T bar and loop closure. The ends are soldered so you can't add an extender. i could take it to a jeweler but would have to buy another piece for parts. It's a 1970's Chanel bracelet, buying a similar piece would be costly. I based my purchase on the measurements that they'd fit my wrist. It is literally short by .2 of an inch. The measurements matter here.

I don't feel this is a SNAD as measurements can differ. It does not fit myself or a friend who would take it. Do I have any recourse?


Thank you!

How disappointing!

When you say "measurements can differ" I think .2 is a significant difference when it comes to bracelets that have a clasp, especially that kind of closure. You need a little extra length just to get the T-bar through the loop far enough to secure it. Personally I think a SNAD would be reasonable. However, you could first try contacting the seller and explaining the problem, and ask if she would allow a return.

Another option would be to sell it yourself, hopefully breaking even on your cost.

Good luck!

 

[Gblb]

How disappointing!

When you say "measurements can differ" I think .2 is a significant difference when it comes to bracelets that have a clasp, especially that kind of closure. You need a little extra length just to get the T-bar through the loop far enough to secure it. Personally I think a SNAD would be reasonable. However, you could first try contacting the seller and explaining the problem, and ask if she would allow a return.

Another option would be to sell it yourself, hopefully breaking even on your cost.

Good luck!

Thank you for your reply and advice. I have contacted the seller and respectfully requested a return.

 

[ccbaggirl89]

hi all!

i sold a shirt, but turns out i mistakenly mislabeled it.
Buyer requested return, i refunded after i got the item back.

Can they still leave me negative feedback?

look on your feedback page, as if you plan to leave feedback for someone, and if their name/transaction appears, then yes,they can. i believe feedback options are only removed when transactions are fully cancelled by a buyer request, and not just refunded

 

[Shona1409]

They can leave negative feedback, my advice if a refund has been given is to cancel the transaction completely

 

[Gblb]

I am hoping you all can offer a suggestion. I bought a vintage bracelet from a seller who doesn't accept returns. The seller said it was 8.66" in length. It's barely 8". The interior seller said 7.09", my measurements show 6.76". The problem is it is vintage so it has a T bar and loop closure. The ends are soldered so you can't add an extender. i could take it to a jeweler but would have to buy another piece for parts. It's a 1970's Chanel bracelet, buying a similar piece would be costly. I based my purchase on the measurements that they'd fit my wrist. It is literally short by .2 of an inch. The measurements matter here.

I don't feel this is a SNAD as measurements can differ. It does not fit myself or a friend who would take it. Do I have any recourse?


Thank you!

A quick update. I respectfully asked the seller for a refund as the measurements did not match the description and the purchase was based upon the provided measurements. I do love the bracelet and explained the bracelet cannot be altered by a jeweler or Chanel repair. Measurements were off by 1.66" in total length and .36" of the interior length. The seller responded that they are" getting screwed selling on eBay and not making any money." They will accept a return if I not only pay for return shipping but the shipping and insurance they paid to ship the item to me. The item was listed with free expedited shipping via priority mail.

It's a little over $20.00 in costs I would have to pay the seller to return the item. I shouldn't have to pay for their initial shipping and insurance. Technically, not even the return as the item was not as described. Would you remind the seller of ebay's policies or open a claim? I've never filed a claim before and certainly do not want to hurt a sellers rating. But, this seems unfair. There was another bidder so a second chance offer could also given. Thank you!

 

[PikaboICU]

A quick update. I respectfully asked the seller for a refund as the measurements did not match the description and the purchase was based upon the provided measurements. I do love the bracelet and explained the bracelet cannot be altered by a jeweler or Chanel repair. Measurements were off by 1.66" in total length and .36" of the interior length. The seller responded that they are" getting screwed selling on eBay and not making any money." They will accept a return if I not only pay for return shipping but the shipping and insurance they paid to ship the item to me. The item was listed with free expedited shipping via priority mail.

It's a little over $20.00 in costs I would have to pay the seller to return the item. I shouldn't have to pay for their initial shipping and insurance. Technically, not even the return as the item was not as described. Would you remind the seller of ebay's policies or open a claim? I've never filed a claim before and certainly do not want to hurt a sellers rating. But, this seems unfair. There was another bidder so a second chance offer could also given. Thank you!

I would file the claim..
Open the SNAD and cease communicating with the seller.
You tried.. You are not responsible for ANY of those costs..
Their measurements were off and with jewelry 1/2 an inch can mean the difference between it fitting or not..

If the seller agrees to the refund & issues the label after you file a case, they wont be harmed.
The only way they get a defect for it is if they refuse to make it right. It's a case without seller resolution..
It's up to you but I would open the case rather than have the seller try to force you to pay anything for this.. They might even try to withhold original shipping etc.. NONE of the costs should be paid by you..

 

[chicinthecity777]

A quick update. I respectfully asked the seller for a refund as the measurements did not match the description and the purchase was based upon the provided measurements. I do love the bracelet and explained the bracelet cannot be altered by a jeweler or Chanel repair. Measurements were off by 1.66" in total length and .36" of the interior length. The seller responded that they are" getting screwed selling on eBay and not making any money." They will accept a return if I not only pay for return shipping but the shipping and insurance they paid to ship the item to me. The item was listed with free expedited shipping via priority mail.

It's a little over $20.00 in costs I would have to pay the seller to return the item. I shouldn't have to pay for their initial shipping and insurance. Technically, not even the return as the item was not as described. Would you remind the seller of ebay's policies or open a claim? I've never filed a claim before and certainly do not want to hurt a sellers rating. But, this seems unfair. There was another bidder so a second chance offer could also given. Thank you!

I suggest you file a case asap and don't communicate with the seller outside the case any more. You shouldn't be liable for the shipping charges either way.