I have bought many times from the US and had items shipped to an address within the US. I am in Canada. Your buyer needs to add the US address to her PayPal account before she pays. I have never heard of the option that e bay is giving you. I didn't think the seller could edit where they ship?
eBay, etc. General Question/Answer Thread
- Thread starter Japster
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What BeenBurned said and after you upload tracking info into the case (if the buyer opens one) CALL eBay and have them close the case in your favor, while you're on the phone.
Have your buyer check with neighbors, check their garage, bushes etc.. Sometimes postal carriers will hide packages so they don't get stolen.
You can do it, but I wouldn't recommend it. The buyer needs to change her "ship to" address on eBay and Pay Pal before paying. If you ship to a different address without her having done this, you lose your Seller Protection. Make sure she corrects the address before paying.
She will lose any claim. The tracking shows the item was delivered so you aren't responsible. She is the one who should follow up with the post office if she wants to find it. I don't think I would tell her this but the post office can check the tracking and find the gps location where it was scanned delivered. So if it was scanned delivered but delivered to someone else or not really delivered, they would know that. There are cases where a postal worker scans items as delivered when they are still at the post office. Most likely it was put in the wrong mailbox. I had this happen to a buyer recently and after over a week, he found it.
Thank you! That's good info to know. I didn't know they have gps locations.
Luckily she just messaged me that it arrived today! I didn't even respond to her original message yet. I was going to wait until the end of the night.
What to do?
So i purchased a item on 10/5. It's free shipping and the seller only has 3 feedbacks, I message her on the 11th and yesterday and still no respond. I try to file a DNR but I couldn't since she hasn't accept my money by paypal. So my question is can I cancel the transaction or whats my other options? Thank you.
So i purchased a item on 10/5. It's free shipping and the seller only has 3 feedbacks, I message her on the 11th and yesterday and still no respond. I try to file a DNR but I couldn't since she hasn't accept my money by paypal. So my question is can I cancel the transaction or whats my other options? Thank you.
you, as the sender, have to file the lost case with USPS and *hope* that she assists you on her end by following up with her postman/post office, too. the sender always has to file b/c they are the ones who purchase the original postage (which may/may not have insurance and etc. that can be refunded). start calling the post office/postmaster (in her city where it says it was delivered) immediately, time is of the essence when a package goes missing. the longer you wait, the less likely it is to be found. i think you have to wait maybe 14-21 days before you can officially file... until then you have to call daily, pretty much, and ask people to hunt down your item. if it's truly lost then tell her you'd be happy to refund after the USPS closes the case and issues you a refund for the insured cost or whatever. at least that way (if she's not legit) she doesn't get the item and money, too. but don't assume she's dishonest. i've had many items say 'delivered' and they were delivered... to wrong addresses and etc. postal people make lots of errors. 2 weeks is already a lot of time wasted and if it's truly lost you could probably file right away.
Not correct.
When appropriate (i.e., when a package is eligible for an insurance claim), either party can file a claim. However in this case, with tracking showing delivery, no claim will be paid out.
I believe that there was a time (several years ago) when it did have to be the purchaser/sender who had to file a claim but that was changed a long time ago.
This happened to me. Most likely there's a problem with the PayPal email address that she used in the listing. She won't get paid until she fixes that.
You can go to your Pay Pal account and cancel the unclaimed payment.
https://www.paypal.com/selfhelp/article/FAQ637
"Here's how to cancel a pending payment:
- Log in to your PayPal account.
- Under the Summary page, locate the pending payment.
- Click Cancel under the pending payment.
- Click Cancel Payment.
- You can only cancel an unclaimed payment that has a "Cancel" link next to it.
- A pending payment is automatically canceled if the recipient doesn’t claim or accept it within 30 days.
- If you paid with a debit or credit card and the payment is canceled, the money will be refunded to that card. It may take up to 30 days for the refund to appear on your card statement.
- If you paid with your bank account and the payment is canceled, that money will be refunded to your PayPal balance. It may take up to 3-5 business days for the refund to appear on your PayPal account."
I just got into buying handbags to hopefully sell on eBay. I'm a long time established seller with a profitable toy selling account. Reading all these issues makes me nervous. It's easy to sell a used toy from the 70s in used condition but a handbag is a different level of expectation.
It depends on the price range to some degree. If you don't know your brand well, you are going to have problems. Buyers are unpredictable though. I've sold purses that were fantastic condition that I got complaints about and others that were sorry looking that the buyers loved.
Trust me, I understand . Every time I send out a vintage toy with a solid description and good photos I get nervous that they won't agree with my description and leave negative feedback. I've been at it for a while and haven't had a blemish on my account to date however it's bound to happen because you cannot satisfy anyone. I know my brands for handbags but not every way to authenticate a bag. I'd be more of a vintage seller.
. I'm trying to get someone to give me some info on a 1950s Saks Fifth Avenue handbag I just got. No one seems to be jumping at the question.anyone w/ an answer, please? i sold an item via best offer and she contacted me within a few seconds with a lame cancel request that she initiated. i went ahead and agreed to the cancel request that she initiated. so why does her name and the item still appear under my feedback section, as though we could leave feedback for each other? i thought when the buyer asks for a cancel there should be no feedback option?