eBay, etc. General Question/Answer Thread

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#6,617
holiday123 said:
Hi, can someone tell me how I won this? Did I beat myself? Starting bid was $35 and reserve was not met. I put $45 as my max bid, no one else bid, but when I checked back, I won at $45. Not that I'm not happy, but a little confused how I outbid myself?

http://www.ebay.com/itm/Blue-coach-bag-/232100917478
Click to expand...

Hello,

Looks like the reserve was $45 so when nobody else bid, the system bid automatically for you so that you won at the reserve price.
Had the reserve been $40. you would have won for that.

Nice bag & still a bargain! Congrats.

ETA: I will never understand why people pay to put a reserve. She could've just started the auction at her minimum of $45. and there would be no charge..
 
#6,618
PikaboICU said:
Hello,

Looks like the reserve was $45 so when nobody else bid, the system bid automatically for you so that you won at the reserve price.
Had the reserve been $40. you would have won for that.

Nice bag & still a bargain! Congrats.

ETA: I will never understand why people pay to put a reserve. She could've just started the auction at her minimum of $45. and there would be no charge..
Click to expand...
Ah that makes sense. I was worried no one else would bid and I didn't want to pay the buy it now price so it was a nice surprise that I won, I just couldn't figure out how. Thanks for the insight.
 
#6,619
holiday123 said:
Hi, can someone tell me how I won this? Did I beat myself? Starting bid was $35 and reserve was not met. I put $45 as my max bid, no one else bid, but when I checked back, I won at $45. Not that I'm not happy, but a little confused how I outbid myself?

http://www.ebay.com/itm/Blue-coach-bag-/232100917478
Click to expand...

PikaboICU said:
Hello,

Looks like the reserve was $45 so when nobody else bid, the system bid automatically for you so that you won at the reserve price.
Had the reserve been $40. you would have won for that.

Nice bag & still a bargain! Congrats.

ETA: I will never understand why people pay to put a reserve. She could've just started the auction at her minimum of $45. and there would be no charge..
Click to expand...

You placed the $35 bid then 28 seconds later made the next bid of $45 which happened to meet the reserve. When the reserve is met, the price immediately jumps to that amount. (Had you bid $70, the bidding would have jumped to $45, the reserve.)

In the 14 minutes between when you placed the $45 bid and the end of the listing, had another bidder come in and bid, the price could have gone higher.

In this case, I don't understand the reason for a reserve either. Usually sellers use a reserve in cases where they want to encourage a bidding war so they start the bidding really low (99 cents or 9.99, etc.) but don't want to have to sell for that low price should a bidding war not happen. But in a case where the opening bid is so close to the reserve, she wasted her money, IMO.
 
  • Like
Reactions: whateve, holiday123 and PikaboICU
#6,620
PikaboICU said:
Yep, Whateve is right..

The only thing is: Being familiar with pay after delivery because I use it occasionally; PP paid for the purchase immediately so I'm fairly sure they will take that money from your account on the date you agreed BUT you'll get it back after the case closes in your favor.
Unless you can get the case closed before the date you agreed for PP to take the money.
Click to expand...

That really sucks. When they refund me does it go straight back to my bank account or to my PayPal account?

I recently purchased something from a company that refunded me because they no longer had the product. The money went to my PayPal account and I ended up losing about $50 in the conversion back to CAD :sad:

I wonder if I should open a case now. I don't want this money taken from my account just for me to lose on the conversion for nothing.

I thought the whole point of Pay after Delivery was that if things don't go right you contact PayPal and they don't take the payment from you and settle it with the seller themselves. That's what it says every time I use it anyways
 
#6,621
Chickii86 said:
That really sucks. When they refund me does it go straight back to my bank account or to my PayPal account?

I recently purchased something from a company that refunded me because they no longer had the product. The money went to my PayPal account and I ended up losing about $50 in the conversion back to CAD :sad:

I wonder if I should open a case now. I don't want this money taken from my account just for me to lose on the conversion for nothing.

I thought the whole point of Pay after Delivery was that if things don't go right you contact PayPal and they don't take the payment from you and settle it with the seller themselves. That's what it says every time I use it anyways
Click to expand...
That's what I would think too. I think you should open the case before the day they are scheduled to take the payment. Maybe that will stop them from taking the payment. It should be a slam-dunk in your favor since it was never shipped. It shouldn't be your problem that her e-check was declined. Paypal should have had the money on hold so she wouldn't have been able to withdraw it until after delivery.
 
  • Like
Reactions: Chickii86
#6,622
Chickii86 said:
That really sucks. When they refund me does it go straight back to my bank account or to my PayPal account?

I recently purchased something from a company that refunded me because they no longer had the product. The money went to my PayPal account and I ended up losing about $50 in the conversion back to CAD :sad:

I wonder if I should open a case now. I don't want this money taken from my account just for me to lose on the conversion for nothing.

I thought the whole point of Pay after Delivery was that if things don't go right you contact PayPal and they don't take the payment from you and settle it with the seller themselves. That's what it says every time I use it anyways
Click to expand...

whateve said:
That's what I would think too. I think you should open the case before the day they are scheduled to take the payment. Maybe that will stop them from taking the payment. It should be a slam-dunk in your favor since it was never shipped. It shouldn't be your problem that her e-check was declined. Paypal should have had the money on hold so she wouldn't have been able to withdraw it until after delivery.
Click to expand...


The one time I had to get a refund, it was credited to my PP account.
My refund came through before they were to take out the payment. My seller refunded me so PP never took the payment.
Since it never shipped, if you file before they are to take the $$, I believe it's goes on hold until after the resolve the case.

The thing is PP pays up front so they paid the seller on the day you made the purchase and it seems the seller withdrew the money- that's why they refunded with an e-check and a bad one at that. (Off topic a bit but I don't think sellers should be allowed to refund with an e-check, I had to wait 10 days for one to clear from a seller and yet my payment was made immediately)

I agree you should file the INR case BEFORE the date the payment is to be deducted.. I'm going to check PP FAQ's and find the PAD info.. I'll edit & post below.. You should probably file with PP to prevent them from taking the $$ from your account..

ETA: Per the PAD policy:
"When you use Pay After Delivery, we pay the seller right away, so there's no delay in sending you the item. We withdraw the payment from your bank account 14 days later.

You still have full coverage on your payments. If you don’t receive your item or the item isn’t what you expected, just let us know by reporting a problem in the PayPal Resolution Center. If you report the problem within 14 days of making your purchase, we’ll put your payment on hold and you won’t pay until the dispute is resolved."
 
  • Like
Reactions: Chickii86
#6,623
Chickii86
Sorry that was a bit confusing..
I was posting about 2 refunds..
One that was never taken out & another that was & was credited back to my PP balance.

But it shouldn't matter as the policy states, if you file thru PP's resolution center, they shouldn't take the $$ out of your account.
I filed on eBay so that's why the one was taken from my account & credited back to my PP balance.
 
  • Like
Reactions: Chickii86
#6,624
I have had "pay after delivery refunds" previously.

1. The were still 10 days before the funds were due to be debited from my account. When the seller refunded then it simply cancelled the PAD transaction and no money was taken from me.
2. The refund was processed after the funds had been debited from my account. The refund was a credit to my PP balance.

Hope that helps.
 
  • Like
Reactions: PikaboICU and Chickii86
#6,625
Thanks everyone, you guys have made me feel a lot better about this situation. The person I talked to from PayPal told me to file on the 18th, but that goes against their written policy of filing within 14 days. So I'm going to file on Wednesday, which is day 13.

This situation has been stressful. I clearly have taken all my good eBay experiences for granted. Definitely going to be much more careful in the future

I don't know what I would have done without everyone here, seriously. I appreciate how patient you all were with answering my questions :flowers:
 
  • Like
Reactions: PikaboICU and whateve
#6,626
Ok so here is another update. I just received a message on eBay from the seller stating this:

I'm sending this email to document that I think both ebay and paypal are going to screw up this refund. As of right minutes of this email, both Ebay and Paypal has de-activated the refund button (because I had already clicked it last week) but won't reverse the cancelled shipping postage or the paypal fee that was charged to me when you made payment. I have no idea why. Based on past experiences of these company screwups, I predict multiple phone calls to customer service and a long wait to resolve. Hence, one of many reasons why I have a no return policy on ebay. But you can see for yourself with this transaction.

She posted screenshots of her end of PayPal. She has a PayPal balance that is $44 dollars than what I paid her. Im wondering why PayPal wouldn't start by taking that. Its my birthday tomorrow and I really just want this to be over :tdown:
 
#6,628
I have a buyer that claims her item is missing. The tracking number says it's been delivered. I asked her to check with her post man and she never gave me a clear answer if she did. She said the post man delivers so many packages that he isn't going to remember 1. I also asked her to go to her local post office and let them know it wasn't delivered and see if they can open a lost item case. She didn't give me a direct answer about that either, no case number or anything. Just that she hopes it shows up. It's now been 2 weeks and she wants a refund.
I don't want to refund her because for all I know she has the item. She said I should file a case with USPS. It was a $25 item shipped first class mail and it wasn't insured. I know I won't be getting any money back. Is there a way to prove the item is really lost? If it's really lost, I have no problem refunding her. I plan on asking her for more information before even offering a refund like the case number for the lost package, who she spoke with at the post office, and which post office she went to.
Does USPS investigate if the item says delivered but it wasn't? Does the case have to be opened by the sender? If this is mail fraud, I don't want to be involved in claiming it wasn't delivered if it was. Will USPS admit the package was lost?
Tia for any advice.
 
#6,629
yakusoku.af said:
I have a buyer that claims her item is missing. The tracking number says it's been delivered. I asked her to check with her post man and she never gave me a clear answer if she did. She said the post man delivers so many packages that he isn't going to remember 1. I also asked her to go to her local post office and let them know it wasn't delivered and see if they can open a lost item case. She didn't give me a direct answer about that either, no case number or anything. Just that she hopes it shows up. It's now been 2 weeks and she wants a refund.
I don't want to refund her because for all I know she has the item. She said I should file a case with USPS. It was a $25 item shipped first class mail and it wasn't insured. I know I won't be getting any money back. Is there a way to prove the item is really lost? If it's really lost, I have no problem refunding her. I plan on asking her for more information before even offering a refund like the case number for the lost package, who she spoke with at the post office, and which post office she went to.
Does USPS investigate if the item says delivered but it wasn't? Does the case have to be opened by the sender? If this is mail fraud, I don't want to be involved in claiming it wasn't delivered if it was. Will USPS admit the package was lost?
Tia for any advice.
Click to expand...
If tracking shows delivery, you are protected. You do not have to issue a refund and if the buyer opens a case, you only need to submit tracking that shows delivery on (date) and (time).

Even if there's insurance on the package, with tracking showing delivery, the post office won't pay a claim.
 
  • Like
Reactions: kaydelongpre, Giant21Lover and PikaboICU
#6,630
i have a buyer who is in the UK, bought my bag but hasn't yet paid for it and wants me to ship it to an address in the us. i spoke to someone at ebay and they said once the buyer pays i can go in and edit the ship to address. i have never done this. am wondering if anyone on the forum had done this?
 
You must log in or register to reply here.
Top