eBay, etc. General Question/Answer Thread

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#6,646
ccbaggirl89 said:
anyone w/ an answer, please? i sold an item via best offer and she contacted me within a few seconds with a lame cancel request that she initiated. i went ahead and agreed to the cancel request that she initiated. so why does her name and the item still appear under my feedback section, as though we could leave feedback for each other? i thought when the buyer asks for a cancel there should be no feedback option?
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Well technically she shouldn't be able to leave FB but I've read about this many times on the eBay boards..
Sellers getting negative FB after cancelling for the buyer at their request.
If she happens to leave a neg- and you have eBay messages of her asking to cancel, you should be able to call eBay and have it removed.

They might leave it (and allow FB) because of seller cancellations due to out of stock etc..
Or it could be a glitch or a programming error, one would think since there was a cancel, there was no transaction for which to leave FB but for some reason people are still allowed to leave it for cancelled transactions. Go figure..
 
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#6,647
ccbaggirl89 said:
anyone w/ an answer, please? i sold an item via best offer and she contacted me within a few seconds with a lame cancel request that she initiated. i went ahead and agreed to the cancel request that she initiated. so why does her name and the item still appear under my feedback section, as though we could leave feedback for each other? i thought when the buyer asks for a cancel there should be no feedback option?
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I've had this happen and we were allowed to leave feedback for each other. In a few cases, the buyer gave me good feedback. I didn't give them any feedback. A buyer is allowed to cancel within an hour of the sale for any reason.
 
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#6,648
whateve said:
I've had this happen and we were allowed to leave feedback for each other. In a few cases, the buyer gave me good feedback. I didn't give them any feedback. A buyer is allowed to cancel within an hour of the sale for any reason.
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PikaboICU said:
Well technically she shouldn't be able to leave FB but I've read about this many times on the eBay boards..
Sellers getting negative FB after cancelling for the buyer at their request.
If she happens to leave a neg- and you have eBay messages of her asking to cancel, you should be able to call eBay and have it removed.

They might leave it (and allow FB) because of seller cancellations due to out of stock etc..
Or it could be a glitch or a programming error, one would think since there was a cancel, there was no transaction for which to leave FB but for some reason people are still allowed to leave it for cancelled transactions. Go figure..
Click to expand...

whateve said:
I've had this happen and we were allowed to leave feedback for each other. In a few cases, the buyer gave me good feedback. I didn't give them any feedback. A buyer is allowed to cancel within an hour of the sale for any reason.
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if i can follow up with you both (if you know)... what if i had not allowed the cancel and just let her go down as a non-paying bidder (she hadn't yet paid). does a NPB get the chance to leave feedback after you report them and go through that process? she had a very low feedback score (like 4) and yet knew how to cancel within a few minutes and etc., which leads me to think this is one of her multiple names for nonsense and a NPB strike should have been done
 
#6,649
ccbaggirl89 said:
if i can follow up with you both (if you know)... what if i had not allowed the cancel and just let her go down as a non-paying bidder (she hadn't yet paid). does a NPB get the chance to leave feedback after you report them and go through that process? she had a very low feedback score (like 4) and yet knew how to cancel within a few minutes and etc., which leads me to think this is one of her multiple names for nonsense and a NPB strike should have been done
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To my knowledge, if you manually file a UPI the buyer can leave feedback until the case is closed (or after they pay, if they pay). Once the case is closed in your favor you can call eBay and have the feedback removed, if any was left. Once the case is closed, the buyer can't leave feedback.

If you use the Unpaid Item Assistant (opens case automatically), the following applies:

http://pages.ebay.com/help/sell/unpaid-item-assistant.html#feedback
"As soon as Unpaid Item Assistant opens a case, the buyer won't be able to leave Feedback for your transaction until the case is closed and you've received payment.

If a buyer doesn't pay, we record an unpaid item in their account, and any Feedback left for your transaction before the case was opened is removed. If the buyer hasn't left Feedback yet, they won't be able to once the unpaid item is recorded on their account."
 
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#6,651
whateve said:
I'm trying to understand why this listing on ebay.com has the price shown in Australian dollars rather than US dollars when the item is shipped from the US.

http://www.ebay.com/itm/Purse-Feet-...778174?hash=item4d4c5f07fe:g:IWIAAOSwLF1YAfng
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The seller is in Australia. I suspect the item location is incorrect. Check out their feedback...not a pretty picture!
ETA: items are probably shipped from AU to a US warehouse, then shipped to the US buyer via USPS. Just speculating.
 
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#6,652
Catbird9 said:
The seller is in Australia. I suspect the item location is incorrect. Check out their feedback...not a pretty picture!
ETA: items are probably shipped from AU to a US warehouse, then shipped to the US buyer via USPS. Just speculating.
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Thanks. I just noticed the extended shipping time, which indicates the items aren't really in the US.
 
#6,653
whateve said:
I'm trying to understand why this listing on ebay.com has the price shown in Australian dollars rather than US dollars when the item is shipped from the US.

http://www.ebay.com/itm/Purse-Feet-...778174?hash=item4d4c5f07fe:g:IWIAAOSwLF1YAfng
Click to expand...

Catbird9 said:
The seller is in Australia. I suspect the item location is incorrect. Check out their feedback...not a pretty picture!
ETA: items are probably shipped from AU to a US warehouse, then shipped to the US buyer via USPS. Just speculating.
Click to expand...

whateve said:
Thanks. I just noticed the extended shipping time, which indicates the items aren't really in the US.
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When I see those types of listings, I assume the items are coming from China.
 
#6,656
I recently upgraded my account to be an eBay store, and am about to take my first vacation since the change. I have over 100 items listed, so I want to take advantage of the Vacation Settings option. I will be away from this Monday to the following Friday (12 days) - I will be in the US with lots of email access, but won't have access to the items I have listed.

Question 1: I see that I can allow my listings to remain up and be purchased OR I can hide them and prevent purchases. I am inclined to leave them up, but wondered if there is a best practice?

Question 2: I also see that I can have a message at the top of my store and listings informing buyers that I am away. Does anyone have any recommended language for this? eBay's is "This seller is currently away until <mm/dd/yyyy>. If you make a purchase, there may be a delay in processing your order." I want to specify that I won't be able to ship till the date of return - so I was thinking: "This seller is currently away until <mm/dd/yyyy>. If you make a purchase, your order will be shipped on <mm/dd/yyyy>.

Question 3: Will I be penalized by eBay for shipping upon my return, or do I need to change my handling time to accommodate?

Thanks for any other helpful advice!
 
#6,658
bakeacookie said:
What's the difference between ShipCover Insurance and USPS Insurance? USPS insurance cost more than ShipCover it seems.
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ShipCover is a separate company from the post office. You'd have to file your claims with them. I don't know how reliable they are and what proof you would need. I've never filed a claim with either them or USPS. Since you automatically get $50 of insurance with USPS, I wonder if you would have to file both places.
 
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#6,659
whateve said:
ShipCover is a separate company from the post office. You'd have to file your claims with them. I don't know how reliable they are and what proof you would need. I've never filed a claim with either them or USPS. Since you automatically get $50 of insurance with USPS, I wonder if you would have to file both places.
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Is it automatic or do I have to click the box and choose USPS for $50 insurance for flat rate?

I ended up going with the USPS and paying extra to cover the full $75 item cost but I thought it was odd that it was almost half the cost.
 
#6,660
bakeacookie said:
Is it automatic or do I have to click the box and choose USPS for $50 insurance for flat rate?

I ended up going with the USPS and paying extra to cover the full $75 item cost but I thought it was odd that it was almost half the cost.
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When you purchase insurance, you're paying for full coverage up to whatever amount you insure for so essentially, you're throwing away the $50 free insurance coverage they give you if you don't purchase extra.
 
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