eBay, etc. General Question/Answer Thread

[BeenBurned]

i wouldn't care, personally. i don't think you're entitled to a shipping refund, but could note in feedback that it was listed as priority but sent parcel post. it could also be an error on the seller's part. sometimes i do the opposite - list parcel post and ship priority. sometimes i list priority and ship something else. most people don't care, really. if someone really needs a package quickly they usually will mention it beforehand. most people are truly very accommodating and just happy to get what they ordered, myself included, lol

It's perfectly acceptable for a seller to UPGRADE shipping and use a faster and more expensive method than was advertised. But sellers are NOT allowed to downgrade to a cheaper and slower shipping method if they've advertised priority mail.

You say "most people don't care." I disagree. People expect to get what they paid for, whether it's the item or the shipping method. Why should the buyer have to wait several extra days because the item wasn't sent by the speedy service offered?

 

[JadaStormy]

I thought the "new" name for parcel post was "parcel select."

This is what you might consider. Calculate the shipping cost of based on the approximate weight and go to usps.com and calculate shipping cost of both Priority and parcel post. Since the listing stated priority mail, I would probably email the seller that you noticed she made a shipping error in using parcel post (or whatever term) when she advertised Priority mail and since you paid for priority, you'd like a refund of the $x difference in cost.

Oops, it's actually a new name for Standard post, my mistake. Thank-you, I think I'll try this approach and see what happens.

 

[JadaStormy]

i wouldn't care, personally. i don't think you're entitled to a shipping refund, but could note in feedback that it was listed as priority but sent parcel post. it could also be an error on the seller's part. sometimes i do the opposite - list parcel post and ship priority. sometimes i list priority and ship something else. most people don't care, really. if someone really needs a package quickly they usually will mention it beforehand. most people are truly very accommodating and just happy to get what they ordered, myself included, lol

I disagree. I'm a seller myself. I almost always list first class mail and then upgrade to priority if it's not too much more. But if it is more, then I haven't promised the buyer something I can't deliver. I also never charge for shipping, I just build it into the price of the item.

If the shipping was free then I wouldn't care if they listed priority and shipped with a slower method, but technically they still should be shipping based on whatever is in their listing.

I am going out of town and if the item was shipped priority it would arrive before I left, so it makes it more annoying in this instance.

 

[Chickii86]

It's not the only Sukey on ebay. Very few bags are OOAK so I would just be patient and find another. But for future purchases, have bags authenticated BEFORE buying!

If Castira says it's fake, I trust her!

I definitely will have it authenticated before next time lol lesson learned! Hopefully an authentic Guccissima Sukey Medium Top Handle pops up soon *prays* lol

 

[Chickii86]

has she shipped it yet? maybe show her the authentication paperwork you received. i would call ebay and/or paypal right away for guidance and let them know you believe you purchased a fraudulent item.

I called PayPal immediately after reading it was fake here and they were great, they actually got her on the phone with me and we spoke. She was insistent its real because she only has one and rebagg didn't decline it due to authenticity. She marked it as shipped but when I pressed her about it she told me its still at her office ready to be shipped, I told her not to ship it until I got back to her.

I'll be emailing her now to decline having it shipped. I don't want a bag where its authenticity is even a question.

ETA: I did forward her the email from Castira. So she knows, but she insists that rebagg says its authentic... they didn't say anything about authenticity though, at least in the emails I saw.

 

[Chickii86]

Welcome to the Purse Forum!
Two authentications deem this bag fake, and there's an imperfection in one of the handles. If it were me, I would pass on it and keep looking. Trust your instincts - you don't want a fake bag!

ETA: You certainly can authenticate a bag with pictures. What poppycock!

Thank you for the welcome! I had intended to have the imperfection fixed but yeah, its not worth it. I really want this bag so I hope another one comes up soon

 

[whateve]

I called PayPal immediately after reading it was fake here and they were great, they actually got her on the phone with me and we spoke. She was insistent its real because she only has one and rebagg didn't decline it due to authenticity. She marked it as shipped but when I pressed her about it she told me its still at her office ready to be shipped, I told her not to ship it until I got back to her.

I'll be emailing her now to decline having it shipped. I don't want a bag where its authenticity is even a question.

ETA: I did forward her the email from Castira. So she knows, but she insists that rebagg says its authentic... they didn't say anything about authenticity though, at least in the emails I saw.

I bet Rebagg won't mention authenticity in their reply. They are very unspecific when they decline to take your bag. I doubt they said it was specifically due to an imperfection in the handle. I had a bag declined and this is what the email said:
"We very much appreciate your interest in selling to Rebagg. Unfortunately, based on the photos received, we are unable to purchase your item due to the following reason:

Current condition presented or photographed, is not acceptable. We have strict condition standards and typically focus on bags in either great condition or with very limited wear. If you feel the photos you submitted did not represent your bag(s) please resend."

My bag was in excellent condition so it is a mystery as to why they declined it.

 

[PikaboICU]

I bet Rebagg won't mention authenticity in their reply. They are very unspecific when they decline to take your bag. I doubt they said it was specifically due to an imperfection in the handle. I had a bag declined and this is what the email said:
"We very much appreciate your interest in selling to Rebagg. Unfortunately, based on the photos received, we are unable to purchase your item due to the following reason:

Current condition presented or photographed, is not acceptable. We have strict condition standards and typically focus on bags in either great condition or with very limited wear. If you feel the photos you submitted did not represent your bag(s) please resend."

My bag was in excellent condition so it is a mystery as to why they declined it.

I completely agree.
They would never offend a customer nor invite an argument/debate by stating the bag was counterfeit.
That would cause way too many angry feelings and/or flurries of emails insisting on authenticity.

 

[Chickii86]

I completely agree.
They would never offend a customer nor invite an argument/debate by stating the bag was counterfeit.
That would cause way too many angry feelings and/or flurries of emails insisting on authenticity.

I bet Rebagg won't mention authenticity in their reply. They are very unspecific when they decline to take your bag. I doubt they said it was specifically due to an imperfection in the handle. I had a bag declined and this is what the email said:
"We very much appreciate your interest in selling to Rebagg. Unfortunately, based on the photos received, we are unable to purchase your item due to the following reason:

Current condition presented or photographed, is not acceptable. We have strict condition standards and typically focus on bags in either great condition or with very limited wear. If you feel the photos you submitted did not represent your bag(s) please resend."

My bag was in excellent condition so it is a mystery as to why they declined it.

She forwarded the emails between her and rebagg and they did state specifically that it was being declined due to "an open seam under the handle which caused the stitches to unravel".

It is a pretty minor/easily fixable or hideable flaw, so I'm almost wondering if maybe they used that as a reason to decline the bag? So that they wouldn't have to say it's not authentic. I don't know. They also waived the $10 fee for declining the bag.

She agreed to cancel today, which I appreciate. But I feel bad because she says she feels upset and accused. I hate knowing I'm the cause of someone being upset her email was a bit harsh. I'm not sure what feedback to leave since she's asking for positive feedback. I don't have anything negative to say about her personally but I'm not sure what to say. I do think that she honestly thinks the bag is authentic.

Just a crappy situation all around

 

[BeenBurned]

She agreed to cancel today, which I appreciate. But I feel bad because she says she feels upset and accused. I hate knowing I'm the cause of someone being upset her email was a bit harsh. I'm not sure what feedback to leave since she's asking for positive feedback. I don't have anything negative to say about her personally but I'm not sure what to say. I do think that she honestly thinks the bag is authentic.

Just a crappy situation all around

In this case, I wouldn't leave any feedback, at least ATM. She certainly doesn't deserve positive feedback because honest mistake or not, she listed a fake, something that wouldn't have happened had she verified authenticity ahead of time. Then after being told it's fake and you requested the cancellation, she still insisted that it's authentic.

If you find that the bag is relisted after this cancellation, at that point, I think the seller should get appropriate feedback since she was on notice that it's fake and without a professional authentication, relisted.

But again, IMO she certainly doesn't deserve a positive!

ETA: Did you happen to notice that c.imperial.jewels has 2 negs for fake jade?
http://feedback.ebay.ca/ws/eBayISAP...sspagename=VIP:feedback&ftab=FeedbackAsSeller

 

[Chickii86]

In this case, I wouldn't leave any feedback, at least ATM. She certainly doesn't deserve positive feedback because honest mistake or not, she listed a fake, something that wouldn't have happened had she verified authenticity ahead of time. Then after being told it's fake and you requested the cancellation, she still insisted that it's authentic.

If you find that the bag is relisted after this cancellation, at that point, I think the seller should get appropriate feedback since she was on notice that it's fake and without a professional authentication, relisted.

But again, IMO she certainly doesn't deserve a positive!

ETA: Did you happen to notice that c.imperial.jewels has 2 negs for fake jade?
http://feedback.ebay.ca/ws/eBayISAPI.dll?ViewFeedback2&userid=c.imperial.jewels&&_trksid=p2047675.l2560&rt=nc&iid=191979270121&sspagename=VIP:feedback&ftab=FeedbackAsSeller

Yes, I noticed after. I'm not totally inexperienced with eBay which is why I feel even worse. I really should not have bought this bag... and I should have waited on the authentication here before paying. I just really haven't had many bad experiences on eBay and I thought it would be ok

I just received a weird email from PayPal saying that her echeck was declined. The method of payment I chose was pay after delivery. So is there going to be some type of issue? Will PayPal still take the money from me as scheduled even though on my account it says it was refunded? I'm very worried now and can't call PayPal at this moment

ETA: Just got off the phone with PayPal. They will try again to get the money from the seller, but if unsuccessful they will be taking the money from me. I don't see how thats fair considering I notified them immediately there is an issue. They recommended I wait until the 18th to file a dispute. The money is set to come out of my account on the 21st.

I genuinely felt bad for this seller. I thought maybe she had been scammed with a fake bag. But now I feel like she's just trying to scam me.

This is the message she sent me:

While I'm disappointed and feel accused that I'm selling a "fake" gucci bag by nothing but mere shallow speculation based on pictures instead of an inspection like Rebagg had done, I have gone ahead and cancelled the transaction and issued you a full refund. I hope you can leave me 5 star feedback that I went through with my return policy for all the trouble I've been through.

Cynthia

After everything is sorted with PayPal I will decide about feedback. I wasn't going to leave any. But I'm leaning towards negative now. Should say anything to her regarding her declined refund?

 

[BeenBurned]

Yes, I noticed after. I'm not totally inexperienced with eBay which is why I feel even worse. I really should not have bought this bag... and I should have waited on the authentication here before paying. I just really haven't had many bad experiences on eBay and I thought it would be ok

I just received a weird email from PayPal saying that her echeck was declined. The method of payment I chose was pay after delivery. So is there going to be some type of issue? Will PayPal still take the money from me as scheduled even though on my account it says it was refunded? I'm very worried now and can't call PayPal at this moment

ETA: Just got off the phone with PayPal. They will try again to get the money from the seller, but if unsuccessful they will be taking the money from me. I don't see how thats fair considering I notified them immediately there is an issue. They recommended I wait until the 18th to file a dispute. The money is set to come out of my account on the 21st.

I genuinely felt bad for this seller. I thought maybe she had been scammed with a fake bag. But now I feel like she's just trying to scam me.

This is the message she sent me:

While I'm disappointed and feel accused that I'm selling a "fake" gucci bag by nothing but mere shallow speculation based on pictures instead of an inspection like Rebagg had done, I have gone ahead and cancelled the transaction and issued you a full refund. I hope you can leave me 5 star feedback that I went through with my return policy for all the trouble I've been through.

Cynthia

After everything is sorted with PayPal I will decide about feedback. I wasn't going to leave any. But I'm leaning towards negative now. Should say anything to her regarding her declined refund?

Between the decline (BOUNCED) echeck and her denial of having sold a fake, I think she deserves a negative feedback although you have time and don't have to leave it right away.

Your PP buyer protection should protect you. Even if her echeck hadn't bounced, you'd be protected because you paid for an item and there'd be no tracking to show delivery. Whether Paypal can get the money from the seller or not isn't your problem.

BTW, if it does come to the point where you have to file a dispute, file as INR (item not received) rather than counterfeit. Although you canceled because it's fake, having made the payment, you only need to prove that you didn't get it.

 

[Chickii86]

Between the decline (BOUNCED) echeck and her denial of having sold a fake, I think she deserves a negative feedback although you have time and don't have to leave it right away.

Your PP buyer protection should protect you. Even if her echeck hadn't bounced, you'd be protected because you paid for an item and there'd be no tracking to show delivery. Whether Paypal can get the money from the seller or not isn't your problem.

BTW, if it does come to the point where you have to file a dispute, file as INR (item not received) rather than counterfeit. Although you canceled because it's fake, having made the payment, you only need to prove that you didn't get it.

I will wait until everything sorted for the feedback. Buy yeah... I don't see it being positive and I think people need more warnings about her.

Thank you, I feel a little better now. And thank you for the advice on how to file. That was going to be my next question. There is a tracking number since she was getting ready to ship it. If I filed, could she fight it and say I didn't let her ship it? I'm so scared I'm going to somehow be out this money

 

[whateve]

I will wait until everything sorted for the feedback. Buy yeah... I don't see it being positive and I think people need more warnings about her.

Thank you, I feel a little better now. And thank you for the advice on how to file. That was going to be my next question. There is a tracking number since she was getting ready to ship it. If I filed, could she fight it and say I didn't let her ship it? I'm so scared I'm going to somehow be out this money

I wouldn't worry. In an INR, as long as tracking doesn't show it was delivered, you'll win.

 

[PikaboICU]

I will wait until everything sorted for the feedback. Buy yeah... I don't see it being positive and I think people need more warnings about her.

Thank you, I feel a little better now. And thank you for the advice on how to file. That was going to be my next question. There is a tracking number since she was getting ready to ship it. If I filed, could she fight it and say I didn't let her ship it? I'm so scared I'm going to somehow be out this money

I wouldn't worry. In an INR, as long as tracking doesn't show it was delivered, you'll win.

Yep, Whateve is right..

The only thing is: Being familiar with pay after delivery because I use it occasionally; PP paid for the purchase immediately so I'm fairly sure they will take that money from your account on the date you agreed BUT you'll get it back after the case closes in your favor.
Unless you can get the case closed before the date you agreed for PP to take the money.