eBay, etc. General Question/Answer Thread

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#6,406
Nikki_ said:
There is a drop down next to the item that he purchased that should say "report buyer." I'd report there and I'd call eBay and report over the phone, as well.

Don't expect him to get booted off of eBay. I had someone do a chargeback on eBay in the past where she filed INR and she signed for it! Obviously, I won but when I called eBay to report her, I was told that she would likely have to watch a few tutorials before purchasing off of eBay again and that was it.

BB has given you some good advice. That's about all that I can think of to do.

Good luck.
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Thank you! I have submitted my documents and comments with PP now we will see what happens. Will they wait for 10 days before they review the case?

Also my PP balance is now showing minus the full payment amount not just the partial which is also weird. I hope it's just a system limitation on PP.
 
#6,407
xiangxiang0731 said:
Thank you! I have submitted my documents and comments with PP now we will see what happens. Will they wait for 10 days before they review the case?

Also my PP balance is now showing minus the full payment amount not just the partial which is also weird. I hope it's just a system limitation on PP.
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This looks like it is a credit card dispute, not a paypal dispute. I didn't think you could file a partial claim on a credit card, just all or nothing.
 
#6,408
whateve said:
This looks like it is a credit card dispute, not a paypal dispute. I didn't think you could file a partial claim on a credit card, just all or nothing.
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It is a c.c. dispute but since PP told her that they'll fight on her behalf, any evidence she can submit can't hurt.

She definitely wants to make it clear that before they issue a partial, she'd rather get a return for refund.

Again, I will request the ID for blocking purposes.
 
#6,409
whateve said:
This looks like it is a credit card dispute, not a paypal dispute. I didn't think you could file a partial claim on a credit card, just all or nothing.
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It's a partial. The amount of refund is about £25 and full payment was £400+. It says so in the email they sent me and in my PP account information. And in both places they asked me to submit evidence to help them to respond.
 
#6,410
BeenBurned said:
It is a c.c. dispute but since PP told her that they'll fight on her behalf, any evidence she can submit can't hurt.

She definitely wants to make it clear that before they issue a partial, she'd rather get a return for refund.

Again, I will request the ID for blocking purposes.
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At thispoint, I don't want a return because I am sure my item won't come back in the same condition.
 
#6,413
xiangxiang0731 said:
He won't do a full refund because that will require him to send it back and he doesn't want that. He wants to keep the item just pay for less.
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And that's why I'm so convinced that this is a case of the buyer wanting a better deal and will probably keep it and not return.

While I know you don't want it back, it'll cost to send it back internationally (hopefully they'll make the buyer pay return shipping) and she might decide it's not worth returning and will just keep it.
 
#6,416
BeenBurned said:
And that's why I'm so convinced that this is a case of the buyer wanting a better deal and will probably keep it and not return.

While I know you don't want it back, it'll cost to send it back internationally (hopefully they'll make the buyer pay return shipping) and she might decide it's not worth returning and will just keep it.
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Yes I appreciate this. I have taken a hard line for now basically don't agree the partial. If they are pushing, I will ask it to be sent back for refund. I bet they don't want to send it back!
 
#6,417
xiangxiang0731 said:
Thank you! I have submitted my documents and comments with PP now we will see what happens. Will they wait for 10 days before they review the case?

Also my PP balance is now showing minus the full payment amount not just the partial which is also weird. I hope it's just a system limitation on PP.
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PP seems to take their time with chargebacks. Even though the one that I received showed proof of delivery and her signature, it still took several weeks before it was closed in my favor.

I called them frequently and they assured me that I'd win but said the reason for the delay in closing was due to her credit card company dragging their feet.

I'd keep in contact with PP and also find out why the full payment amount, along with the partial are being withheld.

Let us know how it all turns out for you. I wish you the best and when over, please provide the ID. Sounds like a gem.
 
#6,418
Hello all,
I purchassed an item on ebay described as suede. I asked the seller specifically if it was suede before I bid and they said "suede".The item arrives and it is velvet, polyester+eslastane. I requested a return from the seller and the seller issued a partial refund. A partial refund won't turn the item into suede. I have the option of declining the partial but don't won't to lose the ability to return for a full refund. Will declining the partial leave me high and dry, stuck with a velvet item?
 
#6,419
My back and forth with the seller. She is nutty or just slow!

Nouveau message de : mary.adeyemi2012 (46)
Hi,

You asked if the item is suede or velvet not what it is made out of in which case I would have mention polyester. I can give you fee for item paid which will be £6. I did not mention that part refund will turn it into any other material.



On 19/06/2016 19:17, jolijn1 wrote:

I have a question about using my item or I want to send the seller a message: jolijn1 sent a message about Asos Asymetric All In One #252416052443

Hello,

I want to return the item for a full refund plus shipping. I specifically asked you if it was suede or velvet before bidding. You told me suede. It is not suede. That is clearly marked on the tag. A partial refund will not turn this item into suede.

Thanks
 
#6,420
soleilbrun said:
Hello all,
I purchassed an item on ebay described as suede. I asked the seller specifically if it was suede before I bid and they said "suede".The item arrives and it is velvet, polyester+eslastane. I requested a return from the seller and the seller issued a partial refund. A partial refund won't turn the item into suede. I have the option of declining the partial but don't won't to lose the ability to return for a full refund. Will declining the partial leave me high and dry, stuck with a velvet item?
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Have you opened a SNAD case? You can decline the partial and the seller will be given the choice of accepting the return or refunding you without you having to return the item. If you and the seller can't agree eBay will step in and help. If they decide in your favor, seller will have to pay return shipping and refund you when item is returned. If seller does nothing, you get to keep the item and eBay refunds you after 6 business days.
http://pages.ebay.com/help/sell/item-not-as-described.html
 
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