Wow, I didn't know there were so many issues with the new version of the app! I always have other apps open, so I will try closing them and reopening the eBay app to see if they does he trick.
eBay, etc. General Question/Answer Thread
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Wow, I didn't know there were so many issues with the new version of the app! I always have other apps open, so I will try closing them and reopening the eBay app to see if they does he trick.
That is happening to me too. It sends me to whatever I was looking at last. Are you on Android like me?
Thanks, I contacted them and apparently it can take up to 10 days.
The voucher finally came through and they show up in a really obscure place, at the bottom of the "Didn't win section"
what a crazy place, it's like they don't want you to find them...........for me I'd already made my purchase and it was too late. 
Apologies if this has already been answered, but when there's a case open in eBay (I'm a buyer who bought a fake and seller has accused me of keeping the strap when I returned the bag) how long after a decision is made by eBay on the case is the window to leave feedback removed?
Just to clarify, I returned the bag as it arrived, with a strap and in the original packaging - the re packaged within 15 mins of receiving it
Oops another edit, just to clarify that the bag was deemed fake over on the Bal authenticate thread.... Yes I was stupid to buy before having it authenticated
Many thanks
Just to clarify, I returned the bag as it arrived, with a strap and in the original packaging - the re packaged within 15 mins of receiving it
Oops another edit, just to clarify that the bag was deemed fake over on the Bal authenticate thread.... Yes I was stupid to buy before having it authenticated
Many thanks
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Did you do a typo? I'm not sure what you're asking and what "feedback removed" is referring to.
Sorry BB, ion commute home and emotions running high and typing as I was walking
The case is currently still open with eBay after the seller asked them to step in
I am absolutely honest and returned the bag as received. What I want to do is to warm any future buyers that this seller is not to be trusted, 1) selling counterfeit bags and 2) accusing me of something I did not do
Hopefully this is phrased better
Once eBay have made their decision on the case, can I still leave feed and if so, for how long after?
Thanks again
I think you'll probably be able to leave feedback now but if the seller wins the case, the feedback might be removed. (I don't know if the removal is automatic or not if she wins.)
OTOH, if you lose the case but don't leave feedback now, you definitely won't be able to leave it after the fact once you've lost.
If you win the case, you can leave feedback, if you lose, you can't. Make sure you don't mention the case or your feedback could be removed.
I think you have a good chance of winning the case. From what I've heard, if you claim counterfeit it doesn't matter what you return, so whether or not the strap was included doesn't matter.
Thanks both, I hope so as mortified a seller can try and pull this one. I know it happens though
I was thinking along lines of
BUYER BEWARE- Untrustworthy seller, counterfeit Balenciaga, withholding refund
Thanks lovelies, I've been fully refunded this morning and appropriate feedback left - have a fab day
This has finally happened! My first chargeback! BB and other experts, I need your help!
I am the seller based in the UK, my buyer is based in the US. I suspect he is a reseller himself.
1. Buyer contacted me via ebay messaging on an item I have BIN option only, asking for discount and take the transaction outside eBay.
2. I refused to go outside eBay but gave him small discount, amended my listing and he bought my item.
3. Item delivered with tracking 7 days ago
4. He has not contacted me via eBay or email after he received my item
5. He opened a chargeback with PayPal (not eBay), asking for £25 partial refund, I am unable to see the exact reason due to PP in the middle. But see the attached PP email.
6. I called PP and ask for their advice. They said sellers were not protected for a chargeback, its totally at credit card company to decide but they will pass any information to fight this dispute.
My question, I know I need to provide the original listing and delivery tracking proof, which is on-line, what else should I add to my notes to this case to help me? I have never reported a buyer before but I will do that. I should think his message to ask me go off ebay is worth mentioning to eBay too?
Whats my best action next? He will be on my blocked list for sure! And I will post his eBay ID on here once this is all over.
Thank you all in advance!
I am the seller based in the UK, my buyer is based in the US. I suspect he is a reseller himself.
1. Buyer contacted me via ebay messaging on an item I have BIN option only, asking for discount and take the transaction outside eBay.
2. I refused to go outside eBay but gave him small discount, amended my listing and he bought my item.
3. Item delivered with tracking 7 days ago
4. He has not contacted me via eBay or email after he received my item
5. He opened a chargeback with PayPal (not eBay), asking for £25 partial refund, I am unable to see the exact reason due to PP in the middle. But see the attached PP email.
6. I called PP and ask for their advice. They said sellers were not protected for a chargeback, its totally at credit card company to decide but they will pass any information to fight this dispute.
My question, I know I need to provide the original listing and delivery tracking proof, which is on-line, what else should I add to my notes to this case to help me? I have never reported a buyer before but I will do that. I should think his message to ask me go off ebay is worth mentioning to eBay too?
Whats my best action next? He will be on my blocked list for sure! And I will post his eBay ID on here once this is all over.
Thank you all in advance!
Attachments
Seller's have PP protections against UNAUTHORIZED transactions. According to the chargeback claim, the buyer is claiming SNAD, a claim you are NOT protected against.
I would argue this claim to the moon! No doubt, this buyer isn't filing through ebay because the message trail would show that he was looking to cheat and looking for a lower price.
Show them the messages where:
1. Buyer wanted discount and requested to violate ebay's policies by taking transaction off ebay
2. Make it clear you refused to go offsite but reduced the price a bit anyway
3. Make it clear that the message trail in ebay shows that the buyer wanted to pay less and this chargeback is another attempt to get the item at a lower cost by filing this partial refund demand.
4. Refuse to give in to the partial demand but offer to issue purchase price refund on return of item.
IMO, this sounds like a savvy cheater who knows how to work the system.
Please post the ID for blocking purposes. (I'd love to look at the toolhaus too!)
Thank you BB! I have constructed an document to fight this and I have added all those in there. Screenshots of eBay messages showing he was asking me to lower price and go off eBay.
I have also added a note to ask PP to review his transaction history and I bet he has pulled this one before! I can report him on eBay right? I have never done that before and I don't even know how.
There is a drop down next to the item that he purchased that should say "report buyer." I'd report there and I'd call eBay and report over the phone, as well.
Don't expect him to get booted off of eBay. I had someone do a chargeback on eBay in the past where she filed INR and she signed for it! Obviously, I won but when I called eBay to report her, I was told that she would likely have to watch a few tutorials before purchasing off of eBay again and that was it.
BB has given you some good advice. That's about all that I can think of to do.
Good luck.