eBay, etc. General Question/Answer Thread

[KRZ]

I'm not comfortable with the seller at all.

How do you (or Bababebi) know that the pictures she sent for authentication purposes are of the actual item?

As shown, at least some of the pictures in the Hermes listing were stolen from other sources and additionally, other listings from the same seller use pictures stolen from other sources.

For example, 2synch has this Celine listing:
http://www.ebay.com/itm/3100-Celine...633377?hash=item1eb058dfe1:g:I2AAAOSwe7BWxNzj

The first picture was stolen from this post here on TPF:
http://forum.purseblog.com/celine-r...e-reference-thread-741209-4.html#post24937423

I haven't gone through all the listings but in looking at the list of listings, many are stock or other sourced pictures.

Sellers are not supposed to infringe on the intellectual property of others by using pictures that they don't own.

and at this price point, buyers should be seeing her own pictures of the actual items she sells.

As for paypal fees, that's about 3% and yes, she'll be paying those, but it's the big money that she's screwing ebay out of.

I stand by my opinion that an honest seller won't rip off the site that gave them exposure.

Use the site; pay the fees.

Will it help me as a buyer if I just ask for the item to be relisted? Or should I just totally walk away? [emoji16]

 

[ccbaggirl89]

I posted the link from paypal policy.

You need to read some of the threads here where ebay told callers something then when those callers trusted the information, they lost their cases.

BTW, why would you come here if you don't trust the advice?

well, didn't you just give this woman wrong information? LOL... exactly why i don't trust what other people assume to know. no one should take message board advice as fact. it's opinion and experience.

 

[BeenBurned]

well, didn't you just give this woman wrong information? LOL... exactly why i don't trust what other people assume to know. no one should take message board advice as fact. it's opinion and experience.

Actually, no I didn't give accurate information. In 5-6 weeks, paypal policy will (apparently) be changing but I gave correct information for what the policy is TODAY, for what the policy will be at the time the buyer will pay for the bag and for what the policy has always been.

The fact that Paypal policy will be changing on June 25 doesn't make my post inaccurate for when it was posted and what the policy is.

But again, why come to the ebay forum here when much of the requests for help come from people looking for advice if you don't trust us?

ETA: BTW, if she did what the CSR told her to do, she would have NO PROTECTION for her $17000 purchase.

 

[BeenBurned]

Will it help me as a buyer if I just ask for the item to be relisted? Or should I just totally walk away? [emoji16]

You certainly can do what you want to do but I've already said I'm not comfortable with the seller.

She steals pictures from other sellers and websites and in fact, some of her pictures are stolen from counterfeit selling websites!

How does a buyer know what they're getting?

Here's another example:
2synch 's listing - This is one listing but she has several listings for the same "Gucci" shoes in different sizes. And she has quite a few in her completed listings:
Gucci Princetown Princeton Fur Leather Mule Slippers Loafers Size 39

This is one of the pictures from her $1300 listing:

That particular picture was taken from this website where they cost $78.

Replica Gucci Shoes,Gucci Shoes replica,delicate,best quality

Scroll to the bottom of the page: http://coolebags.com/replica-gucci-shoes.htm

Additionally, many of her listings are "ended early because the item is no longer available." My guess is that she's circumventing fees and cheating the system.

 

[GreenGlass]

Hello, I had an item that I listed as pre-owned that I had only tried an then put it in the wash. I said it had been worn once in the listing just to be safe but said it was otherwise in good condition. The buyer messaged me asking for a return and claimed it was very worn and had "stretched out seams" which I'm certain it didn't have but it just seemed like the best thing would be to just go through the return process.

I have never done this before and the buyer did not file a claim or anything with ebay, just asked me through the messages so I just asked them to return it to me in the original condition and I will issue a refund afterwards. I received the item and cancelled the original order but I'm not sure what to do about the return shipping in this case. Is it my responsibility and how exactly do I refund it if a claim wasn't made? Also, I used the "use actual shipping cost" method while originally listing the item and just put in the weight and dimensions and it came out to be a little over $3 but the shipping cost on the package they sent back somehow managed to be over $12. What would be the best way to handle this?

 

[whateve]

Hello, I had an item that I listed as pre-owned that I had only tried an then put it in the wash. I said it had been worn once in the listing just to be safe but said it was otherwise in good condition. The buyer messaged me asking for a return and claimed it was very worn and had "stretched out seams" which I'm certain it didn't have but it just seemed like the best thing would be to just go through the return process.

I have never done this before and the buyer did not file a claim or anything with ebay, just asked me through the messages so I just asked them to return it to me in the original condition and I will issue a refund afterwards. I received the item and cancelled the original order but I'm not sure what to do about the return shipping in this case. Is it my responsibility and how exactly do I refund it if a claim wasn't made? Also, I used the "use actual shipping cost" method while originally listing the item and just put in the weight and dimensions and it came out to be a little over $3 but the shipping cost on the package they sent back somehow managed to be over $12. What would be the best way to handle this?

If the buyer shipped it back on her own, I don't think you need to refund her shipping cost, unless you promised to. It probably cost her $12 because she sent it priority and you probably sent it to her first class, which would be much cheaper. If you want to refund her for her out of pocket shipping costs, you'll have to do it through a separate paypal transaction. There is no way to link it to the original transaction since a claim wasn't opened.

 

[BeenBurned]

Hello, I had an item that I listed as pre-owned that I had only tried an then put it in the wash. I said it had been worn once in the listing just to be safe but said it was otherwise in good condition. The buyer messaged me asking for a return and claimed it was very worn and had "stretched out seams" which I'm certain it didn't have but it just seemed like the best thing would be to just go through the return process.

I have never done this before and the buyer did not file a claim or anything with ebay, just asked me through the messages so I just asked them to return it to me in the original condition and I will issue a refund afterwards. I received the item and cancelled the original order but I'm not sure what to do about the return shipping in this case. Is it my responsibility and how exactly do I refund it if a claim wasn't made? Also, I used the "use actual shipping cost" method while originally listing the item and just put in the weight and dimensions and it came out to be a little over $3 but the shipping cost on the package they sent back somehow managed to be over $12. What would be the best way to handle this?

If the buyer shipped it back on her own, I don't think you need to refund her shipping cost, unless you promised to. It probably cost her $12 because she sent it priority and you probably sent it to her first class, which would be much cheaper. If you want to refund her for her out of pocket shipping costs, you'll have to do it through a separate paypal transaction. There is no way to link it to the original transaction since a claim wasn't opened.

If you're going to issue a full refund of her payment, go to the Paypal transaction and click on the "refund this payment."

The default will show as the full payment which you'd probably refund unless your listing stated that shipping in both directions would be at buyer's expense. If you and she agreed to another amount, you can just change the refund amount.

I don't think you owe her the $12 return shipping refund.

 

[whateve]

Hello, I had an item that I listed as pre-owned that I had only tried an then put it in the wash. I said it had been worn once in the listing just to be safe but said it was otherwise in good condition. The buyer messaged me asking for a return and claimed it was very worn and had "stretched out seams" which I'm certain it didn't have but it just seemed like the best thing would be to just go through the return process.

I have never done this before and the buyer did not file a claim or anything with ebay, just asked me through the messages so I just asked them to return it to me in the original condition and I will issue a refund afterwards. I received the item and cancelled the original order but I'm not sure what to do about the return shipping in this case. Is it my responsibility and how exactly do I refund it if a claim wasn't made? Also, I used the "use actual shipping cost" method while originally listing the item and just put in the weight and dimensions and it came out to be a little over $3 but the shipping cost on the package they sent back somehow managed to be over $12. What would be the best way to handle this?

If you're going to issue a full refund of her payment, go to the Paypal transaction and click on the "refund this payment."

The default will show as the full payment which you'd probably refund unless your listing stated that shipping in both directions would be at buyer's expense. If you and she agreed to another amount, you can just change the refund amount.

I don't think you owe her the $12 return shipping refund.

If she cancelled the order in ebay, the buyer was probably already refunded. Ebay's order cancellation now automatically issues the refund. You don't need to do it in Paypal separately. If she did an order cancellation, I assume the buyer already got a complete refund including the original shipping. I don't think you can cancel an order and give only a partial refund.

 

[EGBDF]

I am trying to buy and print a shipping label, but I can't because the shipping address is 'invalid'. When I click to change the address, it seems that the problem is that the title (Name) has too many characters, over 40 characters. The name portion has the buyer's name, and a title (looks like a work title), making it too long.
There is a warning that if I change the buyer's address, I may lose protection. Should I edit out the person's title on my own, or contact the buyer, or something else?
TIA

 

[whateve]

I am trying to buy and print a shipping label, but I can't because the shipping address is 'invalid'. When I click to change the address, it seems that the problem is that the title (Name) has too many characters, over 40 characters. The name portion has the buyer's name, and a title (looks like a work title), making it too long.
There is a warning that if I change the buyer's address, I may lose protection. Should I edit out the person's title on my own, or contact the buyer, or something else?
TIA

Is this an ebay transaction? Are you buying the label through ebay? I've never seen an option to edit the address in ebay. I've edited addresses in Etsy without a problem. Did you look at the paypal transaction to see if it has the same address?

 

[EGBDF]

Is this an ebay transaction? Are you buying the label through ebay? I've never seen an option to edit the address in ebay. I've edited addresses in Etsy without a problem. Did you look at the paypal transaction to see if it has the same address?

Yes, it's an eBay sale and I bought the postage through eBay. I decided to move the buyer's work title to another address line and it accepted that and let me buy the postage. (I didn't want to omit anything from the address the buyer had given)

 

[whateve]

Yes, it's an eBay sale and I bought the postage through eBay. I decided to move the buyer's work title to another address line and it accepted that and let me buy the postage. (I didn't want to omit anything from the address the buyer had given)

That sounds like a great solution. I'm glad you figured it out.

 

[BeenBurned]

I am trying to buy and print a shipping label, but I can't because the shipping address is 'invalid'. When I click to change the address, it seems that the problem is that the title (Name) has too many characters, over 40 characters. The name portion has the buyer's name, and a title (looks like a work title), making it too long.
There is a warning that if I change the buyer's address, I may lose protection. Should I edit out the person's title on my own, or contact the buyer, or something else?
TIA

Yes, it's an eBay sale and I bought the postage through eBay. I decided to move the buyer's work title to another address line and it accepted that and let me buy the postage. (I didn't want to omit anything from the address the buyer had given)

I've done that and never had a problem. I've also had to make similar changes when the label wouldn't allow "Street" and wanted "St." or wouldn't allow "P.O. Box" but accepted "PO Box."

Although the "protection" statement changes when you make a change, it's easy enough to prove that the shipping address you used is the exact same one and the changes were simply made to comply with the formatting.

 

[Nikki_]

to each their own, but i would trust the company over a forum message board for my answers...

This is laughable at best.

I've called both eBay and Paypal on many occasions and was always given conflicting information, especially with eBay CS. They're always in a rush to get you off the phone, as well. I once asked a rep why (as they were repeating a scripted response) and was told that they're being paid per call.

I trust the information given out here far more than what any eBay or PP rep tells me as they've never been accurate with their responses.

 

[Mulberrygal]

I signed up and should have got a 10% voucher but can't find it anywhere, assumed they'd email it but someone mentioned it just shows up on your home page.

I can't find the voucher code anywhere, does anyone know where it will be showing

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