Hi ladies,
I'm currently dealing with a damaged bag I received from Poshmark.
The bag passed their in-house authentication and was sent to me. However, the package was left at the reception of my building, and I did not receive it on the day it was marked as delivered. I immediately notified Poshmark about this. The package appeared after the weekend (our building's mailroom sometimes processes packages with a delay), and upon receiving the bag, I noticed damage that was not mentioned in the listing. The bag was advertised as "practically brand new," so I’m unsure how their in-house inspection failed to catch this issue.
The problem is that because I received the bag on the fourth day after delivery, I am unable to report the issue through the app. I have emailed Poshmark, but they have not responded.
Any suggestions on what I should do next? Should I go straight to PayPal and open a claim there?