Does anyone use Poshmark?
- Thread starter kenzibray
- Start date
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That is good news, I'm glad you did not have to wait too long for the glitch to be worked out. I'm sure your buyer will understand.
Hello,
I am in need of desperate help! I recently purchased a BV Intrecciato bag on Poshmark. This bag was almost $2,000 and I feel very taken advantage of. The description was listed as "black" when it is not.
Upon receiving my package, I see that it is gray (it is very evident in person) and not black. When I requested the seller for a return/refund, she accused me of having buyer's remorse and argued that the bag is black.
The problem is that I initially opened a case, and wanted to see if I can reach a conclusion with her first as she had been very nice throughout the process and did not want to do it before trying. To do this, I dropped the case, which automatically made me "accept" the order. I let her know that the bag was incorrectly listed as black, when it is a gray (Ardoise to be specific).
She argued with me that I saw all the photos and that's my fault. She wasn't open to anything. However, it's common knowledge that photos are not always accurately represented as the true color as it depends on many varying factors - camera angle, lighting, camera lens, quality, list goes on.
This is where things get weird. When I went back to our message thread to screenshot to send as proof to Poshmark support, the message thread was gone. I'm not sure if sellers are able to "delete" message threads but I found this action to be highly suspicious as it was done right after I told her I will escalate our conversation to Poshmark.
I let the seller know that I received authentication response of her product being gray, and not black. Now she is not responding to me.
I already contacted customer support with great detail along with proof of the picture I took in person once receiving the bag today. I also posted a picture proof of a true "black" BV bag along with the posher's original posting.
This entire situation leaves a terrible taste in my mouth as after being confronted that it is gray in person and not black, she changed in attitude. I believe this is pretty easy to prove - the color is either gray (Ardoise) or black. I don't know why she would be inflexible if I am offering to give proof.
I would appreciate any feedback/response. I am willing to go to great lengths to pay for as many authenticators, contact my credit card for transaction dispute, etc. I am willing to accept if this bag is proven to black, she is not open to anything. I see that she now blocked me, which prevents me from reaching out about this issue..
She has a lot of followers & positive reviews. This is my first negative experience on Poshmark.
thank you so much in advance, I appreciate all of your time and feedback!
I am in need of desperate help! I recently purchased a BV Intrecciato bag on Poshmark. This bag was almost $2,000 and I feel very taken advantage of. The description was listed as "black" when it is not.
Upon receiving my package, I see that it is gray (it is very evident in person) and not black. When I requested the seller for a return/refund, she accused me of having buyer's remorse and argued that the bag is black.
The problem is that I initially opened a case, and wanted to see if I can reach a conclusion with her first as she had been very nice throughout the process and did not want to do it before trying. To do this, I dropped the case, which automatically made me "accept" the order. I let her know that the bag was incorrectly listed as black, when it is a gray (Ardoise to be specific).
She argued with me that I saw all the photos and that's my fault. She wasn't open to anything. However, it's common knowledge that photos are not always accurately represented as the true color as it depends on many varying factors - camera angle, lighting, camera lens, quality, list goes on.
This is where things get weird. When I went back to our message thread to screenshot to send as proof to Poshmark support, the message thread was gone. I'm not sure if sellers are able to "delete" message threads but I found this action to be highly suspicious as it was done right after I told her I will escalate our conversation to Poshmark.
I let the seller know that I received authentication response of her product being gray, and not black. Now she is not responding to me.
I already contacted customer support with great detail along with proof of the picture I took in person once receiving the bag today. I also posted a picture proof of a true "black" BV bag along with the posher's original posting.
This entire situation leaves a terrible taste in my mouth as after being confronted that it is gray in person and not black, she changed in attitude. I believe this is pretty easy to prove - the color is either gray (Ardoise) or black. I don't know why she would be inflexible if I am offering to give proof.
I would appreciate any feedback/response. I am willing to go to great lengths to pay for as many authenticators, contact my credit card for transaction dispute, etc. I am willing to accept if this bag is proven to black, she is not open to anything. I see that she now blocked me, which prevents me from reaching out about this issue..
She has a lot of followers & positive reviews. This is my first negative experience on Poshmark.
thank you so much in advance, I appreciate all of your time and feedback!
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Poshmark support may take a day or two to get back to you. That is typical. Contacting them through customer support is the correct thing to do (or you can contact them through the item in your purchase history, there is a drop down menu for problems with the order). Add your order number to the conversation (or send a new message with the order number) to expedite things. If not, they will just respond to your message asking for the order number, so you can reply with it then if that is easier. Be prepared for them to decline your request, even though you are in the right, they are often very strict about the 3 day limit to file a return request. If so, your only option is to file a claim with your payment method (PayPal, credit card). Good luck!
Since the pictures of the actual bag are posted and it appears to be black/very dark grey, the chances that Poshmark will side with you are low. If there were a significant difference in color (light gray) or stock pictures only and the actual bag was different, you had the case. Yet, calling the bag "black" was incorrect on the seller's side. But many sellers don't know designer colors of the items, they are not obliged to. They just describe as they see it, as close as they can. Really dark gray is black enough for her. Sorry for your experience.
Remember to always stay mindful of your online activities and be cautious about sharing personal information or engaging in transactions. It's also a good idea to read through the terms and conditions of any app or platform you use, so you're fully aware of how it operates.
so ebay finally closed my account after two weeks. but it looks like they still retain my bank account info in case they want to charge me for anything:
Hello ,
Your eBay account is now closed. Most of the data related to the account has also been deleted. We need to keep some personal data for a limited time, like a record of your request to close your account, and anything else that we're legally required or allowed to retain in order to:
Hello ,
Your eBay account is now closed. Most of the data related to the account has also been deleted. We need to keep some personal data for a limited time, like a record of your request to close your account, and anything else that we're legally required or allowed to retain in order to:
- comply with our legal obligations
- detect and resolve issues related to security or functionality, including to protect against fraudulent or illegal activity
- exercise the right of freedom of expression and information
- exercise or defend against legal claims
- provide goods or services requested by you or otherwise perform under a contract with you
- resolve any balances owed to you or to eBay
- provide you with tax related information
- inform you if there is a public health issue
I'm concerned and worried about USPS not tracking!! I went to my post office this morning to drop off two packages. One is for $400 and the other is just $280. I always scan my packages and get a receipt. Today the USPS self portal said it could not print out a receipt, but you could still scan your packages. I scanned them but it's still saying that just a shipping label was created. I searched to see if anyone else was having issues with USPS tracking and found this link: https://downdetector.com/status/usps/map/. It shows there are issues in Los Angeles, CA and other states. What happens if this never updates and the tracking never shows up. I cannot lose my $$$ and the two items.
There maybe nothing you can do now just wait for few days it usually would scan when get to the destination.
Thank you! I sure hope they scan. I always make sure to scan any items that I sell. The next time the USPS self portal can't print a receipt I will take a picture with my phone.
USPS tracking has been down on and off for last 24 hrs. Poshmark can't catch tracking updates either because of service interruptions. Mine all went into the system eventually and I got emails "thank you for shipping".
that's funny....I know some sellers include thank you notes but while it's nice, I care much more about the condition of the item and that it's shipped timely
Thank you for letting me know that this has been happening to other people too. I'm so happy I just woke up and saw both items are tracking! I also see I finally received the emails from PM thanking me for shipping the items.