Yes it’s been almost three months since I returned the bag and still no refund..I ordered
They told me to write a letter to complain to their office in france too. All because I ordered a lady dior in May 2020 using their website and was unhappy with the state I received it. Just like you, they also sent me a bag that looked worn, tons of scratches on the hardware. I returned the bag the next day and yet I had to wait way over 3 months for a refund despite speaking to customer services on so many occasions.
I no longer trust Dior online services for that reason.