Can anyone else share their stories? After just 20 days of owning the Michael Kors Hamilton tote, I discovered scratches on the silver hardware. Of course, this was due to no fault of my own as the lock automatically rubs against the handle it hangs onto and so does the chain on both handles. I don't mind the latter, but the former makes the bag look unsightly. I would have appreciated being pre-warned about this as I could have done something to prevent it. For instance, I could have taken off the lock or tied it in place or placed an invisible plastic protector around the hardware on which the lock hangs on. I took it to a Michael Kors store and was told to go to the original store at which I purchased it and talk to the manager. Do you think I would be able to have my bag repaired without paying anything? Will they exchange it for another bag? Secondly, has anyone used the protective spray? Did you have to do it yourself or did they do it for you? Does it really protect against snow and rain? And how often do you have to use it?