Michael Kors Defects on Michael Kors Hamilton bags...

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#31
babidollface said:
Well, they didn't do anything. She said that there was no way that I could get a new bag and that she could recommend a cobbler, but I'd have to foot the bill.

This is contrary to their 1 year warranty policy:
Handbags are protected from the original date of purchase by a one-year limited warranty (proof of purchase required). If the handbag or small leather good proves to be defective in material or workmanship under normal use anytime within the first year, we will repair or replace the item free of charge with same or comparable product. Defective handbags will not be returned to customer.

It has been 24 days since the original purchase and there was nothing they could do for me. I definitely will not be shopping at Michael Kors anymore.
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same thing happened to me!! I agree.. I am disappointed with their customer service! Never purchasing an MK ever again
 
#32
I'm planning on purchasing a Hamilton and was also concerned about the scratches and fading of the hardware. So is it safe to say that the plate/lock will inevitably end up with scratches, and does any of the gold hardware fade over time?
 
#33
golden_goddess said:
I'm planning on purchasing a Hamilton and was also concerned about the scratches and fading of the hardware. So is it safe to say that the plate/lock will inevitably end up with scratches, and does any of the gold hardware fade over time?
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I, too, am planning on purchasing a Hamilton and decided to protect the hardware as soon as I get it. You can either put some clear tape on the hardware under the lock to prevent the metal-on-metal scratching or, like I did with one of my LV bags, you can cut out a piece from an iPad screen protector to match the size of the metal plate and then adhere it to the metal plate just like you would adhere a screen protector to an iPad or iPhone. It takes a bit of work to get the screen protector piece cut out to the exact right size, but once it's on there, it will pretty much stay on forever until you want to take it off. It will prevent the lock from scratching the metal plate underneath it and causing the metal to fade/flake over time, but it won't prevent the lock from getting scratched from other external objects. To deal with scratches/fading/flaking on the lock, you'd just need to replace it occasionally.
 
#36
Norwegian Girl said:
Great tip to use the phone protective layer! I just recieved my Hamilton and haven't used it yet. Nice to know I can protect it:)
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Yeah, I still have the phone protector on the gold plate of my LV that I put on the day I got it 5 years ago. The gold plate has no scratches at all. It's still like the day I bought it. :smile1:
 
#38
golden_goddess said:
thanks @ubo22 I never would've thought of that.

how long is the warranty on the hamilton?
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I believe the MK warranty is only 1 year on their handbags. Someone else can correct me if I'm wrong. Therefore, I think it makes sense to get an extra lock right away during the warranty period to hold onto for the future as a replacement when the lock gets scratched up.
 
#39
ubo22 said:
I believe the MK warranty is only 1 year on their handbags. Someone else can correct me if I'm wrong. Therefore, I think it makes sense to get an extra lock right away during the warranty period to hold onto for the future as a replacement when the lock gets scratched up.[/QUOTE

How do you go about getting an extra lock?]
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#43
ubo22 said:
Yes, you can probably email or do an online chat, as well, to get in touch with MK about the lock.
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Just chatted with them online, and no help there...Just a loooong summary of warranty issues and so forth. Not the quality of customerservice that I am used to when shopping abroad. Sent them an email, but I'm not getting my hopes up...
 
#44
Norwegian Girl said:
Just chatted with them online, and no help there...Just a loooong summary of warranty issues and so forth. Not the quality of customerservice that I am used to when shopping abroad. Sent them an email, but I'm not getting my hopes up...
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Sorry to hear that. I hope they respond to your email. Keep us posted.
 
#45
Good luck on getting a lock. I asked for one because the day my other Hamilton was delivered, the lock looked horrible. They said they were sending one after I had to prove with pictures that I had a Hamilton. I never got the lock. I ended up returning the Hamilton.

I will try the phone cover thing for my other Hamilton. I haven't used it much so it still looks brand new. Seems like silver doesn't have as many issues as gold hardware. WHY CAN'T YOU MAKE MORE SILVER HARDWARE MICHAEL KORS?????!!!!
 
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