Regarding metal hardware on bags: I have hesitated buying bags with a lot of hardware because of the possibility of scratching or banging against things. That being said, I did purchase a Hamilton satchel with the knowledge that it won't remain pristine no matter how careful I am. It's like having a car. Despite your best intentions, it will ultimately scratch. Unless you have titanium hardware, scratching is inevitable. If this normal wear is unacceptable, try to find a bag with a minimum of hardware. As for the defective outlet bag, it's a shame they argued with you over what was clearly unacceptable. However, outlet means outlet. I think these companies use outlets for overstocks and merchandise that may have certain defects. They will argue that it's a deal and therefore the burden is on you for accepting the merchandise "as is". Therefore it's important to carefully examine what you're about to buy: hardware, zippers, stitching and quality of the material used. The bottom line is "vote with your feet." Companies do not seem to understand that one unhappy customer is much more damaging to them than scores of people who are satisfied. That's a shame. I am relatively new to Michael Kors but if I buy something that doesn't live up to my expectations of quality and durability, I won't stay a customer for long! There's a lot of competition out there! If you're upset, why don't you write a letter to Corporate? MK himself deserves to know how his customers are being treated. (End of my rant!)
