How curious! I practically live in jeans all year round, mine are the "cheap" kind from Esprit, dark blue in winter and indigo in summer, and I have had no colour transfer on my Damier Speedy...food for thought...
Damier AZUR Staining? Cleaning?? HELP!
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How curious! I practically live in jeans all year round, mine are the "cheap" kind from Esprit, dark blue in winter and indigo in summer, and I have had no colour transfer on my Damier Speedy...food for thought...
Great thread, I am also having this problem 
When I tried using soap and water to clean the canvas though it looked like it was wiping off the color on the blue squares!? I've been too scared to clean her since! Same thing for when I used the eraser on my handles, I was afraid she'd get too dry, especially now that winter is coming along Oh..
When I tried using soap and water to clean the canvas though it looked like it was wiping off the color on the blue squares!? I've been too scared to clean her since! Same thing for when I used the eraser on my handles, I was afraid she'd get too dry, especially now that winter is coming along Oh..
I have damier azur for almost 2 years.. I got it when it first came out.
But I dont have any color transfers...
But I dont have any color transfers...
I tried eye makeup remover and it really helped - didn't get all the denim staining off, but it definitely helped make it lighter. (i used MAC Gently Off eye makeup remover) I also dabbed it a little afterwards with Pamper's Sensitive Skin baby wipes to remove any oils from the makeup remover... For reference, I have the Damier Azur Saleya GM (got it when it first came out early 2007)...and since it's a shoulder bag and sits on my hip - it was pretty badly stained from jeans... no not just cheap jeans - from expensive designer jeans (R&R, True Religoin etc)
I just use a pentel Hi-Polymer latex free eraser for all mysterious stains on the vachetta, including jean stains. here's the link to what it looks like. It works for me.
http://www.staples.com/office/suppli...s_10051_SEARCH
http://www.staples.com/office/suppli...s_10051_SEARCH
Although this thread is old, I am taking the time to heed a warning to new buyers. I was given a Damier Azur "Totally MM" tote for Christmas. Today I carried it for the FIRST time. Ironically my only destination was the same mall it was purchased at. After parking I spent about 45 minutes in Saks. As I was leaving the dressing room I was in shock to see that the entire side of my bag was STAINED. I was not wearing denim. I was wearing black David Lerner leggings (which have been washed) a grey tank and a black cotton shrug cardigan, both of which were new.
I walked directly to the Louis Vuitton store and asked what the heck was going on, explaining that I had been carrying the bag for LESS THAN AN HOUR. A sales rep told me to go home and wash it with ivory soap. I specifically asked if this is a frequent issue, and he said YES. Because he acknowledged the prevalence of Azur staining, I assumed that the soap and water would at least minimize the stain - but NO. It did not budge.
But the first day? Brand new? It didn't make it ONE HOUR?
After my cleaning attempt was futile, I spent an hour on the phone with management, who want me to bring the bag back in so they can "review" it. (Mind you, the store is an hour away). I asked why I was not directed to management when I was there and he said that wasn't procedure.
The manager repeatedly said that the bag had nothing to do with the issue, and that LV can not control what other fabrics do. It was as if he was reading out of a corporate manual, or worse, had memorized his points of argument from having to make them so many times before.
I pointed out that if the bag is PERMEABLE enough to be stained that easily, then clearly both fabrics are at fault. I also pointed out that I was sitting on my white slip cover sofa in THE SAME OUT FIT and there was NO ink transfer. He said that was because I was not "rubbing" in the same "motion". I rebutted - it's not leopard print calf hair that I've worn down for 2 months... it's laminated canvas and I walked with the bag, for less than an hour, in 60 degree sunshine. It can't sustain that?
When he scoffed that the garments should have "disclaimers" about their dying process, I asked him why there are NO "special care instructions" included with Azur bags when they are a LUXURY item. I had the box and cloth sitting in front of me with the card from my husband still in it - there was NO card explaining care. (Silly Uggs, even come with "care" instructions).
The conversation was frustrating. Rubbing? "Sir", I explained, "you do not carry a handbag. Whether it is a tote, a clutch or a satchel ALL handbags interact with the woman's garments. Have you ever seen a woman carry her purse away from her body with her arm rigidly outstretched at a 90 degree angle?" NO. Further, LV must have forgotten who their target audience is, because BLACK and denim are the two most obvious staples in 90% of women's wardrobes.
I have been an LV loyalist, for many years and have dozens. Their timeless durability is something I came to rely on. Had I known that the Azur would be damaged in an hour, or even a month, I would have obviously channeled the $900 toward a darker category.
The disappointing way LV is handling it, has unfortunately shifted my perception of the company. If a bag can only be safely worn with light colors - then just disclose it and let the consumer make my own choice.
It would have been nice to get a few uses out of it. I'm sincerely repulsed about the WASTE.
I walked directly to the Louis Vuitton store and asked what the heck was going on, explaining that I had been carrying the bag for LESS THAN AN HOUR. A sales rep told me to go home and wash it with ivory soap. I specifically asked if this is a frequent issue, and he said YES. Because he acknowledged the prevalence of Azur staining, I assumed that the soap and water would at least minimize the stain - but NO. It did not budge.
But the first day? Brand new? It didn't make it ONE HOUR?
After my cleaning attempt was futile, I spent an hour on the phone with management, who want me to bring the bag back in so they can "review" it. (Mind you, the store is an hour away). I asked why I was not directed to management when I was there and he said that wasn't procedure.
The manager repeatedly said that the bag had nothing to do with the issue, and that LV can not control what other fabrics do. It was as if he was reading out of a corporate manual, or worse, had memorized his points of argument from having to make them so many times before.
I pointed out that if the bag is PERMEABLE enough to be stained that easily, then clearly both fabrics are at fault. I also pointed out that I was sitting on my white slip cover sofa in THE SAME OUT FIT and there was NO ink transfer. He said that was because I was not "rubbing" in the same "motion". I rebutted - it's not leopard print calf hair that I've worn down for 2 months... it's laminated canvas and I walked with the bag, for less than an hour, in 60 degree sunshine. It can't sustain that?
When he scoffed that the garments should have "disclaimers" about their dying process, I asked him why there are NO "special care instructions" included with Azur bags when they are a LUXURY item. I had the box and cloth sitting in front of me with the card from my husband still in it - there was NO card explaining care. (Silly Uggs, even come with "care" instructions).
The conversation was frustrating. Rubbing? "Sir", I explained, "you do not carry a handbag. Whether it is a tote, a clutch or a satchel ALL handbags interact with the woman's garments. Have you ever seen a woman carry her purse away from her body with her arm rigidly outstretched at a 90 degree angle?" NO. Further, LV must have forgotten who their target audience is, because BLACK and denim are the two most obvious staples in 90% of women's wardrobes.
I have been an LV loyalist, for many years and have dozens. Their timeless durability is something I came to rely on. Had I known that the Azur would be damaged in an hour, or even a month, I would have obviously channeled the $900 toward a darker category.
The disappointing way LV is handling it, has unfortunately shifted my perception of the company. If a bag can only be safely worn with light colors - then just disclose it and let the consumer make my own choice.
It would have been nice to get a few uses out of it. I'm sincerely repulsed about the WASTE.
So sorry about your experience! Do you think it's salvageable? I pre-treat my bags, vachetta AND canvas, maybe this would help?
I'm so sorry that happened to you!! It sounds like your black cotton cardigan which you mentioned is new-- is to blame. The black dye from the cotton is coming off on the Azur canvas.
Unfortunately, any dark dyes, especially from new unwashed (or even washed ten times!!) items will transfer onto the light canvas.
And I've been reading this thead from the beginning, posters seem to think that expensive jeans won't stain the bags but the expensive jeans usually are heavily pigmented so they're the ones you have to worry about!!!
I've had my Azur bags-a Speedy (for over a year) and the Galliera -for six months and so far, no color transfer. I make sure not to wear any dark jeans or shorts or new dark clothing when I use those bags. I never have problems with leggings or my black "older" tunics and sweaters.
If you soak your new cardigan --hand wash in the sink-- you will probably see the black dye in the water. Until the water is clear, I wouldn't wear it while using any Azur bag!
Unfortunately, any dark dyes, especially from new unwashed (or even washed ten times!!) items will transfer onto the light canvas.
And I've been reading this thead from the beginning, posters seem to think that expensive jeans won't stain the bags but the expensive jeans usually are heavily pigmented so they're the ones you have to worry about!!!
I've had my Azur bags-a Speedy (for over a year) and the Galliera -for six months and so far, no color transfer. I make sure not to wear any dark jeans or shorts or new dark clothing when I use those bags. I never have problems with leggings or my black "older" tunics and sweaters.
If you soak your new cardigan --hand wash in the sink-- you will probably see the black dye in the water. Until the water is clear, I wouldn't wear it while using any Azur bag!
sorry to hear about what happened..can you try speaking to the manager of another LV store?
sorry but i was reading and imaging this in my office and couldn't stop laughing.
I just bought an Azur bag, and I lovvvve the beautiful light color of the bag, since this is my first piece in the Azur line, I hope it stays pristine! I have heard about the Denim transfer but wasnt really concerned, though after reading some comments its weird, it effects some people and not others, so I dont know what to make of it.. I'm hoping it doesnt effect me. :wondering
i hav a azur speedy and yes i do wear jeans with it . . . so far no problem with any stain problems.... im sorry to hear that ur stained
i would be soo upset if i was in ur shoes
i hope u are able to clean it!!!
ive heard ppl using baby wipes to clean their canvas mayb u can give it a try? im not really sure . . .
i would be soo upset if i was in ur shoes
i hope u are able to clean it!!!
ive heard ppl using baby wipes to clean their canvas mayb u can give it a try? im not really sure . . .