Consigning/buying with The Real Real TRR

[Toointoherlooks13]

Hello everyone

Purchased my beige chanel double flap last year 100% authentic

Slightly used condition came with card & box

Highly recommend there services both ways

 

[sajero2]

yes, thank you! i contacted first via email (no reply) and then called. they had me send pictures of the wear that wasn't disclosed and they easily agreed to the return, even though it was marked final sale. the bag was listed as 'very good' but was more like 'well used.' she did say they 'flag' your account for a return and that other returns will not be easily accepted and etc. and so on. i have purchased about 8 times from them (chanel and balenciaga bags) and never returned before, so perhaps that helped my situation. they do charge you for the return shipping. i mailed it back this morning and was very happy they didn't make me keep a bag that was clearly not as described. i may not shop with them again though if it says final sale - it's not cool to be (perhaps) stuck with a product that is way different than pictured

They mark 99% of their items, jewlery, bags, etc. as "Very good." It's just their standard. That's why I don't trust them with bags. They use the exact same pictures, too — they are not unique to an item.

 

[ccbaggirl89]

They mark 99% of their items, jewlery, bags, etc. as "Very good." It's just their standard. That's why I don't trust them with bags. They use the exact same pictures, too — they are not unique to an item.

very good to know, thank you... i've only shopped bags

 

[Nikki_]

thank you. i shall just have to wait and see. sadly, they close for the weekends. it's a bummer... i am used to FP and Yoogi's who are very detailed and accurate with photos and condition. hopefully this will be a positive experience

CS reps are available on weekends even though their website states M-F.

 

[Nikki_]

I have received the same email....makes me want to limit what I consign now. Maybe I will check out vestivare collection or another website.

Same here.

I was in the process of filling up a box of items to send to them but after receiving that email, I've decided against it. I thought that 60% commission (not to mention the 20% "every day" coupon code) was a bit ridiculous, but 55% commission is just insane. I guess that I'm not the only one that feels this way in regard to consigning with them in the future.

 

[Love Of My Life]

They are selling Hermes scarf seasonal booklets, (the free ones from the boutique) $45 each, no coupons allowed. Hilarious.

OMG ... wonder how much commission$ TRR made out of each sale.

Saw that as well...thought the motive for selling the seasonal booklets was questionable, IYKWIM...

 

[Chanbal]

Question on returns to TRR

Has anyone returned 2 items from different orders in the same box?

Thanks!

 

[squidgee]

Question on returns to TRR

Has anyone returned 2 items from different orders in the same box?

Thanks!

Yes I have. It's ok to return multiple items in one box just make sure you include the different printed RMA's.

 

[Chanbal]

Yes I have. It's ok to return multiple items in one box just make sure you include the different printed RMA's.

Thanks squidgee for your reply, this is helpful. Need to return 2 well used items described (and priced) as "very good".

 

[squidgee]

So this is new! Apparently TRR now charges a return/shipping fee. I just tried to return shoes that didn't fit and they subtracted $8.95 from my overall refund amount.



I'm surprised that there were no previous notices/emails about this (unless I missed it), but overall I don't think this change is bad, considering return shipping used to be paid by the buyer, and had I shipped the item myself it would probably have been $15 or more.

 

[BeautyAddict58]

The last time I returned something (granted, it was a couple of years ago), I had to pay my own return postage (as in purchase the label myself).

 

[squidgee]

The last time I returned something (granted, it was a couple of years ago), I had to pay my own return postage (as in purchase the label myself).

Yep up until a a few weeks ago it was still that same policy.

 

[Love Of My Life]

I also paid for return shipping & used USPS

 

[Chanbal]

I paid for returns as well, but it seems they are now offering a prepaid returning label. I would think it is better, because the fee looks very reasonable.

 

[ser42]

I think the $8.95 fee is deducted only if you use their return shipping label. If you pay your own postage it's not deducted, or at least it hasn't been for me.

I agree their descriptions are not very thorough. I purchased a Prada bag from them - it was more used and had a couple of issues that I didn't expect from the pictures/description, but I liked it enough not to try and return. I have had clothing come with issues- recently they let me return a dress past the return window as I didn't try it on for about a month and realized after I did that it had a hole. Overall I find their customer service responsive, but the $11.95 shipping fee frosts me every time.

I just bought a couple of items from Fashionphile that will arrive today. I had to call them multiple times to get someone on the phone to have FedEx hold the items at a location as I wouldn't be home to sign for them. Called during their business hours and two times no answer and once it just kept ringing. Finally got someone on fourth try.

Also just bought something on VC and am a bit worried after hearing all the stuff on that thread! Ugh. Fingers crossed!

ETA: I am not sending anything more for consignment to The Real Real after receiving that email, either.