Consigning/buying with The Real Real TRR

[Nikki_]

New Updates for Consignors Beginning 2/15/17:

We would like to let you know of a change to our commission structure affecting all consignments made as of February 15, 2017. Items priced at $120 or less will earn a commission of 55%. This new commission rate only applies to items accepted after February 15, 2017. Sales of items priced at $120 or less will still help you reach the next commission tier.

For example, if you have reached $1,400 in commissions and you consign 2 items sold at $100, you would reach the 60% commission tier for all subsequent items priced above $120.

As a reminder, our commission structure is as follows:

Commission Structure:
Tier 1: Earn 55% commission if your sales total $1,500 or less.
Tier 2: Earn 60% commission if your sales total between $1,501 and $9,999.
Tier 3: Earn 70% commission if your sales total $10,000 or more.

 

[ccbaggirl89]

so, i;ve bought from trr a few times and been ok, but i just got a bag that does not look in 'very good' condition as stated. wondering if there is any possibility of returning? i've never tried, but i feel that this item is truly only fair condition and they didn't disclose the extensive corner wear. do they generally take returns, even if 'final sale, not returnable.' anyone know? this would be my first return attempt and i;ve purchased quite a few things and have been happy.

 

[nicole0612]

so, i;ve bought from trr a few times and been ok, but i just got a bag that does not look in 'very good' condition as stated. wondering if there is any possibility of returning? i've never tried, but i feel that this item is truly only fair condition and they didn't disclose the extensive corner wear. do they generally take returns, even if 'final sale, not returnable.' anyone know? this would be my first return attempt and i;ve purchased quite a few things and have been happy.

MrsOwens was able to return an exotic lindy due to undisclosed sticky marks on the bag despite it being "final sale". It was in January I believe and posted on this thread. You should be able to do a return.

 

[nicole0612]

so, i;ve bought from trr a few times and been ok, but i just got a bag that does not look in 'very good' condition as stated. wondering if there is any possibility of returning? i've never tried, but i feel that this item is truly only fair condition and they didn't disclose the extensive corner wear. do they generally take returns, even if 'final sale, not returnable.' anyone know? this would be my first return attempt and i;ve purchased quite a few things and have been happy.

MrsOwens was able to return an exotic lindy due to undisclosed sticky marks on the bag despite it being "final sale". It was in January I believe and posted on this thread. You should be able to do a return.

See post 965 and 1040. It was the end of November apparently. I hope I got the bag right at least

 

[ccbaggirl89]

See post 965 and 1040. It was the end of November apparently. I hope I got the bag right at least

thank you. i shall just have to wait and see. sadly, they close for the weekends. it's a bummer... i am used to FP and Yoogi's who are very detailed and accurate with photos and condition. hopefully this will be a positive experience

 

[nicole0612]

thank you. i shall just have to wait and see. sadly, they close for the weekends. it's a bummer... i am used to FP and Yoogi's who are very detailed and accurate with photos and condition. hopefully this will be a positive experience

Good luck! I'm sure they will refund you in the end, but I know it must be sofrustrating to deal with this.

 

[Love Of My Life]

so, i;ve bought from trr a few times and been ok, but i just got a bag that does not look in 'very good' condition as stated. wondering if there is any possibility of returning? i've never tried, but i feel that this item is truly only fair condition and they didn't disclose the extensive corner wear. do they generally take returns, even if 'final sale, not returnable.' anyone know? this would be my first return attempt and i;ve purchased quite a few things and have been happy.

If TRR is not going to accept the return do a condition issue, you may have to take it a step further.
Reach out to customer service to see what options they might offer you
How did you fund this purchase??

 

[ccbaggirl89]

If TRR is not going to accept the return do a condition issue, you may have to take it a step further.
Reach out to customer service to see what options they might offer you
How did you fund this purchase??

i don't know what a condition issue is? i just bought with the visa card i have on file w/them. tried to call at 6 friday and then discovered they only work 9-5 m-f. i'm just hoping they are not as inflexible as they seem. i re-read their site and saw you have 14 days to return from the time an item is shipped, which means you have to start a return for an item before it even reaches you

 

[Love Of My Life]

so, i;ve bought from trr a few times and been ok, but i just got a bag that does not look in 'very good' condition as stated. wondering if there is any possibility of returning? i've never tried, but i feel that this item is truly only fair condition and they didn't disclose the extensive corner wear. do they generally take returns, even if 'final sale, not returnable.' anyone know? this would be my first return attempt and i;ve purchased quite a few things and have been happy.

i don't know what a condition issue is? i just bought with the visa card i have on file w/them. tried to call at 6 friday and then discovered they only work 9-5 m-f. i'm just hoping they are not as inflexible as they seem. i re-read their site and saw you have 14 days to return from the time an item is shipped, which means you have to start a return for an item before it even reaches you

You are describing the bag as being in "fair condition". with "extensive corner wear".TRR described the bag as very good condition.
You will have to speak to customer service for them to approve the return since you are not happy with the condition of the bag &
you feel the condition has been misrepresented.
TRR does have a final sale no return on bags however, since you say the "condition" is different than described, you may have to provide
a photo of what you are disputing.
Good luck...

 

[Nessa60]

New Updates for Consignors Beginning 2/15/17:

We would like to let you know of a change to our commission structure affecting all consignments made as of February 15, 2017. Items priced at $120 or less will earn a commission of 55%. This new commission rate only applies to items accepted after February 15, 2017. Sales of items priced at $120 or less will still help you reach the next commission tier.

For example, if you have reached $1,400 in commissions and you consign 2 items sold at $100, you would reach the 60% commission tier for all subsequent items priced above $120.

As a reminder, our commission structure is as follows:

Commission Structure:
Tier 1: Earn 55% commission if your sales total $1,500 or less.
Tier 2: Earn 60% commission if your sales total between $1,501 and $9,999.
Tier 3: Earn 70% commission if your sales total $10,000 or more.

I have received the same email....makes me want to limit what I consign now. Maybe I will check out vestivare collection or another website.

 

[Love Of My Life]

ccbaggirl89, any update from TRR with your bag?

 

[Kendall BC]

They are selling Hermes scarf seasonal booklets, (the free ones from the boutique) $45 each, no coupons allowed. Hilarious.

 

[CaviarChanel]

They are selling Hermes scarf seasonal booklets, (the free ones from the boutique) $45 each, no coupons allowed. Hilarious.

OMG ... wonder how much commission$ TRR made out of each sale.

 

[ccbaggirl89]

ccbaggirl89, any update from TRR with your bag?

yes, thank you! i contacted first via email (no reply) and then called. they had me send pictures of the wear that wasn't disclosed and they easily agreed to the return, even though it was marked final sale. the bag was listed as 'very good' but was more like 'well used.' she did say they 'flag' your account for a return and that other returns will not be easily accepted and etc. and so on. i have purchased about 8 times from them (chanel and balenciaga bags) and never returned before, so perhaps that helped my situation. they do charge you for the return shipping. i mailed it back this morning and was very happy they didn't make me keep a bag that was clearly not as described. i may not shop with them again though if it says final sale - it's not cool to be (perhaps) stuck with a product that is way different than pictured

 

[Love Of My Life]

yes, thank you! i contacted first via email (no reply) and then called. they had me send pictures of the wear that wasn't disclosed and they easily agreed to the return, even though it was marked final sale. the bag was listed as 'very good' but was more like 'well used.' she did say they 'flag' your account for a return and that other returns will not be easily accepted and etc. and so on. i have purchased about 8 times from them (chanel and balenciaga bags) and never returned before, so perhaps that helped my situation. they do charge you for the return shipping. i mailed it back this morning and was very happy they didn't make me keep a bag that was clearly not as described. i may not shop with them again though if it says final sale - it's not cool to be (perhaps) stuck with a product that is way different than pictured

Glad TRR accepted the return. If they "flag" your account for their misrepresentation in a description, perhaps time to move on..
There are so many other resellers in the marketplace with clearer descriptions & perhaps a more flexible return policy
And you are so right, " it's not cool" to be stuck with a product that is different than pictured!