Consigning/buying with The Real Real TRR

[TheReviewQueen]

Hi - I am a new member and joined so I can read this thread about the Real Real!

The item i wanted to purchase is a dress listed as VERY GOOD with General fading of the fabric (which is to be expected). However after reading this thread, i took the advice of many of you and really looked at the images of the dress which i had thought i did originally but it shows another good look doesn't hurt.
I found a pull that has turned into a hole at the bottom of the dress but it seems like you can see the white leg through the dress. While it's small and may not bother other people, this wasn't listed on the condition and I don't want a dress with a hole. I missed it during my original viewing of the dress and only found it after i viewed the photo on my phone and was able to zoom in really close.

I found the same dress in the same size also listed and both have different meausements - despite being listed the same size! This dress is was listed as Knee Length Dress however was cms above the knee and obvious been taken up .

My opinion; I want to buy an item, just provide an honest discription and we all win!
I feel it shouldn't be 50/50 experience or feeling like you being tricked - it's retail shopping after all lol!

I hope I have a good experience with them, however I will be very careful when purchasing! Thank you everyone for your posts!!

 

[squidgee]

Hi - I am a new member and joined so I can read this thread about the Real Real!

The item i wanted to purchase is a dress listed as VERY GOOD with General fading of the fabric (which is to be expected). However after reading this thread, i took the advice of many of you and really looked at the images of the dress which i had thought i did originally but it shows another good look doesn't hurt.
I found a pull that has turned into a hole at the bottom of the dress but it seems like you can see the white leg through the dress. While it's small and may not bother other people, this wasn't listed on the condition and I don't want a dress with a hole. I missed it during my original viewing of the dress and only found it after i viewed the photo on my phone and was able to zoom in really close.

I found the same dress in the same size also listed and both have different meausements - despite being listed the same size! This dress is was listed as Knee Length Dress however was cms above the knee and obvious been taken up .

My opinion; I want to buy an item, just provide an honest discription and we all win!
I feel it shouldn't be 50/50 experience or feeling like you being tricked - it's retail shopping after all lol!

I hope I have a good experience with them, however I will be very careful when purchasing! Thank you everyone for your posts!!

TRR definitely isn't careful about measurements or descriptions. Sadly it's really a buyer beware/due diligence game with them. I have complained about defects/damage to items in the past that were not noted or simply put up as "minor" faults, and their attitude is "if you don't like it, return in. And PS you pay the shipping."

I personally am wary of buying clothes from them for the reasons stated above, and only buy from designers whose sizes I am familiar with as a result. Shoes I find are the easiest because you can see pretty much everything from the photos. Be careful of bag sizes as they have been known to mislabel stuff (like a Chanel Reissue 226 labeled as 227). All that being said, I still shop there because they have a huuuge selection, we just have to be really eagle-eyed and manage expectations!

 

[Love Of My Life]

I decided to bite the bullet & try again.. It was a mistake.. I bought a coat that was listed in "very good condition"
It arrived & the fabric on the collar was "peeling" & of course not disclosed in a picture or in the description.
I just find it disappointing after comments posted here & letters sent to the corporate office, that TRR has
made no effort in having any interest in paying more attention to sizing, condition, fabrics ,etc.
I have learned a lesson... time to move on to a more reliable internet source of business

 

[Love Of My Life]

I decided to bite the bullet & try again.. It was a mistake.. I bought a coat that was listed in "very good condition"
It arrived & the fabric on the collar was "peeling" & of course not disclosed in a picture or in the description.
I just find it disappointing after comments posted here & letters sent to the corporate office, that TRR has
made no effort in having any interest in paying more attention to sizing, condition, fabrics ,etc.
I have learned a lesson... time to move on to a more reliable internet source of business

The coat has been relisted & no mention of the "peeling collar"
So disappointing & unfair that descriptions are so deceiving!!

 

[tinytx]

Hello I am new to this page. So I hope I am doing this correctly. I am thinking of buying my VERY FIRST Birkin from TheRealReal.com. I am just wondering what your experiences have been with the site and if I should take the risk with buying a pre-owned Birkin from them. I got an email from customer service stating that if not authentic they would issue a refund. But I suppose that does not cover if the condition is worse than stated. I have also asked for more photos. If I were to purchase and take to the store in NYC for authentication, will they even look at it?? Any advice from you experts would be greatly appreciated

 

[Chanbal]

Hello I am new to this page. So I hope I am doing this correctly. I am thinking of buying my VERY FIRST Birkin from TheRealReal.com. I am just wondering what your experiences have been with the site and if I should take the risk with buying a pre-owned Birkin from them. I got an email from customer service stating that if not authentic they would issue a refund. But I suppose that does not cover if the condition is worse than stated. I have also asked for more photos. If I were to purchase and take to the store in NYC for authentication, will they even look at it?? Any advice from you experts would be greatly appreciated

The Birkin can't be returned, so it's like playing the lottery. Stores usually don't authenticate bags, unless they will accept them for repair or cleaning (they only work on authentic items ). Good luck and share with us your experience.

 

[tinytx]

So you are telling me that even though I have written in an email from customer service saying if it's not authentic I CAN return it, they won't end up refunding me??

 

[BeautyAddict58]

So you are telling me that even though I have written in an email from customer service saying if it's not authentic I CAN return it, they won't end up refunding me??

They do say the bags are not returnable BUT if the bag has undisclosed issues, or it turns out to be fake then you need to immediately contact their customer service, explain the problem and ask for a return authorization. They will take it back. If they did not, customers would go to their credit card companies and they know it. Plus of course selling fakes is illegal and they know that too.

 

[Nikki_]

Echo that - OLD Hermes scarves design were listed with prices slightly UNDER the current price and to any newcomer, this would appear to be a GOOD deal.

I completely agree regarding their prices.

I saw a pair of Gucci embroidered Princetown mules that retail for $840 on TRR for $725 (with no coupon code). The condition was "good" with "moderate scuffing." For that price and condition, why not just buy new?

I also saw a Michael Kors hooded fur trimmed coat for $245/used whereas Nordstrom has nearly the identical coat for $246.90. Again, why not buy new?

Years ago, their prices were competitive for used items, whereas now, not so much. I've been able to find better deals on designer items on eBay and other sites for quite some time now.

In the past, if you were late to a sale, most of the items were already sold. These days if you're late checking out a sale, it appears very few items have sold.

A deal is still to be found from time to time, just not all that often to warrant visiting every sale. My friends/family have noticed/feel the same.

 

[traveler727]

I personally don't trust The Real Real's condition listings. To me it seems hit or miss. One thing that really turned me off of the site is that they don't disclose if a handbag has a smell/odor to it. I bought a vintage Ferragamo bag and when I received it it had a strong perfume odor. I've switched to Fashionphile because they will list if a bag has an odor to it. Their stuff is also returnable within a certain time frame as long as you don't cut off the tag.

 

[Love Of My Life]

Hello I am new to this page. So I hope I am doing this correctly. I am thinking of buying my VERY FIRST Birkin from TheRealReal.com. I am just wondering what your experiences have been with the site and if I should take the risk with buying a pre-owned Birkin from them. I got an email from customer service stating that if not authentic they would issue a refund. But I suppose that does not cover if the condition is worse than stated. I have also asked for more photos. If I were to purchase and take to the store in NYC for authentication, will they even look at it?? Any advice from you experts would be greatly appreciated

The H boutiques do not authenticate. . Your best bet is to have it authenticated by a professional such as Bababebi..
Personally, the condition of many H items including birkins are not accurate. Would think twice about making a purchase
from TRR at this price point

 

[QuelleFromage]

The H boutiques do not authenticate. . Your best bet is to have it authenticated by a professional such as Bababebi..
Personally, the condition of many H items including birkins are not accurate. Would think twice about making a purchase
from TRR at this price point

I agree. I did buy a Kelly from them two years ago, when I think they were smaller and a bit better. But I had a phone rep take detailed photos of the bag and email them to me so I was not relying on the listing. I also had bababebi authenticate the bag. The bag came exactly as expected and the price was good. Would I do it again? Maaaaaaayybe for a great deal.

 

[Love Of My Life]

I'm looking forward to adding my experience with TRR here. I just received a very expensive Hermes Croc Lindy from them. The bag was sold as Very Good condition and it is definitely not in Very Good condition. It has over a dozen white, sticky residue spots all over the skin. None of which are disclosed, one does show in the photos but it's white so it looked like patina/shine. It also has many more dings, scratches and patina then I would consider Very Good. More like good to fair.

I called and politely asked what the next steps would be as they list bags as Final Sale. I was asked to submit photos of the spots and await a reply from management. I hope they take care of a return quickly. I used my Amex and PayPal just in case something was wrong with authenticity. I believe it's authentic, it's just the opposite of good condition and if H spa could have fixed this, the spots wouldn't be there on an 8 year old bag. Lesson learned for me, I won't be trying them again. They don't provide enough photos nor do they properly disclose condition.
Wish me luck!

Tinytx wanted you to see this post if you missed it about an H bag....& TRR did send a return
label for the bag..

 

[MSO13]

Hello I am new to this page. So I hope I am doing this correctly. I am thinking of buying my VERY FIRST Birkin from TheRealReal.com. I am just wondering what your experiences have been with the site and if I should take the risk with buying a pre-owned Birkin from them. I got an email from customer service stating that if not authentic they would issue a refund. But I suppose that does not cover if the condition is worse than stated. I have also asked for more photos. If I were to purchase and take to the store in NYC for authentication, will they even look at it?? Any advice from you experts would be greatly appreciated

Hi there! @hotshot tagged me to this thread.

I successfully returned an 11K Hermes Croc Lindy that came with undisclosed sticky stuff all over it and it was generally not in great condition. I knew I would be able to return as I'm a fairly accomplished customer service professional and good at negotiating these things. I had to send them very detailed photos for them to authorize the return.

Since this your first Birkin, I'm going to suggest that you look elsewhere for a vendor like Ann's Fabulous Finds or Fashiophile who have great reputations and decent return policies. H stores are not able to authenticate but I highly recommend Bababebi for authentication!

All the best!

 

[Kendall BC]

Their pricing is crazy and the fact that they don't apply coupon for Hermes items anymore really disappoints me. Plus, all of the above. I am not interested in shopping there anymore. I used to wait for every flash sale, now I don't even visit the website.