I am so torn, this site has a bag that I would like but I am not sure it's worth the hassle. I did request additional photos so maybe they will send.
Consigning/buying with The Real Real TRR
- Thread starter KPCoppola
- Start date
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I'm still skeptical of them - how can you not be when you hear of stories like these? But I am happy to report that every purse I've purchased from them has been authenticated. I've only purchased from them starting in Dec 2016 so pretty recently. I wish they would provide better pictures. I caution against buying anything they call "good" condition because usually those things are not in good condition and their pictures aren't always good enough to tell that. I've had good luck with things in "very good" condition, though.
I've purchased two bags from TRR. The first was as advertised, the second, which I just received two days ago, was listed as very good with light wear. No mention of the somewhat more noticeable wear at the top edge or the ink marks inside. The inside in fact feels generally a bit on the dirty side. I'm keeping it anyway as to ship back from Canada involves trying to get back taxes and duty from CBSA and it's just not worth the trouble. Plus the bag is really a lovely thing, just not as advertised. They'd save everyone a lot of hassle if they would post decent photos.
Sigh well... after many years of purchasing from them, I just had my first "really bad" experience.
I ordered a pair of shoes from the site with inaccurate sizing info. The soles were a bit scuffed so I couldn't clearly see the size stamp on the website photos, but TRR listed them as a size 36. Today I received the package and now that I have the shoes in my possession I can see the stamp is actually a 36.5 on the sole, AND the box itself says it's a size 36.5.
I'm annoyed at the mistake because if you have the shoes AND the box that clearly states the size (written in BIG, BLACK MARKER!) that whoever put this up on the site didn't pay enough attention to detail. But you know what... fine, I'll give them some slack on that.
But what I was REALLY irked about was the CS rep I talked to. She had a very snippy/impatient attitude. I could tell from the beginning it wasn't going to go so well because her tone of voice was just unpleasant from the get-go. The convo went like this:
Me: Hi, I would like to place a return for item number XXX as the size was listed wrong on the website. The shoes are a half size larger than was listed.
CS: Ok, I'm sorry about the mistake, we'll authorize the return.
Me: Thanks very much! Is there anything I need to do special or look out for to-
CS: Everything will be emailed to you.
Me: Ok, great. And what about the return shipping ch-
CS: We'll waive that charge.
Me: Ok, and what about the initial shipping charge, will that be-
CS: You'll be refunded everything.
Me: Ok... so just to clarify, I'll be given a full refund, including all the shipping-
CS: Yes.
I just felt so turned off after putting the phone down. Yes, I asked a lot of questions but I wanted to clarify the shipping charges since I don't want to lose money for an item that wouldn't have been purchased if the size was listed accurately! And why do you keep interrupting me? It's just rude!
If the CS agent had just explained in full I wouldn't even have had to ask so many questions. I would have said something like "I'm sorry about the mistake, we'll authorize a full refund. You don't have to pay any return shipping charges, and we'll also refund you the cost of the initial shipping. Please keep an eye out for the instructions in your email."
I've remained a loyal customer for years despite the other issues/small complaints I've had about them, but if customer support isn't up to par AND they continue to screw up with mislabeled/inaccurately described merchandise, well, maybe I won't buy from there in the future.
I ordered a pair of shoes from the site with inaccurate sizing info. The soles were a bit scuffed so I couldn't clearly see the size stamp on the website photos, but TRR listed them as a size 36. Today I received the package and now that I have the shoes in my possession I can see the stamp is actually a 36.5 on the sole, AND the box itself says it's a size 36.5.
I'm annoyed at the mistake because if you have the shoes AND the box that clearly states the size (written in BIG, BLACK MARKER!) that whoever put this up on the site didn't pay enough attention to detail. But you know what... fine, I'll give them some slack on that.
But what I was REALLY irked about was the CS rep I talked to. She had a very snippy/impatient attitude. I could tell from the beginning it wasn't going to go so well because her tone of voice was just unpleasant from the get-go. The convo went like this:
Me: Hi, I would like to place a return for item number XXX as the size was listed wrong on the website. The shoes are a half size larger than was listed.
CS: Ok, I'm sorry about the mistake, we'll authorize the return.
Me: Thanks very much! Is there anything I need to do special or look out for to-
CS: Everything will be emailed to you.
Me: Ok, great. And what about the return shipping ch-
CS: We'll waive that charge.
Me: Ok, and what about the initial shipping charge, will that be-
CS: You'll be refunded everything.
Me: Ok... so just to clarify, I'll be given a full refund, including all the shipping-
CS: Yes.
I just felt so turned off after putting the phone down. Yes, I asked a lot of questions but I wanted to clarify the shipping charges since I don't want to lose money for an item that wouldn't have been purchased if the size was listed accurately! And why do you keep interrupting me? It's just rude!
If the CS agent had just explained in full I wouldn't even have had to ask so many questions. I would have said something like "I'm sorry about the mistake, we'll authorize a full refund. You don't have to pay any return shipping charges, and we'll also refund you the cost of the initial shipping. Please keep an eye out for the instructions in your email."
I've remained a loyal customer for years despite the other issues/small complaints I've had about them, but if customer support isn't up to par AND they continue to screw up with mislabeled/inaccurately described merchandise, well, maybe I won't buy from there in the future.
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I've had a couple of bad experiences with their listing descriptions too. They don't always know the difference between Missoni and M Missoni. One dress I bought had a hole, another had discolored armpits even though it was listed as no signs of wear. I also bought a LV bag that was described as "no signs of wear." It was a vernis, and it was discolored which was really hard to tell from the pics, and I trusted their description. Never again. They accepted a return even though it was listed as final sale, and did pay for return shipping, but neglected to tell me in the emails the return would be for SITE CREDIT. I emailed back asking for a refund to my method of payment, but radio silence from them after that. I have spent a lot of money and consigned with them as well, and am really annoyed they did not tell me it would be for site credit. Oh well, I replaced it with a Celine bag, but that will be their final sale with me. I'll leave what I have on consignment with them, but am not sending them anything else.
despite a recent bad experience with a mis-described chanel bag i tried again last week. i ordered a different chanel bag and the description on this one was "Pristine." How can you go wrong with pristine? Thankfully it was. The bag is brand new and included absolutely everything. However, the authenticity card and receipts and etc. were literally thrown into the box with no envelope, and not secured in the bag, so if i didn't look carefully i may have tossed them out with the trash. They have zero quality in shipping, it's horrendous. They could be so good with some business tweeks, like showing more pictures and better shipping/handling. I can only imagine people who buy hermes and bags upwards of 5K are sorely disappointed by this company. I stick to bags and even now they are my last resort and not my first choice for shopping. I actually feel better on ebay...
, and not secured in the bag, so if i didn't look carefully i may have tossed them out with the trash. They have zero quality in shipping, it's horrendous. They could be so good with some business tweeks, like showing more pictures and better shipping/handling. I can only imagine people who buy hermes and bags upwards of 5K are sorely disappointed by this company. I stick to bags and even now they are my last resort and not my first choice for shopping. I actually feel better on ebay...
Geez, I ordered a LV from them earlier and just found this thread. Mine was listed as only 'good.' It looked in great condition in the photos, but I hope it's the actual bag after reading these posts. I've never purchased from them before. Wish me luck.
This is why I have a hard time trusting some online shops.. They say that it's this and when you get the product it doesn't match the description 
Just browsed through TRR website again and noticed the Hermes silks are now listed at (higher) prices with some older designs in the $300 range 
.. maybe the Turandot that was sold (today?) was released by one of our fellow tpfers
.. maybe the Turandot that was sold (today?) was released by one of our fellow tpfers
Just browsed through TRR website again and noticed the Hermes silks are now listed at (higher) prices with some older designs in the $300 range
.. maybe the Turandot that was sold (today?) was released by one of our fellow tpfers
I saw the Turandot and if you zoom the pictures, it's in pretty bad condition, that's why I passed. The price is just....
I'm sure TRR people read this forum. Just wanna say to them, "Hi guys, your pricing is insane."
And whomever writes the descriptions knows absolutely zero about fashion. They get the names wrong, don't mention or photograph pertinent details, and frequently over or under estimate the condition. I happened to notice their "professional horologist" described some Concord Saratoga watches as gold-filled and stainless, and I sent them a note and said, "Hey, I have that watch, it's solid 18kt and stainless, not gold-filled," with a link to the Concord site. 
I sold a limited edition LV bag with the pre-loved prices going for at or above the original retail, and had to ask three times for them to put that it was a limited edition bag, and that it included clochette, keys and dustbag. I also sent them the original LV boutique receipt, which a collector would find valuable--no mention of it. So having left out this important information, the bag lingered, and I told the Associate if we couldn't get these things worked out, I'd just pull the bag at the end of my consignment, no hard feelings. About 3 weeks before the end of my consignment, the price was lowered and it was included in a big sale so it went for less than half of the original asking price. I won't sell anything valuable with them again. As far as buying, I don't know. You could either get a great deal (for the above reasons) or a lemon.
I sold a limited edition LV bag with the pre-loved prices going for at or above the original retail, and had to ask three times for them to put that it was a limited edition bag, and that it included clochette, keys and dustbag. I also sent them the original LV boutique receipt, which a collector would find valuable--no mention of it. So having left out this important information, the bag lingered, and I told the Associate if we couldn't get these things worked out, I'd just pull the bag at the end of my consignment, no hard feelings. About 3 weeks before the end of my consignment, the price was lowered and it was included in a big sale so it went for less than half of the original asking price. I won't sell anything valuable with them again. As far as buying, I don't know. You could either get a great deal (for the above reasons) or a lemon.
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