Consigning/buying with The Real Real TRR

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#1,157
Hi. Has anyone had to return anything to TRR who doesn't live in the USA? They sent me a faulty item and I'm having trouble getting them to provide details on how to return the item and if they will cover shipping costs. :annoyed:
 
#1,158
staceyanne said:
Hi. Has anyone had to return anything to TRR who doesn't live in the USA? They sent me a faulty item and I'm having trouble getting them to provide details on how to return the item and if they will cover shipping costs. :annoyed:
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My boss orders with them frequently and we are in Vienna, Austria. And yes, she tried to return something, but I think it was simply because she didn't like it in real. I don't remember how quickly they responded, but she was able to return the item. However, she couldn't recover the customs fees paid (several hundreds of Euros) as the delivery company and Austrian customs have no experience with how to refund customs fees :rolleyes:
 
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#1,162
Not just scarves, everything. The price are all higher than before. I check the site once a week and I see most of the Hermes bags are still for sale after more than 8-10 weeks. I think their turn over time is longer than used to be. Howerev, the items are consignments. Bad for the people's who consigned with them, I used to, not anymore. If they continue doing business this way, more and more people will look other direction to consign and buy.
 
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#1,163
Do you want to be excited upon opening your expensive purchase only to be horrified your bag was thrown in a box sized to small without any protection around it or paper, taped shut with one piece of tape that was about to come off?

If you would like to receive a bag inaccurately described in color, and condition or the WORST customer service on the planet.....then The REAL REAL is the place you want to shop. I rate this dysfunctional company an F and it will never see another dime of my money ever!
 
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#1,165
Rouge H said:
Do you want to be excited upon opening your expensive purchase only to be horrified your bag was thrown in a box sized to small without any protection around it or paper, taped shut with one piece of tape that was about to come off?

If you would like to receive a bag inaccurately described in color, and condition or the WORST customer service on the planet.....then The REAL REAL is the place you want to shop. I rate this dysfunctional company an F and it will never see another dime of my money ever!
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You're complaining about a box? :biggrin:

A few of my purchases came in a plastic grey bag like you get from Victoria's Secret!
 
#1,169
staceyanne said:
Hi. Has anyone had to return anything to TRR who doesn't live in the USA? They sent me a faulty item and I'm having trouble getting them to provide details on how to return the item and if they will cover shipping costs. :annoyed:
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I live in Canada and returned a Hermes scarf that was not in the condition listed. It was a HUGE hassle-they don't cover shipping costs outside of the US, as far as I could tell reading their website. I paid over $40 CAN to return using UPS Ground, which was the cheapest service. I also had to claim the duties and taxes separately from our customs department. After that experience, I rarely shop with the TRR now. I did recently buy a scarf from them, and it said it came with an H box, but the box it arrived in was for a Rodeo charm :shocked:. At least the scarf itself was not damaged...but I am very wary now about shopping there in the future because of their business practices and prices.
 
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