Consigning/buying with The Real Real TRR

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#1,186
After searching local consignment shops without success for vintage Chanel jackets I finally took the plunge on The RealReal, I had read so many bad reviews, both here and on other websites, that I had been reluctant to do so, but the RealReal just has such a breadth of choice I couldn't resist. I am happy to report that my purchase arrived today and is pretty much perfect! It had been reduced from $1200 to $950 when I purchased it and that was what I was charged plus tax. The condition also seems pretty perfect! Comparing it to my other Chanels it seems authentic. It came on a hanger in a RealReal garment bag, packed flat. It is clean and odor-free.

If anyone is considering shopping on The RealReal for the first time, from my experience I would say go ahead and take the chance. The website did say I could return it up to 14 days I believe. I don't need to so I don't know how smoothly that would have gone. It's a good idea to make sure you have that option based on the many bad reviews out there.

I definitely plan on trying my luck again with them when something else pops up. I think their prices are quite fair when compared to consignment shops in the greater NYC area. They have more choice and you don't have to leave your couch.
 
#1,187
I just purchased a Tory Burch cosmetic case from them. It was nicely priced and arrived quickly. They only problem is that the zipper pull is missing, which was not noted in the listing. It could not be seen in the photos, so I should have been more observant. I do think a note in the listing stating this would be appropriate.
 
#1,188
I've had mixed experiences with The RealReal. My first experience was a brand new Ferragamo satchel at a great price. My second purchase was an LV agenda listed as in "excellent" condition with some details about the flaws. I discovered the latter was incomplete—it failed to note cracks in the piping where the sleeves were beginning to separate. I returned the item the very next day.
 
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#1,189
CaviarChanel said:
Yup, yup, yup. ... as another PFer had pointed out, I believe they are being pressured by 'the venture-capitalize investors'/shareholders to churn out higher profit margins. :amazed::panic:
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I think it's a bad strategy for them as you see now things are not selling, millions just sit there and that is big overhead cost. Why not lower the price like before and give better description for faster turn over and happy customers? JMHO
 
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#1,190
Someone please tell me....how do you get rid of the strong odor that comes with anything purchased on the Realreal? Is everyone really buying these luxury items and not mentioning that they stink to high heavens? The clothes can be washed, agree, but how about the bags?

I bought a bag I absolutely adore from them over 6 months ago but it still stinks of that peculiar smell that is attached to anything that comes from the realreal. I haven't worn it out once because I am embarrassed. Please help! How do I get rid of the odor?
 
#1,191
Redheels said:
Someone please tell me....how do you get rid of the strong odor that comes with anything purchased on the Realreal? Is everyone really buying these luxury items and not mentioning that they stink to high heavens? The clothes can be washed, agree, but how about the bags?

I bought a bag I absolutely adore from them over 6 months ago but it still stinks of that peculiar smell that is attached to anything that comes from the realreal. I haven't worn it out once because I am embarrassed. Please help! How do I get rid of the odor?
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I've never heard of this issue with TRR but if you do a search about how to get rid of smells on a purse, there are many ideas out there such as using charcoal, or dryer sheets or put a box of open arm&hammer in the bag (carefully) and then cover it up with a dust bag over night or maybe a couple of nights. The baking soda absorbs the odors (same as charcoal would do). Good luck.
 
#1,192
Hey guys. I've used RealReal for a few years, love the site but yes prices did go up. My question is - I had some emails from them for $50 gift codes, and another for $50 for filling out a survey but missed them. Has anyone had luck reaching out to them and asking if they can get some store credit if you missed it in the email/do something else for them? Cheers
 
#1,193
Redheels said:
Someone please tell me....how do you get rid of the strong odor that comes with anything purchased on the Realreal? Is everyone really buying these luxury items and not mentioning that they stink to high heavens? The clothes can be washed, agree, but how about the bags?

I bought a bag I absolutely adore from them over 6 months ago but it still stinks of that peculiar smell that is attached to anything that comes from the realreal. I haven't worn it out once because I am embarrassed. Please help! How do I get rid of the odor?
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omg i just got a bag from TRR covered in cat hair. i was shocked, it had cat hairs all over the dust bag and the interior of the bag smelled like cat pee, no kidding. she must have stored it by the litterbox. i just called and told them it's coming back, that's insane to sell that bag.

i can't understand how your bag could hold an odor for 6 months?, that is a seriously long time b/c most items, even ones with major chemical smells will dissipate after a few weeks at most. aside from airing it out completely (in cold/overnight weather for several nights running), you can try to leave the bag fully open, and put your own fragrance or scent you like inside the bag. and by not wearing it you may be allowing the smell to linger. items that smell need to be aired out and taken out and not stowed away in boxes or closets. make sure it's in an open space where it can get a lot of fresh air that's cold, not hot. i normally leave smelly bags out every night outside for a week straight, at least, and then start other things from there. you can also wash a t-shirt or something soft in a scent you like and place it inside the bag.
 
#1,194
Antonia said:
I've never heard of this issue with TRR but if you do a search about how to get rid of smells on a purse, there are many ideas out there such as using charcoal, or dryer sheets or put a box of open arm&hammer in the bag (carefully) and then cover it up with a dust bag over night or maybe a couple of nights. The baking soda absorbs the odors (same as charcoal would do). Good luck.
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Thanks! I have tried some of these techniques with no luck. If you have ever purchased from The Realreal you should have experienced the odor situation. Every single thing I have purchased has had the same issue.
 
#1,195
ccbaggirl89 said:
omg i just got a bag from TRR covered in cat hair. i was shocked, it had cat hairs all over the dust bag and the interior of the bag smelled like cat pee, no kidding. she must have stored it by the litterbox. i just called and told them it's coming back, that's insane to sell that bag.

i can't understand how your bag could hold an odor for 6 months?, that is a seriously long time b/c most items, even ones with major chemical smells will dissipate after a few weeks at most. aside from airing it out completely (in cold/overnight weather for several nights running), you can try to leave the bag fully open, and put your own fragrance or scent you like inside the bag. and by not wearing it you may be allowing the smell to linger. items that smell need to be aired out and taken out and not stowed away in boxes or closets. make sure it's in an open space where it can get a lot of fresh air that's cold, not hot. i normally leave smelly bags out every night outside for a week straight, at least, and then start other things from there. you can also wash a t-shirt or something soft in a scent you like and place it inside the bag.
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That's awful that they would send a bag in that condition. You should get a refund with no issues.

I feel that some of the techniques you described may just mask the smell..airing out the bag has not helped in this situation. Do you purchase from them routinely? Have you ever bought any items with this peculiar strong odor? I just need to know that other customers have encountered this too and I am not crazy .
 
#1,196
Redheels said:
That's awful that they would send a bag in that condition. You should get a refund with no issues.

I feel that some of the techniques you described may just mask the smell..airing out the bag has not helped in this situation. Do you purchase from them routinely? Have you ever bought any items with this peculiar strong odor? I just need to know that other customers have encountered this too and I am not crazy .
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you said exactly what my mom did when i told her!!... how could they sell a bag that smelled like that, and i am not even sensitive to smell, but that bag, wow. yes, they said they would take it back (minus return shipping). i do purchase from them often (though i try to stay under 500 b/c they are not an amazing company). stuff has arrived in worse condition than stated, but this is the first one with this strong odor. at first i thought maybe they had the owner ship it herself b/c how could they not notice this? i saw a picture posted in the chanel forum yesterday and the lady lets her cat sleep in the closet with her chanel bags, so i guess it's a thing, lol. i think for cheaper items that allow returns TRR can be ok, but if it says FINAL SALE, NO RETURNS... i'm not going to do that, i need to know it can easily go back if there is an issue. i'm sure you're not alone, a lot of the stuff they sell is sketchy, they state it's excellent and it's nowhere near that.
 
#1,197
ccbaggirl89 said:
you said exactly what my mom did when i told her!!... how could they sell a bag that smelled like that, and i am not even sensitive to smell, but that bag, wow. yes, they said they would take it back (minus return shipping). i do purchase from them often (though i try to stay under 500 b/c they are not an amazing company). stuff has arrived in worse condition than stated, but this is the first one with this strong odor. at first i thought maybe they had the owner ship it herself b/c how could they not notice this? i saw a picture posted in the chanel forum yesterday and the lady lets her cat sleep in the closet with her chanel bags, so i guess it's a thing, lol. i think for cheaper items that allow returns TRR can be ok, but if it says FINAL SALE, NO RETURNS... i'm not going to do that, i need to know it can easily go back if there is an issue. i'm sure you're not alone, a lot of the stuff they sell is sketchy, they state it's excellent and it's nowhere near that.
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They are charging you return shipping for a filthy item?
 
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#1,200
Yes i can understand the hesitation. I posted a few weeks ago about my good experience buying a Chanel Jacket from the Realreal and I also purchased another Chanel jacket last week and it was also fine - clean, good shape, no odor. But so many of these reviews are negative I would say just make sure you can return it.
 
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