Consigning/buying with The Real Real TRR

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Hey guys. I've used RealReal for a few years, love the site but yes prices did go up. My question is - I had some emails from them for $50 gift codes, and another for $50 for filling out a survey but missed them. Has anyone had luck reaching out to them and asking if they can get some store credit if you missed it in the email/do something else for them? Cheers

I've called and as a one time courtesy they've honored there promo.
 
Just cancelled my first look membership after 2 years. Not worth it. Wish TRR would do better pricing like back in the day.

I cancelled mine before the price increase. I noticed many nice items are still available after a while, so there is no need to have the first look.

I've had the first look for about 4 months now, and I'm honestly not sure how it works. What am I seeing now that I didn't see before? I haven't purchased anything, but I figured for that price it might be fun to shop, but I don't understand where to see the new items that I wouldn't have seen otherwise.
 
I've had the first look for about 4 months now, and I'm honestly not sure how it works. What am I seeing now that I didn't see before? I haven't purchased anything, but I figured for that price it might be fun to shop, but I don't understand where to see the new items that I wouldn't have seen otherwise.[/QUOTE
If you are looking for a specific item, it is good to take a look for the new arrivals. The members can shop first, non paid members will have to wait 24 hours to shop. I have seen a birkin 30 gold new sold for $10300. So when the non paid members see the item, it was already sold. Hope it helps.
 
Hi all TRR shoppers, I bought this 35cm birkin so black from the real real. When I received it, I found out it was an employee sale bag. I paid Bababebi authenticated and confirmed. I also had advice from other member. I returned it and the refund is on its way. After received the email that was told refund was processed, I felt curious and went on the TRR site to check the bag out. Just like what I thought, it was relisted with the original description and original price, no mention about the employee sale, no mention about the S stamp with ID numbers. I was very surprised because I have provided them with an enlarged picture of the S stamp with numbers,and also provide a copy of Bababebi opinion email. If any member is interested in this birkin 35 so black, just be aware. I believe this is very unprofessional to list a high end item without disclosing this in detail since we all know the price difference between the H boutique and the Employee Sales.
https://www.therealreal.com/products?keywords=hermes birkin so black
 
Hi all TRR shoppers, I bought this 35cm birkin so black from the real real. When I received it, I found out it was an employee sale bag. I paid Bababebi authenticated and confirmed. I also had advice from other member. I returned it and the refund is on its way. After received the email that was told refund was processed, I felt curious and went on the TRR site to check the bag out. Just like what I thought, it was relisted with the original description and original price, no mention about the employee sale, no mention about the S stamp with ID numbers. I was very surprised because I have provided them with an enlarged picture of the S stamp with numbers,and also provide a copy of Bababebi opinion email. If any member is interested in this birkin 35 so black, just be aware. I believe this is very unprofessional to list a high end item without disclosing this in detail since we all know the price difference between the H boutique and the Employee Sales.
https://www.therealreal.com/products?keywords=hermes birkin so black
What is the difference between H boutique and employee sale prices?
 
i don't think they ever do that, i'm not entirely sure, but i've not heard that they pay for the return, even if the issue is their fault,
i ordered a pair of manolos from them with the description saying it was a 36. When I received the shoes, it was a 36.5. I emailed CS and told them I wanted a refund and for them to pay for return shipping due to their error. They agreed and sent a label. Maybe I got a nice CS rep?
 
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What is the difference between H boutique and employee sale prices?
I believe employee sales price are munch lower than the retail prices. Those bags are not allowed to sell in H boutique due to some unknown reasons. The bag has specific number, whether is employee ID or something else, I don't know. I just know, those bags are stamped with S and some numbers, so if you are into H bags, you will know.
 
i ordered a pair of manolos from them with the description saying it was a 36. When I received the shoes, it was a 36.5. I emailed CS and told them I wanted a refund and for them to pay for return shipping due to their error. They agreed and sent a label. Maybe I got a nice CS rep?
maybe? maybe it's different for various categories, too? i stay only in handbags. not sure i'll shop there again but if i ever do (and need to return) i'll request a label.
 
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