Consigning/buying with The Real Real TRR

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#1,231
I only ever purchased one bag from them before. It was posted as like new or pristine (can't remember the words they used since it's been years). But when the bag arrived, it had a giant hole under the handle which was clearly visible from the exterior. I returned the bag and never bought another one from them again :P But it sounds like other people have had good experiences?
 
#1,237
Just bought a bag today. Been eyeing classic black Velo bags from different sites and this deal seemed too good to pass up. It was $486 including tax and shipping. The pics all looked good the wear and tear doesn't seem too bad at all and I double checked that it comes with the shoulder strap, some don't. Hope it's not too good to be true :( I called up before I purchased and the rep said if it's not as described they will refund and I also used Paypal. So wish me luck! i'm scared ! lol
 
#1,238
QuelleFromage said:
I bought an Hermès Kelly bag from TRR and the experience was absolutely fantastic except for the packaging. The bag was well priced; I had it authenticated before I purchased of course; the customer service was kind enough to be open with me on the phone about two Kellys that were available and the differences; and the bag when it arrived was fantastic.
I have a house in a state with no sales tax on wearables so I had them ship there; no problem and no tax applied. Only issue is they shipped the bag in its dust bag alone in a box with almost no padding. TERRIBLE packaging for a bag over $5K, fortunately no damage. If I bought again I would be specific about packaging to ship.
With regard to authenticity, I would always have an item authenticated prior to purchase if possible. Fakes are getting so sophisticated that only a real expert can tell, and the so-called authentication experts at 90% of the resale places are NOT expert in every brand. TRR, Fashionphile, and Portero have all sold fakes unknowingly in my direct experience.
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#1,239
I've purchased 3 bags from TRR and all have been in good condition or more, but the prices with the extra discount has been great. Two of the bags retailed over $1500, but I was able to purchase them for under $200. I'm super happy with them all.
 
#1,240
I've purchased 6 items from TRR, just RTW and accessories.

I had gotten all of the RTW authenticated, since I was unfamiliar with it all.

Only one RTW item didn't work out and it was pretty easy to return with their provided label. It just took awhile to get to them, but they were quick in processing my credit back.

I feel they have disclosed any defects with the item, except for scents.

I've gotten good CS from them as well via email for my small concerns. One of my items was supposed to include a hanger, and when it didn't, they gave me some site credit, which was fine.

Since I've only bought RTW, I do appreciate that they at least put it in their TRR dust bag for shipment and in a box for heavier items.

I wouldn't mind buying from them again if the price is good and I can return the item. I wouldn't do final sale with them, unless I'm willing to take a risk of something not working out and having to resell or consign back to them.
 
#1,242
MrsPhotographer said:
How do you have a bag authenticated before purchasing via a website? Thanks!
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I don't think you can do that because the TRR has very limited photos on the site. I don't know whether they will provide you with sufficient photos to get authenticated before buying. You can always get the bag first, and then use the paid service to get authenticated. If it proves "non- authentic", you can call the customer service to return it. To be safe, don't remove the tag from the bag. Hope it helps.
 
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#1,243
Styleanyone said:
I don't think you can do that because the TRR has very limited photos on the site. I don't know whether they will provide you with sufficient photos to get authenticated before buying. You can always get the bag first, and then use the paid service to get authenticated. If it proves "non- authentic", you can call the customer service to return it. To be safe, don't remove the tag from the bag. Hope it helps.
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Thank you! Maybe I misunderstood/misread previous posts. I'm interested in making a purchase from TRR or a similar site but want to be sure I'm covering my bases first. Thanks again.
 
#1,244
I absolutely love TRR! I've been able to find past-season clothes which were high on my wishlist, including some very obscure items by niche designers, and two pairs of Prada shoes in perfect condition. Super happy with the price and condition of every single item I've bought so far. The $40 shipping to Australia is kinda steep, but with the sales, codes and so on, it works out ok. And I agree that the dust bags they provide are a nice touch.

I would never buy a high-end designer bag from them (or any similar websites), though. I'm just extra cautious when it comes to bags!
 
#1,245
I purchased a large Tory Burch suede duffel from the Real Real for an amazing price. When I got it though, it doesn't seem to be authentic at all. ): It has strange tags and seems to be missing several signs of an authentic TB. Has anyone else received fakes from the site?
 
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