Consigning/buying with The Real Real TRR

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I purchased a large Tory Burch suede duffel from the Real Real for an amazing price. When I got it though, it doesn't seem to be authentic at all. ): It has strange tags and seems to be missing several signs of an authentic TB. Has anyone else received fakes from the site?
Anything is possible. Get it authenticated and contact them if it is fake. I purchased a MK Collection bag that I thought was a fake. I had it authenticate and it turned out to be a sample bag.

They should do the right thing if it is fake.
 
Anything is possible. Get it authenticated and contact them if it is fake. I purchased a MK Collection bag that I thought was a fake. I had it authenticate and it turned out to be a sample bag.

They should do the right thing if it is fake.
Thanks for the advice, I will probably get in contact with them to see if I can return it. The tag on the inside says "Sample, Not for Sale, Made in China" which is very suspicious to me.
 
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Thanks for the advice, I will probably get in contact with them to see if I can return it. The tag on the inside says "Sample, Not for Sale, Made in China" which is very suspicious to me.
My MK Collection bag said something very similar and I was able to get it authenticated here on tPF. I thought my bag was a fake as well, but it was authenticate, just a sample. See the picture below.
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Oh okay I didn't know they did that! The tag on my bag looks very similar to the tag on yours so maybe it is authentic. I'll see if I can get it authenticated.
Yeah, it will not hurt. Go to the Tory Burch thread and look for the Authenticate This thread. Please following the instructions on the first page of the thread. Best wishes.

Below is the link to the feedback I got when my bag was authenticated.

Authenticate This MICHAEL KORS
 
I have ordered at least 40 items from therealreal. Never had an issue with authenticity but twice I ordered shoes that were labeled on the website 39 and turned out to be 38.

That being said I love the site but find the pricing extremely bizarre. I have a Piazza Sempimone skirt that was new with tags I paid $37.50 for. $75 and half off. At the same time the same skirt without tags in the same size was listed at $275. I also have a lulu frost necklace that I bought elsewhere and I see 2 currently on the website listed at both $150 and $75. Identical necklace both labeled with the correct style name but one with an estimated value of $150 and one with an estimated value of $350 (it retailed for $500). Very odd.
 
A $300 Alice and Olivia dress nwt in pristine condition I picked up for $50. Arrived in 2 days in a dust bag and measurements were relatively accurate. Ill order again, but only nwt items that are returnable. The site credits they hand out like candy really make for some great deals.
I'm fairly certain that Alice and Olivia clothing are some of the best and most consistent deals on the site. Picked up 3 new with tags skirts all retailing between $400-800 for between $37.50 and $70. A long sleeve crop top with the $195 price tag I got for $39 and a blazer for under $30. A $395 staceface cardigan was new with tags for $75 and 30% off. My most consistent scores on the site are that brand
 
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I've purchased three bags over the past three years from RealReal. A YSL Muse 2, an LV Neverfull GM and a Chanel New Clutch with Chain. The YSL was a decent price and in excellent shape. The LV was in good preloved condition (as described). The price was high vs a new plain NF but this one was a personalized version with a purple interior and with purple/gold striping & initials. The initials work for me (my initial and my BF's initial), purple is my favorite color and it is nicely broken in. Then today happened. I received the Chanel. Everything seemed fine from the outside. Inside the bag was a different story. In addition to being a little dirty overall, there is a bunch of white spots in the inside pocket. I also found several pieces of gum in wrappers - CHEWED. That's right, apparently the prior owner didn't have access to a trash can so threw her gum into her Chanel. I don't understand how RR doesn't have a process that includes checking the inside of each bag. I've written to them about a return and the white spots in case it's mold.

On the consigning side I've been happy. I moved to a smaller home and sending items to RR was very helpful to rid myself of some access.
 
I've purchased three bags over the past three years from RealReal. A YSL Muse 2, an LV Neverfull GM and a Chanel New Clutch with Chain. The YSL was a decent price and in excellent shape. The LV was in good preloved condition (as described). The price was high vs a new plain NF but this one was a personalized version with a purple interior and with purple/gold striping & initials. The initials work for me (my initial and my BF's initial), purple is my favorite color and it is nicely broken in. Then today happened. I received the Chanel. Everything seemed fine from the outside. Inside the bag was a different story. In addition to being a little dirty overall, there is a bunch of white spots in the inside pocket. I also found several pieces of gum in wrappers - CHEWED. That's right, apparently the prior owner didn't have access to a trash can so threw her gum into her Chanel. I don't understand how RR doesn't have a process that includes checking the inside of each bag. I've written to them about a return and the white spots in case it's mold.

On the consigning side I've been happy. I moved to a smaller home and sending items to RR was very helpful to rid myself of some access.

I'm so sorry to hear about the Chanel. I had a 'not as described' issue several months ago and TRR handled my return request quickly and without any additional frustration. I hope that your return goes smoothly as well :smile:
 
Of all the resale sites, The Real Real seems to get the most press and they seem to try to crank through product as quickly as possible. I bought one fairly inexpensive bag from them almost as a test case (and it seemed to be a good deal). It was as described except for the smell - it reeked of a perfumey scent. I thought it would fade but no. A couple of months later and it was still perfume stinky so I never used it. Plus I was worried that smell might be something noxious like bug spray because I couldn't figure out how a bag could absorb that much musky scent. And it was in the leather not the interior.
 
I just received an LV toiletry pouch today from TRR. The outside looked great. I unzipped it and touched the inside. It was very sticky, there were black marks all over, and I had little purple pieces on my fingers. The inside was flaking off. I went back and looked at the description "light distressing at interior lining." The photos of the inside looked perfect. The pouch is unusable. It was back in the box in less than an hour. They provide a return label, but deduct the shipping from the refund. I'll never buy from them again.
 
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I just received an LV toiletry pouch today from TRR. The outside looked great. I unzipped it and touched the inside. It was very sticky, there were black marks all over, and I had little purple pieces on my fingers. The inside was flaking off. I went back and looked at the description "light distressing at interior lining." The photos of the inside looked perfect. The pouch is unusable. It was back in the box in less than an hour. They provide a return label, but deduct the shipping from the refund. I'll never buy from them again.
Meh, just received a Bal make up clutch. No mention of the ink stain on the bottom. Have never been happy with a purchase from them, never again.
 
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